Service Representative Sales

Ferdinand Aguilar Magdamo

** *** **. ****** ******* 1 City of San Pedro Laguna Philippines 4023

Contact Number: 099*-***-****

Birthdate: 24th May of 1981

Email Address: adirb3@r.postjobfree.com

I'm a people person. I really enjoy meeting people, and I am known for being a great listener and a communicator, whether I'm engaging with colleagues or interacting with clients.

Professional Summary:

Experienced anti-fraud analyst with over 7 years of experience in antifraud, risk, compliance and Anti-money laundering. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Hardworking Customer Service Representative with more than 5 years of experience working with GE Money Servicing. Trained in project and time management with extensive knowledge of customer service representative and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Self-motivated Administrative Officer bringing proven leadership, organizational and customer relations skills. Independently solved problems and kept teams on task to handle diverse business requirements. Seek to bring abilities to dynamic, growth-oriented position dedicated to business and customer and employee success.

Work Experience:

January 6, 2020-July 6, 2020

Sportradar.com (Datacentric)

7th and 8th Flr. One Griffinstone Bldg.

Filinvest City, Muntinlupa Alabang

Intelligence and Investigation Analyst

A detailed oriented Intelligence and Investigation analyst responsible for investigating and research on different athletes involved in doping or match fixing also investigated on different sport websites involving sports betting. Experience in anti-fraud investigation, intelligence, encoding and analysis which include sport governing bodies, anti-doping organizations, clubs, state authorities, law enforcement agencies and private organizations, in identifying and investigating integrity threats to their country, sport and business. January 28, 2013-December 18, 2019

Freelancer.com

31st Floor Ecotower Bldg.

32nd corner 9th Ave Bonifacio Global City

Taguig City

Anti-Fraud Analyst

A dedicated, organized ant-fraud analyst with investigative and analytical skills to effectively and efficiently identify resolve and prevent issues of fraud and anti- money laundering. Experience in monitoring, analyzing and reviewing accounts or financial transactions to prevent business losses. Monitoring accounts to identify fraud. Verifying financial transactions. Experience with in-depth investigations of local and international fraud. Experience in Compliance (AML/KYC/BSA) Analyst. June 22, 2006-March 1, 2012

GE Money Servicing

4th Floor Plaza A Bldg. Northgate

Cyberzone, Filinvest Corporate City,

Alabang Zapote Rd. Muntinlupa City

Customer Service Representative

As a Customer Service Representative I’m responsible answering customer's inquiry about their billing statement, finance related matters such as balances, credit limit, overdue charges and even website inquiries. Delivering utmost service with the highest quality based on company standards. September 2004-April 2006

Convergys Philippines

3rd Floor Convergys Bldg.

Blk 44 Northgate Cyberzone,

Filinvest Corporate City,

Alabang Zapote Rd. Muntinlupa City

Customer Service Representative

As a Customer Service Representative I’m responsible answering customer's inquiry about their credit reports. I was assigned in dispute department where my usual day to day routine is to speak with customers about any inquiries about their credit report, involving disputes if they have any disagreement with any information stated in their credit report. Also assigned to accept escalations and handle difficult customers over the phone.

June 2003-September 2003

Icall Global Services 8th Floor

Insular Life Bldg.

Alabang Corporate Center,

Alabang Muntinlupa City

Quality Assurance Officer

As a quality assurance officer I'm responsible monitoring the quality that was delivered in each sales call, involve in my daily task is to verify all the information submitted are accurate and correct. Experienced in mentoring and coaching sales representative on how to offer and close a sale on a daily basis. October 2002-January 2003

Card Dynamics Agency

17th Floor Citibank Square Bagumbayan

Libis, Quezon City

Administrative Officer

As the administrative officer of the agency I'm responsible tallying the number of daily sales closed. Responsible for monitoring office supplies and preparing salaries twice a month also part of my responsibilities are providing newly hired employees access to the system of the agency.

EDUCATION:

October 2020 - November 2020

CISCO NETWORKING ACADEMY

Introduction to Cybersecurity Course

September 2020 – October 2020

WWW.COURSEBELT.COM

WordPress and Marketing Course

June 1997 - March 1999

CENTRO ESCOLAR UNIVERSITY

2nd Year College Bachelor of Arts

Mass Communication Major in Journalism

Seminars Attended:

June 1998

Member

Association of Science Club

June 1994 - March 1997

Our Lady Of Assumption College

Villa Olympia Subdivision

City of San Pedro Laguna 4023

1996 Vice President (External) Student

Catholic Association

June 1985 - March 1994

Casa Del Niño Science High School

San Pedro Laguna Philippines 4023

March 1988

Recognition Day Award: Most Considerate

PERSONAL BACKGROUND:

Born on May 24, 1981 in Sta. Mesa, Manila Philippines. Fluent in English and Filipino, excellent in reading, speaking and writing in both. Interest – reading, investigating, analyzing, hanging out with friends, watching substantial films with moral values. Very adaptable, good in communication skills both verbal and written forms, can relate well to all levels of organization, highly trainable and willing to be trained in all corporate functions, goal oriented, excellent in time management, openminded, punctual, responsible and highly good person. Computer Literacy:

Email. MS Office, MS Excel, MS Power point, Internet, IOS and Android preferably IOS and all IOS related applications. Willing to learn using corporate system applications, tools, equipment and devices. Skills:

- Financial Services

- AML (Anti Money Laundering)

- KYC

- OFAC (Office of Foreign Assets Control)

- Fraud prevention

- Mail fraud

- Fraud detection techniques

- Familiar with fraud statutes

- Fraud detection and prevention

- Fraud auditing

- Fraud investigation

- Fraud claims handling

- Credit card fraud

- Fraud analysis

- Fraudulent activities investigations

- Administrative support

- Computer proficient

- MS Office proficiency

- Creative problem solving

- Quick learner

- Service standard compliance

- Good listening skills

- Retail store support - Professional telephone demeanor

- Team development

- Process improvements

- Relationship building

- Policy and procedure modification

- Workflow planning

- Documentation and Control

- Record keeping

- Documentation and Reporting

- Administrative Support Specialist

- Advanced clerical knowledge

- Time management

- Business Administration

- Office Administration

- Administrative Assistance

Ferdinand’s Psychometric Analysis:

Corporate

Social

Responsibility

Cisco Networking Academy

Certificate of Course Completion

Introduction to Cybersecurity

For completing the Cisco Networking Academy® Introduction to Cybersecurity course, and demonstrating the ability to explain the following:

Global implications of cyber threats

Ways in which networks are vulnerable to attack

Impact of cyber-attacks on industries

Cisco’s approach to threat detection and defense

Why cybersecurity is a growing profession

Opportunities available for pursuing network security certifications Laura Quintana

VP & General Manager, Cisco Networking Academy

Ferdinand M agdamo

Student

31 Oct 2020

Date

Contact this candidate