ADMIN
Resume:
Madelein Burger
Parts Manager
*****************@*****.***
Address
* **** *****, ** ***** Ave, Murray
eld, Pta, 0184
Phone
Date of birth
Nationality
South African
Experience
Parts Manager
Westvaal Menlyn - Isuzu, Opel, Peugeot, Citroen, Chev. PARTS INVENTORY MANAGEMENT
MAKE SURE THAT PROCESSES AND PROCEDURES ARE FOLLOWED DAILY REPORTS MANAGEMENT
WORKSHOP PARTNERSHIP
MARKETING AND SELLING INITIATIVES
OTHER
Parts Manager
To be part of a company where my experience and skills can be used and nurtured.
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• To be the best that I can be.
• To always learn something new.
• To always be positive in life.
• To set an example for everyone.
Pretoria
October 2020 - Present
• DAILY PERPECTUAL STOCKTAKES DONE AND FILED.
• ENSURE THAT STOCK ADJUSTMENTS IS DONE AND SIGNED OFF BY DP & FM.
• CHECK THAT PARTS WAREHOUSE IS CLEAN AND NEAT.
• BINS IS CLEARLY MARKED.
• DEDICATED WIP SHELF IS IN PLACE AND UPDATED EVERY MORNING.
• SPECIAL ORDERED PARTS TO BE PLACED ON SPECIAL-ORDERED SHELF.
• ENSURE THAT ALL PARTS IS INVOICED AND PARTS RETURNED TO SUPPLIERS A.S.A.P.
• 100% DEPOSITS ARE TAKEN.
• CUSTOMER DETAILS COMPLETE ON ALL INVOICES.
• CHECK THAT THERE IS A PHYSICAL ORDER FOR ACCOUNT CUSTOMERS. PROOF OF DELIVERY FOR EVERY INVOICE MUST BE IN PLACE WITH ALL RELEVNAT SIGNATURES.
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• CHECK THAT CREDIT NOTES IS DONE DAILY.
• ORDERING OF DAILY SUGGESTED STOCK ORDER FROM DSV.
• ENSURE THAT THERE ARE NO PARTS WITH NO BIN LOCATIONS.
• UPDATED ETA DATES FOR BACK ORDERS DAILY.
• ENSURE THAT INTERNAL ORDERS AND NOT OLDERS THAT 14 DAYS. PARTS RECEIPTED INTO STOCK MUST BE MATCHED WITH THE INVOICE WITHIN 1 WORKING DAY.
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• MANAGE CASH AND DEPOSIT ACCOUNTS.
DAILY COMMUNICATION TO DSV CONCERNING SUGGESTED STOCK ORDERS IF THERE IS A PROBLEM WITH PARTS MOVEMENTS.
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• DAILY MANAGEMENT OF THE NON STOCKED AND REDUNDANT REPORT FROM DSV. RISK STOCK REPORT MANAGED DAILY AND PUT PLANS IN PLACE TO REDUCE DEAD STOCK.
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• WEEKLY WIP MEETING WITH WORKSHOP MANAGER & DP .
• PREPLANNING FOR NEXT DAYS BOOKINGS.
MAKE SURE THAT THERE IS EFFECTIVE COMMUNICATION BETWEEN PART CONSULTANT AND SERVICE ADVISORS REGARDING INCORRECT PARTS AND PARTS THAT NEEDS T BE SEND BACK TO THE OEM.
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GRANDMARK, GOLDWAGEN, AUTOZONE AND MIDAS ACCOUNTS IN PLACE TO BE ABLE TO ASSIST CUSTOMERS WITH ALTERNATIVE PARTS SHOULD THEY DECLINE GENUINE PART QUOTES.
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• AUDIT AND SIGN OFF WEEKLY COLD CALLING SHEETS.
• RUNNING A COMBINED PARTS AND WORKSHOP SPECIAL MONTHLY.
• ENSURE THAT SHOWROOM VEHCILES IS ACCESSORISED.
SUPERVISED AND MANAGED A TEAM OF 6 PEOPLE, PROVIDING SUPPORT, MOTIVATION AND TARGETS.
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• PLANNED AND SET MONTHLY GOALS .
• MANAGE CUSTOMERS ACCOUNTS.
• ACHIEVED ALL SALES GOALS.
Pretoria
BB Motor Group - BB Nissan
Parts Manager
Penta Motor Group - FCA (Jeep Alfa, Fiat) & Suzuki Montana & Menlyn Parts Administrator & Life Style Sales Executive
BMW Menlyn Auto
May 2017 - May 2019
• MANAGE STAFF AND EXECUTION OF SOPS WITHIN DEPARTMENT.
• FINANCIAL GRAPHS AND REPORTING ON DAILY BASIS.
