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Desktop Support Customer Care

Location:
Islamabad, Islamabad Capital Territory, Pakistan
Posted:
December 17, 2020

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Resume:

Muhammad Junaid Naseer

House # *** West Circular Road, Pakistan Town Phase -1 Islamabad

Cell no# +92-311-*******, +92-331-******* adira5@r.postjobfree.com

Professional Profile

A motivational, inspirational leader, who is keen to expand knowledge, always focuses on efficiency and performance optimization diversifies skills and gain ‘hands on’ experience of cutting edge technologies. Proactive with strong troubleshooting, training, communication and analytical abilities.

Professional Experience

Public Sector (01-Sep-2019-till now)

Sr IT Officer

Shibi P.V.T (15 April 2017– 09 July 2019)

Associate Manager IT

Redesign IT Infrastructure with backup plans.

Create and deploy SOP for IT Team.

Data Migration from on-site to Microsoft Azure.

Deployed an ERP in sites area.

Deploy RFID/surveillance system in off site and on sites locations.

Pakistan MNP DATABASE (G) Limited (08 Oct 2016– 31 Oct 2017)

IT Specialist

Sybrid.inc (04 April 2015 – 03 October 2016)

Network/System Engineer

ISO27001 process refining with team Member.

Education

BS (CS) - Computer Sciences – (1stDivision)

COMSATS Institution of Information Technology Islamabad.

HSSC Annual (ICS) – (1stDivision)

Punjab Group of Collages Information Technology Islamabad.

SSC Annual (Sciences) – (1stDivision)

F.G Boys Model School F-8/3 Islamabad

Training & Courses

MCSE (2012R2, 2016)

Corvit Islamabad.

CCNA (Routing & Switching)

Corvit Islamabad.

ITIL v3 (Foundation) (Service Life Cycle, Service Management, Problem Management Technique)

Technical Skills

Help Desktop Support

Microsoft Client side Operating System (7, 8.1, 10) Software’s Installation and package updating if required.

Working on all MMC (gpedit, regedit,Event logs Computer Management) Troubleshoot System Level Problems and implement best possible Solutions. Applied a best practices to save a local level user data and Email Achieves.

Troubleshoot Hardware level problems and if change required replaced a Hardware.

Server Administration

Microsoft Server side Operating System (2012, 2012R2, 2016) Implement and working Microsoft Project Honolulu. Work on different Services (ADDS, DHCP, DNS, IIS, WDDS, HYPER-V)

Work on Hypervisor’s (Hyper-V, VMware, and Virtual Box)

Network Administration

Putty and Multi-putty. Packet tracer

Alerts and Logging Information

Work on Solar winds, PRTG, NMS

Web Administration

UML Modeling (Microsoft Visio, Microsoft paradigm)

Web Development & Administration (Microsoft Visual Studio, Dream viewer, C-Panel)

Cloud Administration

Microsoft Azure Administration.

Management Skills

Vendor management

Customer care

Time management

Pressure handling

Communication Skills (multi-cultural teams)

Presentation Skills

Analytical & Presentation Skills

Leadership Skills

Stakeholder Management

Problem Solving Abilities



Contact this candidate