Mental Health Data Entry
Resume:
SKILLS
Foundation Laboratory, Pomona, CA Specimen Processor/Data Entry
Data Entry of lab procedure codes and test. Verify eligibility for insurance billing. Quality assurance of incoming specimens.
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Kaiser Permanente -LAMC, Los Angeles, CA Telecommunication Operator
Betrayn V. Drinkard
Customer Service
MS office (Word, Excel, outlook and PowerPoint) Data Entry
Typing Speed: 45wpm
Billing
Sales
EDUCATION
G.E.D, ICT Vocational College, Los Angeles, CA
Certification in Child Development, Citrus College,Glendora,CA (pursuing) Certification in Data Entry, MS office suite
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PROFESSIONAL EXPERIENCE
Uber & Lyft, CA Transportation Driver
Ride sharing Food Delivery
12/2018 – Present
06/2016-04/2017
09/2012 – 09/2014
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Customer Support.
Answer and or route all incoming calls.
Handles 75 -100 inbound calls on a daily basis.
Identify crises.
Alert and report to proper authorities.
Maintain documentation logs Communicate emergencies with on-call physicians. Overhead page all emergency codes, Data entry.
Kaiser Permanente -LAMC, Los Angeles, CA 09/2014 – 12/2014 Receptionist, Pediatrics
Assisted patients with checking in and checking out of the appointments. Assisted patient with taking their deductible co-payments by cash or credit card. Assisted patients with any follow up appointments.
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Kaiser Permanente -LAMC, Los Angeles, CA Telecommunication Operator
12/20114 – 11/2016
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Customer Support.
Answer and or route all incoming calls.
Handles 75 -100 inbound calls daily.
Identify crises.
Alert and report to proper authorities.
Maintain documentation logs Communicate emergencies with on-call physicians.
Overhead page all emergency codes, Data entry.
Los Angeles County DCFS, Pomona, CA 04/2012 - Present Resource Parent
Provides out of home care and support for children that have DCFS/Probation involvement. Works in collaboration with a multi-disciplinary team to provide peer support to children and parents during the family reunification or permanency process. Advocates for educational support, mental health services and linkage to community resources.
Provides training and support to caregivers.
Conduct interviews to assess placement needs and to provide appropriate services. Provide transportation, supervise family visits, monitor phone contact and provide reports for court.
Kaiser Permanente -LAMC, Los Angeles, CA 11/2011- 09/09/2012 Materiel Management Store-room Clerk
In this position I am responsible for ordering, delivery and materiel handling for the Kaiser Los Angeles service area which includes Medical offices.
One-Link and MMS systems used for ordering products, monitoring par levels and replenishment ordering.
Maintain SOX compliance for all orders generated.
Updates and retains MSR information and packing slips of received goods. Creates and maintains files.
Answers inquiries via in-person; telephone or fax.
Provides department assistance when requested and/or needed.
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Notary Public, Pomona, CA Owner/Loan Signing Agent
6/2006 – 03/2014
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Assisted home buyers with understanding the loan, and/or refinance document they were about to sign.
Collected any money due at the time of signing.
Made sure all document were signed and notarized correctly.
Time Warner Communication, Chatsworth, CA Customer Service Rep
09/1996-02/2006
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Responds to all customer inquiries, i.e.: phone calls, emails, voicemails, and in-person. Responds to customer requests using tact and judgment.
Handles 75 -100 inbound calls on a daily basis.
Maintains excellent customer relations and develops customer rapport.
Researches, analyzes and diplomatically resolves customer issues. Provides assistance to customers for orders, and repair requests. Resolves billing inquiries.
Maintains company confidential records.
Generates revenue by suggestive selling.
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