• DAILY PERFORMANCE MANAGEMENT WITH SALES AND WAREHOUSE STAFF.
• CASH OUTSTANDING AND DEBTOR MANAGEMENT.
STOCK PROFILE MANAGEMENT AND REPLENISHMENT LOST SALE REPORT & OBSOLESCENE CONTROL.
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• ROUTE DETERMINATION FOR DRIVERS & VEHICLE INSPECTIONS.
• ORDER VARIANCE UPDATE.
TECHNICAL/GENERAL TRUE LOG, CAMERA & SOUND CHECKS, SECURITY & SAFETY CHECKS, HEALTH & SAFETY REGULATIONS.
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• RFC CONTROL.
• KEY ACCOUNT MANAGEMENT & CLIENT RELATIONSHOP BUILDING.
• WEEKLY CUSTOMER VISITS FOR NEW AND EXISTING BUSINESS.
• DEPARTMENT EXPENSE MANAGEMENT.
• BUY OUT MANAGEMENT.
• STATIONARY ORDERING & BRING INTO STOCK.
• PERPETUAL STOCK COUNT VARIANCE REPORT.
• COURIER CONTROL & WAYBILL SIGN OFF.
• CONFLICT MANAGEMENT (INTERNAL & EXTERNAL)
• QUARTERLY BUSINESS & MARKTING PLAN.
• BACKORDER MANAGEMENT
• FULL RELEASE OF MANUFACTURER ORDERS
• STAFF TRAINING.
• ATTENTD WEEKLY DP MEETINGS.
• ATTEND MONTHLY PARTS WORKSHOP MEETINGS.
Pretoria
May 2019 - September 2020
• DAILY PERPECTUAL STOCK TAKES.
• CHECK BINS DAILY.
• MOTIVATE SALES CONSULTANS TO PERFORM AT THEIR BEST.
• MAKE SURE THAT RFCS & PARTS ARE RETURNED TO OEM IN TIME.
• RECOMMENDED ORDERING CORRECT AND IN TIME TO ACHIEVE PURCHASE TARGET.
• MANAGE CASH ACCOUNT AND MAKE SURE INVOICE IS NOT OLDER THAN 48 HOURS.
• POSTING AND VERIFYING OF INVOICES.
• MANAGING DEPARTMENT EXPENSES.
• DAILY WIP MEETING TO UPDATE BACK ORDER ETA DATES AND AVAIABILITY OF PARTS. PRINT A PARTS BOUGHT NOT SOLD REPORT EVERY MONDAY AND UPDATE SALES CONSULTANTS.
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• MANAGE AGEING PARTS - PRINT VALUATION REPORT WEEKLY.
• OEM SCORECARD COMPLAINCE: ACCESORY TARGET & STOCK LEVELS GP TARGET 28% OR MORE - CHECK SALE CONSULTANTS INVOICING REPORT TO CHECK THAT MINIMAL DISCOUNT IS GIVEN.
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• PROCESSING OF CREDIT NOTES.
• ASSISTING ACCOUNTS DEPARTMENT WITH INDEPEDENT QUARTERLY STOCK TAKES. CONDUCTING WEEKLY MEETINGS WITH STAFF TO COMMUNICATE ANY PROLEMS AND TO KEEP THEM UP TO DATE WITH THEIR PERFORMANCE.
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INCREASING THE COMPANY'S REVENUE AND PROFIT BY PROVIDING EXCELENT CUSTOMER SERVICE IN LINE WITH THE ESTABLSIHED GUIDELINES AND POLICIES.
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• IDENTIFIED NEW STRATEGIES TO INCREASE PROFIT IN PARTS THROUGH WORKSHOP.
• MET AND EXCEEDED MONTHLY GP TARGETS.
Pretoria
March 2011 - May 2017
• REVIEW ALL PARTS ORDER INFORMATION, SUBMITTED BY PARTS SALES EXECUTIVE.
• REVIEW THE AVAILABILITY OF PARTS STOCK.
IF PART IS NOT AVAILABLE FROM BMW SA AND IS CASH/MOTOR PLAN RELATED, LOCATE AT OTHER DEALER.
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INFORM CLIENT VIA PARTS SALES EXECUTIVE / ASC ABOUT PROCESS AND RECEIVE CLIENT / MOTOR PLAN AUTHORIZATION.
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• CREATE BACK ORDER WITH CLIENT AUTHORIZATION.
• PLACE BMW SA ORDER NO. ON JOB CARD.
• PRINT ALL INVOICES FROM THE PREVIOUS DAY.
• REVIEW CONTENT LIST.
• CONVERT CONTENT LIST ONTO AUTOMATE.
