Senior Quality Assurance and Technical Manager

email: adirpc@r.postjobfree.com

cell: 315-***-****

New York, NY 10075

Theodore D. Glave

EDUCATION

Clarkson University, Potsdam, NY May 2011

Bachelor of Science, Chemical Engineering

Clarkson University HONORS Program

PROFESSIONAL EXPERIENCE

Pret a Manger, New York, NY

Senior Quality Assurance and Technical Manager June 2019 – December 2020

• Led Food Safety and Quality Assurance development for new product launches with a cross-functional team, including chickpea curry sauce, chicken farro soup, green dressing, oatmeal, and béchamel cheese sauce

• Provided Food Safety and Quality Assurance management for the following categories in ongoing businesses – soups, dressings, sauces, processed vegetables, and bakery items

• Collaborated with global partners in the United Kingdom and French markets to ensure importation compliance with United States statutes and regulatory requirements

• Developed Global Allergen Management policies in collaboration with a steering team responsible for the United Kingdom, Hong Kong, and the United States markets

• Managed ingredient specifications including organoleptic standards, allergens, shelf-life, nutrition, regulatory and sanitation requirements, and health and human safety benchmarks

• Conducted and approved FSMA supplier audits to ensure compliance with HACCP, GMPs, preventative controls, and all other relevant food safety programs

• Executed complaints and continuous improvement processes to improve food safety and quality performance of suppliers, including specification deviations, capability analysis, and enforcing liability

• Managed retail shop labeling regulatory compliance in accordance with Health and Safety (FDA Retail Food Code) for 80+ shops in the NYC, Boston, Washington DC, and Philadelphia markets

• Analyzed ~$500,000 worth of high-risk goods due to COVID-19 resulting in an 87% reduction in waste Danone North America, White Plains, NY April 2018 – June 2019 Quality in Design Manager

• Provided quality assurance and food safety design management for yogurt category including Greek, blended, probiotics

• Led cross-functional technical risk assessment - determining risk rankings, mitigation, and contingency plans

• Collaborated with Research and Innovation, Marketing and Project Management to deliver brand value through innovations, product refresh and reformulations, and resolution of product launch deviations

• Managed consumer complaints and KPI results for new product launches through data analysis and drove strategic improvements at the Manufacturing and Brand team level

• Developed a Swim Lane to map the ingredient food safety verification process and provided training for the Supplier Quality team

• Analyzed industrial trial results to provide guidance on success criteria

• Coordinated product deviation exceptions and mitigation strategies with executive team approval

• Led Quality Compliance requirements for small marketing testing manufactured at Cornell University General Mills, Murfreesboro, TN June 2012 – February 2018 Refrigerated and Frozen Dough, Quality Engineer II

• Maintained food safety, food defense and regulatory compliance across the refrigerated dough, frozen vegetables, and thermal processing platforms, including HACCP, GMP, FSSC, FSMA, allergens, microbial surveillance

• Coordinated plant inspections for FDA, USDA, 3rd party, Kosher, internal audit, customer audits and implemented corrective action plans where necessary

• Created Food Safety Glidepath to progressively reduce site risk profile over 3 years email: adirpc@r.postjobfree.com

cell: 315-***-****

New York, NY 10075

Refrigerated and Frozen Dough, Quality Engineer II, cont.

• Lead product DMAIC project to improve SPC control and lower product target weight

• Execute Food Safety Management plan for the installation of new cookie dough line

• Led the development of the Pillsbury site Allergen Preventative Control to ensure compliance with FSMA

• Led Sanitation Validation for Chub cookie dough line, including SSOP documentation and data validation

• Launched Finished Product Pathogen Testing on new cookie dough line

• Developed a new process to effectively manage new SKU launches

• Led equipment capability project to realize $20 M in productivity on weight delivery LEADERSHIP

Pret a Manger, New York, NY June 2019 – December 2020

• Diversity and Inclusion Group founding member, successfully secured paid time off for retail employees to vote

• Provided mentoring and training for new employees transitioning from retail shops to corporate roles General Mills, Murfreesboro, TN

Quality Intern Manager June 2012 - February 2020

• Set intern’s objectives and provided sourced, actionable feedback for development

• Empowered intern and removed roadblocks to follow through on initiatives originating from immediate team Partners in Food Solution (WAMU Kenya)

• Provided strategic framework for raw material defect management

• Provided process improvements to decrease packaging condensation on delivery Black Champions Network, Murfreesboro, TN

• Developed and executed class to help with the retention of tenured employees

• Developed standardize structure for consistency and impact in Supply Chain Mentoring Circles Operations Team Leader Rotation, Vineland, NJ

• Managed a shift of employees to meet performance and project targets

• Resolve conflicts between employees and administer coaching and discipline where necessary

• Provide follow up on production issues, including, Root Cause and Why-Why analysis

• Calibrated with the Quality and Maintenance departments to identify human and food safety risks then drove the appropriate corrective action through team

CERTIFICATIONS

• The Science of Yogurt and Fermented Dairy Products – Cornell University

• FSMS Auditor/Lead Auditor based on FSSC 22000:2010 Training Course

• PCQI, FSPCA Preventive Controls for Human Food

TECHNICAL SKILLS

• SAP, Genesis Nutrition Management, Red Prairie, MQIS, MES, ThermoSolver, UniSIM, MATLAB 7.5, LABVIEW 8.2

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