Anna Trussell

**** ******** **.

Pittsburgh, PA *5203

(412) 652 - 2124

adir77@r.postjobfree.com

EXPERIENCE

Bank of America, Pittsburgh — Technical Support

Work in a time sensitive environment - Assist less experienced associates with troubleshooting and ticket creation - Patching for Moves/Adds/Changes - Worked daily on technical cases - Resolve service inquiries and complex issues - Remote Telecommunications - Client Base - Record Maintenance - Troubleshooting APR 2020 - PRESENT

Spirit Halloween, Pittsburgh — Manager

Overseeing Staff - Hiring and Firing Employees - Bank Deposits and Cash Handling

- Inventory and Product Management - Logistics - Training Seasonal 2018 - 2019

Amazon, Pittsburgh — Core Associate

Creative Thinking - Software and Hardware Installation - Customer Service - Shipments - Training

SEPT 2017 - NOV 2018

Starwood Hotels & Resorts, Pittsburgh — Supervisor Attracting, recruiting, training and appraising talented personnel - Supervised and monitored associates to ensure that were in compliance with all standards AUG 2016 - MAY 2017

Target/Starbucks, Homestead — AST Barista

Advanced Store Trainer - Inventory - Shipment - Customer Service - Organization MAR 2015 - AUG 2016

Connoquenessing Country Club, Ellwood City — Sous Chef Luncheons - Catering - Holidays - Weddings

MAY 2014 - JAN 2015 (Closes for winter)

Best Western Garden Inn, Bentleyville — Breakfast Attendant Solely sustained a daily complimentary breakfast for all guests. JULY 2013 - NOV 2013

EDUCATION

The Art Institute, Pittsburgh — Associates Degree

Filmmaking and Video Production

July 2009 - July 2011

Bentworth Senior High/PA Cyber, Bentleyville — Diploma Electives: Probability & Statistics, C++, Adobe Workshop, Web Design, Etc. August 2005 - May 2009

TECHNICAL QUALIFICATIONS

Microsoft Office:

OneDrive, Word, Excel,

Powerpoint

G Suite:

Drive, Docs, GMail, Hangouts,

Slides, Sites, Sheets

Adobe Creative Cloud:

Photoshop, Premiere, After

Effects, Dreamweaver

Windows 10

OBS Studio, Streamlabs

Streaming:

Twitch, DLive, YouTube,

Mixer, Facebook

Social Media & Marketing

SCHOOL SPORTS

Volleyball: Lead Varsity Setter

Basketball: MVP

Softball: Shortstop

Track and Field: Sprints

VOLUNTEER WORK/

CHARITABLE CAUSES

1% for the Planet

Extra Life Foundation

ASPCA

Washington County Humane

Society

+ Local Organizations

AWARDS/CERTIFICATIONS

2020 - Ttec University

Certificate of Completion

2018 - Amazon: First Place

Think Big Network Champion

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