PRINT BMP VERIFICATION (RECEIPT FOR INVOICES)
Admin Clerk / Used Car Sales Executive
Barloworld - BMW Club Motors Fountains
ADMIN CLERK: BMW CLUB MOTORS FOUNTAINS APPROVED REPAIR CENTRE USED CAR SALES EXECUTIVE - BMW CLUB MOTORS FOUNTAINS DEALERSHIP Technical Support Coordinator
• MATCH INVOICE AMOUNT TO RECEIPT AMOUNT.
• ATTACH TO INVOICE AND ENSURE INVOICE IS DELIVERED.
• RECEIPT AND INVOICE VALUES TO BALANCE.
• VISUAL INSPECTION OF ALL INVOICES FILED.
• ENSURE ALL PARTS (NOT NEEDED) ARE ACCURATELY DOCUMENTED,
• FOLLOW UP (FOLLOWING DAY) ON POPSAP TO SEE IF REQUEST IS APPROVED OR NOT. IF APPROVED, GENERATE SCREEN PRINT AND LOAD ONTO POPSAP AND SEND PARTS BACK TO BMW SA.
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• FOLLOW UP TO ENSURE CREDIT NOTES ARE RECEIVED FROM BMW SA. IF BMW SA CREDIT NOTE IS RECEIVED, CONFIRM PRICE ON AUTOMATE AND ENSURE REQUEST NUMBERS MATCH.
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• PROVIDE FEEDBACK TO PARTS SALES EXECUTIVE.
• PRINT PERPETUAL STOCK TAKE DOCUMENTATION.
• SUPPLY DOCUMENTATION TO STORE MAN FOR STOCK COUNT.
• IF NEEDED DO STOCK ADJUSTMENTS.
• ASSIST MANAGER WITH HIS DUTIES WHEN HE IS ON LEAVE.
• ASSIST WITH EXCESS STOCK REPORT.
• ASSIST WITH DAILY STOCK ORDER.
• MANAGE ALL LIFESTYLE PRODUCTS AND SALES
• REPRESENT BMW MENLYN AUTO ON LIFESTYLE EVENTS.
• ORDERING OF KEYS AND LOCKSETS
• MANAGE ALL INTERNAL SALES
• MANAGE ALL TYRE ORDERS AND SALES.
• WORKING ON ETK PARTS CATALOGUE
• ASSIST CLIENTS OVER THE COUNTER WITH SALES
• MANAGE UCIS ORDERING SYSTEM.
ASSIST CRM IN PLANNING AND MANAGING MARKETING ACTIVITIES INCLUDING GLOFDAYS AND VEHICLE LAUNCES.
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• MANAGING ADVERTISING OF OUR PARTS DEPARTMENT.
• BUILDING RELATIONSHIPS WITH CORPORATE CLIENTS
• MANAGE ALL DISCREPANCIES TO BMW SA
March 2008 - February 2011
• CONVERT INSURANCE AUTHORISATIONS INTO JOBCARDS FOR WORKSHOP. PRINT OUT JOB CARDS AND PAINT & PART ORDERS AND HAND OUT TO RELEVANT DEPARTMENTS.
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• HANDLING INSURANCE COMPANY AND ASSESSORS QUERIES.
• HELPING WITH CUSTOMERS COMPLAITNS.
• HELPING WITH THE MANAGEING OF BMW QUERIES AND COMPLAINTS.
• MANAGING TOW TRUCK AND DRIVER.
• WORKING WITH ALL MAJOR INSURANCE COMPANIES.
• WORKING WITH BMW LEO HAESE HATFIELD AND CENTURION FOR PARTS ORDERS.
• CHECK IN OF VEHICLES.
• BOOKING IN OF VEHCILES FOR REPAIRS.
• FOLLOW UP ON LOST BUSINESS.
• HELPING WITH ORGANIZING OF FUNCTIONS.
• ASSIST IN MANAGING COURTESY VEHCILES.
• ASSIST WITH C.S.I
• UPDATE CLIENTS ON THE PROGRESS OF THEIR VEHCILES.
• UPDATE WORK IN PROGRESS WEEKLY.
• TYPING MINUTES FOR MEETINGS & HEARINGS AND DISTRIBUTE TO HR AND MANAGEMENT.
• SELLING OF USED AND DEMO VEHICLES.
• SENDING AND RECEIVING LICENSE AND REGISTRATION DOCUMENTS.
• CHECK THAT ALL VEHCILES ON FLOOR HAVE NO DENTS AND SCRATCHES.
• FOLLOWING UP ON CLIENTS FOR BUSINESS.
FOLLOWING UP ON VEHICLES, BOOKED IN FOR SERVICE OR REPAIRS, TO DO NEW QUOTES FOR SALES.
