Former Educator, Customer service, data entry, account management
Resume:
Kimberly Gamble
Dallas Texas
adirgg@r.postjobfree.com
Objective
Educator and Customer service provider with over 10 years experience in teaching, customer service. Call center experience, sales, customer care, troubleshooting, tech support. Knowledgeable and skilled in management and training, and maintaining a positive and friendly disposition. Hoping to use a wealth of experience to support your company . Education
LEA Training for Special Education Lead Teachers 2016-2017 Cambridge College Specialist Curriculum and Instruction 2011-2013 Cambridge College M. Ed Education 2010-2011
Georgia State University English Language Arts 2002-2009 Skills
Organization Team Building Special Education Leadership Differentiation Collaborative Teaching Presenting Critical Thinking Written Communication Oral Communication Project Based Learning Conducting IEP meetings Progress monitoring Discipline Management PB Intervention strategies Creative Writing Curriculum Mapping Data collecting Analyzing Student Data Professional learning Classroom Management Modeling Lessons Research Analysis Coaching Sports
Work Experience
Cobb County School 2019-2020
Position: ESE Teacher Supervisor: Sherry Todd Contact: 770-***-**** Job Duties: Teach students, prepare lesson plans, prepare individual educational plans for students with disabilities, conduct meetings, analyze data, and implement strategies to improve academic achievement, counsel students, train other ESE teacher, conduct collaboration meetings, implement school Improvement programs. Fulton County Middle School 2018-2019
Position: ESE Teacher Supervisor: Mr. Ricky Gilliam Contact: 404-***-**** Job Duties: Teach students, prepare lesson plans, prepare individual educational plans for students with disabilities, conduct meetings, analyze data, and implement strategies to improve academic achievement, counsel students, train other ESE teacher, conduct collaboration meetings, implement school Improvement programs. Model and support special education instruction staff in organizing, identifying, and implementing standards-based and adapted curriculums. Plan and deliver professional learning activities to staff, parents, and others to increase achievement for students with disabilities. Collaborate with parents and local school staff regarding instructional decision-making for students with disabilities. Routinely analyze student data to assist school staff in utilizing effective teaching strategies and methodologies for students with disabilities. Provide coaching and follow-up to support District initiatives, including but not limited to effective literacy and math instruction, personalized learning, and Henry County Middle School 2016-2017
Position: ESE Teacher Supervisor: Mr. James Mercer Contact: 770-***-**** Job Duties: Teach students, prepare lesson plans, prepare individual educational plans for students with disabilities, conduct meetings, analyze data, and implement strategies to improve academic achievement, counsel students, train other ESE teacher, conduct collaboration meetings, implement school Improvement programs. Model and support special education instructional staff in organizing, identifying, and implementing standards-based and adapted curriculums. Plan and deliver professional learning activities to staff, parents, and others to increase achievement for students with disabilities. Collaborate with parents and local school staff regarding instructional decision-making for students with disabilities. Routinely analyze student data to assist school staff in utilizing effective teaching strategies and methodologies for students with disabilities. Provide coaching and follow-up to support District initiatives, including but not limited to effective literacy and math instruction, personalized learning, and individualized instruction for students with disabilities. Assists teachers in improving classroom management and climate through the implementation of effective instructional methods and behavioral supports.
Atlanta Public School System 2013-2015
Position: Teacher Supervisor: Webster Langhorne Contact: 404-***-**** Job Duties: Teach students, prepare lesson plans, prepare individual educational plans for students with disabilities, conduct meetings, analyze data and implement strategies to improve academic achievement, counsel students, train other employees, collaboration meetings, implement school Improvement programs, Coach Basketball, etc. DeKalb County School System 2009-2013
Position: Teacher Supervisor: Kathy Cunningham Contact: 678-***-**** Job Duties: Teach students, prepare lesson plans, prepare individual educational plans for students with disabilities, conduct meetings, analyze data and implement strategies to improve academic achievement, counsel students, train other employees, collaboration meetings, implement school Improvement programs, Coach Basketball, etc. Bank of America 2007-2009
Positions: Data Entry/Call Center Supervisor: Valgene Thomas Contact: 770-***-**** Job Duties: Enter customer information and transaction information. Transferred call center for card services. Manage accounts Answer direct calls daily, sale accounts, services, and products,open accounts and close accounts assist tellers customer requests, handle customer complaints, document reports data entry, account analysis, work with fraud department in monitoring accounts, able to research and manage highly complicated accounts to provide comprehensive service to customers and assist upper management COLUMBUS BANK AND TRUST COLUMBUS, GA
Teller/ Personal Banker May 2005- 2007 Manage accounts Answer direct calls daily, sale accounts, services, and products,open accounts and close accounts assist tellers customer requests, handle customer complaints, document reports data entry, account analysis, work with fraud department in monitoring accounts,
Able to research and manage highly complicated accounts to provide comprehensive service to customers and assist upper management
Carmike Cinemas 2002-2007
Position: Theater Manager: Letty Puckett Contact: 706-***-**** Job Duties: Answer and direct 40 calls daily, with goals including selling plans, managing employees, managing customer request person and over phone, responding to service queries. Trained employees in using (customer service software), as well as in basic duties and how to conduct calls and interact with customer, Received a 90% average customer satisfaction rating (to date), winning “Em
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