Vamshi Krishna Ankuvaru

E Mail: adirc1@r.postjobfree.com;

Mobile: +91-967*******;

PROFESSIONAL SUMMARY:

Driven and well-organized customer service executive with over 5 years of professional experience. Passionate to take up a new challenge and I scope to use my talent and contribute to the best of my abilities towards personal and organizational development. A team player with good communication skills, positive attitude, open to feedback and adaptable to new responsibilities.

Educational Qualifications:

Bachelors in Information and Technology from Geethanjali college of Engineering and Technology.

Intermediate from Little Flower junior college.

X Standard (SSC) from St. Jude’s High School.

PROFESSIONAL EXPERIENCE:

HSBC Global Service Centre, Hyderabad, India.

November 2016,

CSE, Senior Customer Service Executive.

November 2016–Till Date – Working with EPS Customer Services, which is an integral part of EPS, provides customers and banks with postproduction service of payments made on their behalf. We deal with queries raised by the customers and the banks involved, this involves the exhaustive task of investigating several aspects related to the query wherein we are expected to identifying and evaluate the problem and ultimately we communicate our findings to the relevant party via authenticated modes of communication.

Key Achievements:

Have managed the CHAPS Helpdesk migration end to end

Have concatenated & streamlined procedures for the process

Responsible to prepare multiple MIs with regards to EPS & CHAPS Helpdesk which is crucial as the data is shared across sites & businesses

Cross trained onto Production & have supported as & when required

Cross trained onto GPS Cancellations

Cross trained onto Pre-processing, Charges investigation queues

Proposed an idea to re-route Mortgage enquiries to EPS Helpdesk mailbox where in action can be taken on the same day to resolve by EOD. Reduction in TAT

Have taken care of Audit requirements for both processes

Have knowledge of GSR ticket raising and remove (Taken care of GSR related issues for the complete team)

Awards, Accolades and Extra Curricular:

Awarded Star of the batch for two quarters in 2017

Awarded the Superstar award for outstanding performance exhibited in 2018 & 2019

Have received several compliments from internal & external clients for providing excellent customer service & for exceeding their expectations.

Have received numerous AOB recognitions from Internal clients & Higher Management for the services provided

[24]7. Inc, Hyderabad, India.

July 2014 - July 2016

CSE, Citibank process

[24]7. inc is USA based company established with the objective of providing customer services for various requirements in banking services available to customers.

RESPONSIBILITIES:

It was a chat process, communicating with customers over their online banking and guide them with the best options available.

Assisting customers in different products available for account opening, credit cards.

Identifying the fraudulent charges on customers account and assisting with relevant action for customer satisfaction.

Managing team approvals on charge reversals.

ACHIEVEMENTS:

Achieved best employee award by reaching the targets within due time.

Provided training to new employees.

As SME, handles escalations and recognized within the company as star of the batch.

Personal Information:

Full Name : Ankuvaru Vamshi Krishna

Date of Birth : 19/02/1992

Languages: English, Telugu, Hindi

Marital Status: Single

Nationality : Indian

Ankuvaru Vamshi Krishna

Contact this candidate