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• ENSURE PAPER WORK IS CORRECT FOR STOCK CONTROLLER. Pretoria
Natural Stone Warehouse
Secretary
PDP Panel shop (Family Business)
Skills Languages
Afrikaans
Advanced
English
Advanced
Education
Grade 12
Highschool F.H Odendaal
Diploma
Damelin Hat eld
January 2006 - February 2008
• COORDINATE ALL SCHEDULING OF JOBS.
• COORDINATE ALL SITE INSPECTIONS.
• LIAISE WITH CUSTOMER TO ENSURE ALL DATA RECEIVED IS ACCURATE.
• RELAY ACCURATE INFORAMTION TO TEAMS FOR JOBS TO BE DONE.
• ASSIST CLIENTS AND COLLEAGUES WITH ANY QUESRIES REGARDING TECHNICAL INFO.
• MANAGE AND MAINTAIN STOCK LEVELS OF ALL CONSUMABLES.
• OVERSEE AND REPORT ON THE ATTENDANCE REGISTER AND LIAISE WITH HR ON DETAILS. UPDATE ALL TEAM MEMEBERS AND ALL SALES STAFF WITH NEW PROCDURES AND GENERAL INFORMATION
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Pretoria
January 2002 - December 2005
• ANSWERING OF TELEPHONE.
• CUSTOMER LIAISON.
• SCHEDULE TRIPS.
• INVOICING AND QUOTATIONS.
• MAKING OF APPOINTMENTS.
• ORDERING PRODUCTS.
• TYPING OF DOCUMENTS.
• HANDELING ACCOUNTS.
• PETTY CASH.
• BANK CASH AND CHEQUES
EXCELLENT COMMUNICATION SKILLS BOTH VERBALLY AND WRITTEN WITH GOOD INTERPERSONAL SKILLS.
VERY ENTHUSIASTIC AND OPTIMIST.
REMARKABLE ABILITY OF MANAGING & PLANNING
RESPONSIBLE, HARD WORKING AND CREATIVE MIND.
STRONG KNOWLEDGE AND EXPERIENCE IN ADMIN, MOTOR TRADE & CUSTOMER SERVICE.
HIGHLY COMPETITIVE, SELF STARTER, WHO IS ORGANIZED, DISCIPLINED AND GOAL ORIENTED.
Pretoria
2001
• AFRIKAANS
• ENGLISH
• ECONOMICS
• BUSINESS ECONOMICS
• TYPING (40 W.P.M)
• HOTEL MANAGEMENT
Pretoria
2004
• OFFICE ADMINISTRATION
Certi cate
SEWELLS / ANDREW BROUGH COMMUNICATIONS
Certi cate
BB GROUP HEAD OFFICE
Achievements
AFTERSALES PARTS MANAGER
Certi cations & Courses
Pretoria
2013
• BMW BUSINESS MANAGEMENT FOR PARTS MANAGERS
Pretoria
2018
• NATIONAL CREDIT ACT
• FINALIST IN MFC MOTORING WOMAN OF THE YEAR AWARDS 2020
• BMW CUSTOMER SERVICE 2009 - BMW HEAD OFFICE
• PERSONAL EFFICIENCY AND ASSERTIVENESS - BMW HEAD OFFICE
• EFFICIENT COMMUNCICATION SKILLS - BMW HEAD OFFICE
• BMW CUSTOMERS FOR LIFE 2010 - BMW HEAD OFFICE
• MICROSOFT OUTLOOK 2007 - BMW HEAD OFFICE
• PASTEL 2007 - INTRO - PRIVATE COMPANY
• CMH PARTS CADET TRAINING - CMH HEAD OFFICE
• NISSAN SA FLEET STRATEGY PROGRAMME - NISSAN SA
• CONFLICT MANAGEMENT - NISSAN SA
• PARTS PROFITABILITY & MARKETING - FCA HEAD OFFICE References
Computer Literacy
PENTA MOTOR GROUP
• Riaan Smith - DP - 082-***-****
• Francisco Gaie - REGIONAL DIRECTOR - 082-***-**** BB GROUP NISSAN
Leon Viviers - DP - 076-***-****
BMW MENLYN
Juan Bezuidenhout - MANAGER - 082-***-****
BMW CLUB MOTORS
• Sanet van Gylswyk - MANAGER - 082-***-****
KNOWING OFFICE PACKAGE
KNOWING FINANCIAL AND ACCOUNTING PACKAGE
OTHER
• MICROSOFT WORD 2010
• MICROSOFT EXCEL 2010
• MICROSOFT OUTLOOK2010
• MICROSOFT POWERPOINT 2010
• QUICK BOOKS PRO 2010. PASTEL 2007
• CRASH VERSION 3
• BMW DEALERNET,
• AUTOMATE,
• FOCUS PRO
• AMASIS
• PARTS LINK 24
• EVOLVE
• MICROCAT
• PINNACLE
• E-LINK.
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