Summary

Established professional with proven track record in new business development and increasing sales revenue. Dynamic leader with vast experience in leadership, mentoring, and performing in highly pressured environment. Proven success in digital marketing, social media management, and inventory management. Strong interpersonal skills with innate ability to cultivate strong customer relations to increase customer satisfaction. Areas of Expertise

Professional Experience

Guardian Protection, Pittsburgh 2018 – 2020

Inside Sales Representative

Oversee inbound/outbound call leads, prospecting and qualifying new sales leads. Lead team meetings, teaching, and coaching on sales strategies and best practices. Develop strong, ongoing relationships with prospects and customers. Schedule meetings and presentations with prospects mainly, businesses and private residential areas for smart security devices such as smart cameras, smart door locks, smart thermostats, video doorbells, and more. Create, plan, and deliver presentations on company products to build rapport. Manage appointments for outside reps to ensure they are always updated. Generate contracts and terms for new clients, checking for errors and updating documents as well as sending out addendum to clients. Perform payment collections and set-up billing terms. Support management with supervisor call request. Contribute towards commercial prospects with access control, retina scanners, CCTV systems, fire suppressant monitoring, and intercom systems.

Achieved highest sales volume for Q1, highest conversion rate for Q1, and most appointments set for Q1, 2020.

Accomplished recognition as Sales Representative of the quarter for 2020

Awarded Representative of the Month, four months in a row, surpassing current two-year record.

Successfully recognized for setting new record for highest conversion rate for sales in company’s history.

1

Shane Suehr Cranberry, Pennsylvania, US 724-***-**** adir49@r.postjobfree.com

Customer Success Manager

Customer Service

Business Development

Client Relationship Management

Digital marketing

Corporate Sales

Social Media Management

Inventory Management

Leadership & Mentoring

Sales Forecasting & Planning

Generated over $1M worth of revenue in contract value. Shopify, Pittsburgh 2016 – 2019

Entrepreneur/Business Owner

Overturned e-commerce websites and managed drop shipping. Carry-out online orders through third party fulfilment centres. Responded to all customer inquiries on website as well as email and tracked day-to-day traffic on website. Managed digital advertising through Facebook and Google AdWords. Oversaw financial records, client satisfaction, and overall marketing plans for business.

Established strong relationships with social media influencers to grow user engagement and visibility.

Walker’s Bar and Grill, Crescent 2017 – 2018

Bartender

Greeted and served customers ensuring great customer satisfaction. Mixed and served alcoholic beverages based on customer requests. Maintained clean bar area, including glasses and bar utensils as well as balanced cash receipts to record sales. Increased customer retention and loyalty by mixing and serving quality cocktails with impeccable customer service.

Engendered higher daily sales in comparison to co-workers. Kenny Ross Toyota, Moon 2016 – 2017

Sales Associate

Greeted customers, respond to questions, improved engagement with merchandise and provided outstanding customer service. Developed strong relationships with prospects to establish trust. Supervised inbound calls to dealerships’ sales department. Maintained orderly appearance throughout dealership floor. Managed leads through CRM system and ensured existing customers are catered for to enhance satisfaction.

Leveraged customer service to achieve record for highest conversion rate from phone leads to sales

Reached highest grossing sales for May in 2017.

Top performer for customer satisfaction.

Kenny Ross Toyota, Moon 2015 – 2016

Lot Attendant Supervisor

Maintained appearance of parking lot, showroom, cleaned inside of garage, washed vehicles, polish vehicles, drove vehicles inside and out of garage, and parked vehicles for customer pickup. Managed and tracked inventory. Oversaw new vehicle truck deliveries, damage reports to new vehicles off the 2

truck and service for automatic car wash. Trained new staff and ensured compliance to policies and procedures.

Achieved track record for no incidents during shifts. Kenny Ross Toyota, Moon 2014 – 2015

Shop Cleaner

Cleaned, stocked, and supplying designated facility areas and dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning. Planned minor repairs, stocked, and maintained supply rooms. Assisted with driving vehicles in and out of the garage. Maintained cleanliness in garage area.

Subway, Hopewell 2012 – 2014

Sandwich Artist

Greets and serves customers, prepared food, maintained food safety and sanitation standards, and handles or processes light paperwork. Exhibited exceptional customer service. Oversaw maintenance for and inventory, prepping all sauces and toppings.

Attained most customer surveys with 5-star rating for service. Education & Credentials

High School Diploma

Moon Area High School, Moon

3

Contact this candidate