Professional Summary

Highly energetic and self-motivated professional with 14 years'

extensive hospitality management experience. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of hotel, facilities and travel management business. Recognized consistently for performance excellence and contributions to success in the hospitality industry.

Working Experience

Senior Area Operations Manager,

Treebo Hotels.

04/2018

RAJESH GUPTA

Phone :

983-***-****

Mail :

adirbe@r.postjobfree.com

Linkedin :

https://www.linkedin

.com/in/rajesh-

gupta-19a918120/

Skills

● Performance tracking

proficiency

● Budget knowledge

● Effective leader

● Staff training/development

● Team management

● Relationship development

● Employee reviews

● Operational improvement

•Handling properties under my portfolio for Treebo Hotels in the areas of Shillong, Guwahati, Darjeeling, Gangtok, Pelling and Siliguri.

● Resolved conflicts and negotiated mutually beneficial agreements between parties.

● Resolved guest issues, improved operations and provided exceptional client support.

● Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.

● Monitored social media and online sources for industry trends.

● Drove operational improvements which resulted in savings and improved profit margins.

04/2011 to 03/2018

Asst. Manager Facility Services Ambuja Neotia Ltd. Siliguri, West Bengal.

● Managing the overall services provided within the facility.

● Using best business practices to manage and reduce operation costs.

● Creating a budget for various facility needs and expenses

● Tracking the building up keeping as well as anticipating long- and short- term improvements and

maintenance

● Interviewing and hiring certain facility employees and contractors, such as maintenance staff and

janitorial services

● Handling certain administrative tasks, such as preparing reports for facility related things and preparing

yearly budgets.

● Respond to emergency situations or other urgent issues involving the facility services and security services.

● Inventory taking of the fixed assets and the stock maintenance of the daily use materials.

● Handling complaints related the services and solving the problems on the spot as much as possible

03/2010 to 04/2011

Front Office Manager, Tirupaty Plaza Pvt. Ltd. Siliguri, West Bengal.

● Helped employees with day-to-day work and complex problems by applying motivational and analytical

strategies.

● Established and developed a highly efficient and dependable administrative team by delivering ongoing

coaching and motivation and fostering career advancement.

● Maintained accurate, current and compliant financial records by monitoring and addressing variances.

● Trained team members on new hotel services and products to support promotional efforts.

● Monitored front areas so that any questions could be responded to quickly and effectively.

● Oversaw office inventory activities, including ordering and requisitions, stocking and shipment

receiving.

03/2009 to 03/2010

Front Office Manager, Rose Valley Hotels And

Entertainment Pvt. Ltd. Lataguri, West Bengal.

● Helped employees with day-to-day work and complex problems by applying motivational and analytical

strategies.

● Interpreted management directives to define and document administrative staff processes.

● Communicated corporate objectives across all divisions through regular correspondence and scheduled

status updates.

● Established efficient workflow processes, monitored daily productivity and implemented modifications

to improve overall effectiveness of personnel and activities.

● Maintained accurate, current and compliant financial records by monitoring and addressing variances.

● Developed and implemented office management procedures, increasing training efficiency, team

productivity and accuracy.

03/2006 to 01/2009

Unit Manager, Aramark Facilities Pvt. Ltd . Mumbai, Maharashtra.

● Supervising multi-disciplinary teams of staff including cleaning, maintenance, grounds and security

● Ensuring that basic facilities, such as water and heating, are well- maintained

● Managing budgets and ensuring cost-effectiveness

● Advising businesses on increasing energy efficiency and cost- effectiveness

● Analytical and problem-solving skills

● Attention to detail but also the ability to see the implications for the bigger picture

● Handling and maintaining coordination with the different departments for maximum utilization of staff

and good results

03/2005 to 03/2006

Duty Manager,Bambolim Beach Resort . Panajim, North Goa.

● Scheduling Shifts and dissemination documentations .

● Directing and assessing the workflow periodically .

● Ensuring the observance of stipulated budgets .

● Furnishing the guest with practical aid as needed .

● Resolving notable disagreements between staff

● Addressing the rules violations committed by guests and even to staff .

● Instituting suitable disciplinary measures upon employees misconduct

● Strengthening our fully functioning security measures and conceptualizing new procedures.

Professional Training

Industrial Training completed form Abhay Days Hotel, ( Days Inn Group ), Jodhpur, Rajasthan .

Vocational Training completed from Windermere Heritage Hotel, Darjeeling

,West Bengal .

Vocational Training completed from Hotel Polo Tower, Shillong, Meghalaya .

Education

Diploma in Hotel Management

North Bengal School Of Hotel Management - Siliguri 2005

School Diploma

Santi Rani Higher Secondary School - Darjeeling

Languages

English — f luent

Hindi — f luent

2002

Personal Information

Father Name- Bal Govind Gupta.

Marital Status- Married

DOB- 03-08-1984

Height- 5.7

Weight- 72

Current Address- Siliguri, West Bengal 734010.

DECLARATION

I do hereby declare that the above furnished are true and correct to the best of my knowledge and belief.

At last I like to assert that if given chance I would leave no stone unturned in order to deliver

high quality and result oriented performance.

Rajesh gupta

Date: Signature

Place:

Contact this candidate