Sonya Fowlkes

Manager

Winchester, VA

adirif@r.postjobfree.com

571-***-****

I am a customer service specialist whom manages and controls the traffic of sales and inventory throughout the company and specializes in excellent customer/patient coordination. I am seeking a position with an organization where I can utilize my skills and experience to improve operations, increase profitability, and enhance growth.

Authorized to work in the US for any employer

Work Experience

Patient Coordinator

Dental Care Alliance - Fairfax, VA

December 2019 to Present

• Schedule patients for providers daily schedule via Denticon Software

• Schedule hygienist patients

• Present treatment plans to patient after examination

• Maintain sanitized and neat waiting area

• Obtained medical records and updates

• Submit insurance claims

Inventory Manager

Frontpoint Security

January 2017 to December 2019

Monitor and maintain current inventory levels; processes purchasing orders as required; tracks orders and investigates problems. Records purchases, maintains database, performs physical count of inventory, and reconciles actual stock count to computer-generated reports. Provides employees schedules and approved time-off. Assign daily tasks to techs and reconciles all live time studies done by techs.

Call Center Representative/Scheduler

Fidelitone

2015 to 2017

Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Insurance Agent/Representative

Xerox

2011 to 2015

Perform administrative tasks, such as maintaining records and handling policy renewals. Plan and oversee incorporation of insurance program into bookkeeping system of company. Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.

Education

Certificate in Medical Laboratory

Allegany College of MD

2013

Skills

• Networking

• Multitasking

• Problem-solving

• Inventory Control

• Logistics

• Purchase

• Supply Chain

• Inventory Management

• SOP

• Procurement

• Time Management (10+ years)

• Computer Literacy (10+ years)

• Purchasing

• Warehouse Management

• Process Improvement

• ERP Systems

• Bookkeeping

• Production Management

• Forecasting

• Project Management

• Team Management

• Pricing

• Medical Scheduling

• Product Development

• Budgeting

• Research

• Administrative Experience

• Management

Assessments

Work Style: Reliability — Highly Proficient

October 2019

Tendency to be dependable and come to work

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS

SUPERB WRITTEN AND ORAL COMMUNICATION SKILLS

CREATIVE, INSIGHTFUL & INNOVATIVE

CRITICAL THINKING, DECISION MAKING AND PROBLEM-SOLVING SKILLS.

RESULT ORIENTED: ABILITY TO ACHIEVE THE TARGET WITHIN GIVEN TIME

ABILITY TO INITIATE/MANAGE CROSS-FUNCTIONAL TEAMS AND MULTI-DISCIPLINARY PROJECTS.

STRONG NETWORKING SKILLS

MULTITASKING - CAN HANDLE MANY ASSIGNMENTS

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