MARISSA HAAKE

linkedin.com/in/marissa-haake/ 913-***-**** adir5a@r.postjobfree.com

PROFESSIONAL SUMMARY

Account Manager with 5 years of experience within sales, customer service, & data analysis. Forward-thinking individual focused on process improvement seeking the right opportunity while relocating from Denver to Wichita, KS. WORK EXPERIENCE

EF Go Ahead Tours Denver, CO 7/2016 - Present

Regional Account Manager 2/2019 – Present

• Increased sales by 15% annually with execution of full sales cycle from initial lead processing, conversion, & closing

• Builds/strengthens lasting client relationships based on customer-centric initiatives throughout TX, OK, CO, & NM

• Develops plans to grow territory service revenue components, resulting in 8% year-over-year growth

• Successfully increased retention rate by 33% in 10 months for Group Coordinator role

• Trains new & existing staff on best use of Salesforce, as well as builds out tickets for errors on internal systems

• Handles manager calls for the team, as well as implementing a cross-department mentorship program Exotic Portfolio Tour Consultant 11/2017 – 2/2019

• Specialized in luxury, exotic portfolio managing itineraries for 50+ international tours

• Communicated with Boston, Lucerne, & Denver offices cross functionally for training & sales strategy buildout

• Ensured top performance of our tours among competitors by noting patterns within each departure

• Implemented robust sales strategies, including tour enhancements (insurance, extensions, airfare)

• Closed approximately $400,000 in gross sales on a monthly basis Tour Consultant 7/2016 – 10/2017

• Specialized in luxury, exotic portfolio managing itineraries for 50+ international tours

• Communicated with Boston, Lucerne, & Denver offices cross functionally for training & sales strategy buildout

• Ensured top performance of our tours among competitors by noting patterns within each departure

• Implemented robust sales strategies, including tour enhancements (insurance, extensions, airfare) ADDITIONAL WORK/INTERNSHIP EXPERIENCE

Kansas City Sports Commission Kansas City, MO 3/2016 – 8/2016 Bids / Marketing Intern

K-State Athletics Communications Manhattan, KS 8/2013 – 1/2016 Men’s Golf Student Assistant

American Junior Golf Association (AJGA) Atlanta, GA 5/2015 – 8/2015 Communications Intern

ALDS, ALCS and World Series Sports Information Kansas City, MO 10/2014 – 2015 Seasonal Communications Assistant

EDUCATION

Kansas State University Bachelor of Science in Journalism December 2015 Major: Mass Communications & Public Relations

Minor: Business Administration

Extracurricular: Student Ambassador for the College of Journalism & Mass Communications SKILLS

• Microsoft Excel (Highly Proficient) • Written/Verbal Communication (Strong)

• Full Lifecycle Recruitment • Trend Analysis & Goal Development

• Salesforce (Highly Proficient) • Management/Mentorship of Teams