Sales Engineer

THOMAS KANG

**** ******** **. · Houston, TX ***** · adir4d@r.postjobfree.com · 281-***-**** · U.S. Citizen

EDUCATION

The University of Texas

Austin, TX

oB.S. Mechanical Engineering, December 2002

Other Languages

oSpanish (Conversational), Korean (Conversational)

Technical Skills

oSalesforce, eCRM, SAP, Microsoft Office – Excel, Power Point

EXPERIENCE

Nov 2020 - Present

Sales

Gallery Furniture

Houston, TX

Oct 2018 –

April 2020

(1.5 yrs)

Baker Hughes

Houston, TX

March 2018 –

Oct 2008

(10 yrs)

Baker Hughes

(Houston, TX)

Oct 2008 –

May 2004

(4 yrs)

LG Electronics

Houston, TX

May 2002 –

Aug 1998

(4 yrs)

Golf Warehouse

Houston, TX

oMet and exceeded sales objectives every week – KPI’s include total sales volume, IOP (Internal Operating Profit), # of new contact sales, finance/credit apps approvals and new product reviews

oUtilized industry proven sales techniques to initiate and close deals – Active Listening, Value Selling, Solving customers problems, Handling objections, Creating sense of urgency, Understanding the competitions’ offerings and Persistent follow up with leads

oBuilt strong rapport with customers to maintain continuous repeat customer business

oConducted sales calls and internet sales to increase sales numbers as additional revenue stream

Frac Engineer

oProvide technical and operational support for Unconventionals. Applications include: Plug and Perf, Frac Point, Coil Tubing Frac, Refrac Straddle Packers, Toe Sleeves/Wet Shoes

oCreated over 50 Product Line Documents to improve job execution; documents include Tech Bulletins, Lessons Learned, Best Practices and Standard Operating Procedures

oHelped manage frac plug inventory and coordinated rework both in house and with 3rd party vendors.

oLed monthly Corrective Action Board meetings with key stakeholders to identify root cause and corrective action for repeat incident to drive flawless execution and reduce operational risk

oConduct field incident investigations and provide Root Cause Failure Analysis (Cause Mapping, Pareto Analysis, FMEA, Fishbone)

oDrove KPI’s toward positive trend - % Good Services increased by 2% YoY, % NPT decreased by 1% YoY

oReduce Non Productive Time: C/T Frac Trip Reduction Cost by $120k (~$40k/Stage), Plug and Perf – Avoid plug scouring, fishing ops due to premature set/soft set

oCustomer Interface – Run jobs to understand customer pulse in regards to product performance.

Application/Sustaining Engineer

oProvide technical and operational support for all Wellbore Construction Product Line.

oCountries Worked in for Field Incident Investigation, Tendering, Operational Support, Technical Training: Saudi Arabia, Qatar, Azerbaijan, Kazakhstan, Netherlands, US Land (Bakkan, Permian)

oSupport growth of key Middle East opportunity - Drive NPR, Lessons Learned, Best Practices

oInvestigate field incidents, improve reliability, recommend necessary design/ procedural changes, and implement solutions while driving global standardization

oLead design reviews and risk assessments between Custom Design Assurance Team and Baker Engineering for BP Baku, Trinidad, Azerbaijan, and Oman

oInstruct technical training in both Houston and Dubai.

Technical Support Engineer

oProvided electrical and mechanical qualification and sustaining engineering support for customer, Hewlett Packard Business (Desktop) and Mobile (Laptop) PC

oImproved accuracy of testing process through mechanical correlation study

oManaged 4 field technicians in completing rework of over 5,000 Optical Drive Units to fulfill customers’ new hardware requirements

oImproved data logging system to better identify sustaining issue patterns/trends and understand high level KPI’s and how they affect performance

oLed in-person monthly failure analysis sessions with ODM Foxconn and served as a liaison between LG QA team and Foxconn

Store Manager

oBegan as a store salesman and was eventually promoted manager

oResponsible for sales, marketing, purchasing, inventory, pricing, customer relations

oIdentified in-store sales trends to more accurately target optimal product offerings to customers and manage forecasting and store inventory.

oMaintained strong relationships with vendor representatives including Titleist, Callaway, TaylorMade, and Ping to get access to limited sales promotions, special product offerings, obtain assistance with special customer products requests, and to receive personalized product demonstrations for new product offerings.

oCoordinated efforts, delegated responsibilities, and provided individualized training to sales team members to increase product knowledge and improve sales performance, resulting in increased sales of golf clubs by up to 15% year over year.

oStrengthened long term relationships with regular clientele to foster company loyalty through regular updates on new product offerings, special benefits/promotions, and listening to customer’s unique needs and desires.

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