INDRA STEPHEN

Pusat Bandar Puchong, Selangor

+60-149****** – adir20@r.postjobfree.com

Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

COMPUTER SKILLS Microsoft Excel

Microsoft Word

Microsoft Power Point

Microsoft Outlook

Screen Sharing – Bomgar

iTunes

SOFT SKILLS Up Selling

Sales

Clear Communication

Teamwork

Customer Care

Quick Learner

Database Maintenance Time

Management Punctuality

Email management

Ability to teach and mentor Task

delegation

LANGUAGE SKILLS English

Malay

Tamil

INTEREST &

HOBBIES

Baking

Cooking

Travel

Reading

Exercise

History

Culture

Dance

Community involvement (MKBBT Puchong)

EXPERIENCE Tour Consultant: M S Star Travel Agencies Sdn Bhd, June 2019 – present

● Research, explore and study different travel destination options

● Research destination and travel prices, customs, weather conditions, reviews etc.

● Research and study clients specifications and wishes

● Suggest suitable travel options that best suite clients' needs

● Plan and organize travels

● Reserve accommodation, organize rental transportation

● Inform clients and provide useful travel material such as guides, maps and event programs

● Collect deposits and balances

● Handle unforeseen problems and complaints and determine eligibility for money returns

● Offer and promote different services and offerings

● Keep learning about latest industry trends

● Attend webinars, conferences and other educational programs

● Build and maintain relationships with clients

● Track KPIs and prepare KPI reports

● Reach the revenue and profit targets

Sales Consultant: Teledirect Asia (ClubMed), June 2016 – Mar 2019

● Handle enquiries, feedback, complaints and provide resolution to customers over the phone or via emails.

● Manage and provide accurate processing of travel packages.

● Drive sales and recommend potential customers towards our upscale resorts/services.

● Handle flight and ferry booking (Firefly, Singapore Airlines, Garuda, Silk Airlines and etc)

● Hit the KPI target monthly

● Provide support for Asian countries for the resort booking. Customer Care Support: Xerox Business Services Malaysia Sdn Bhd, July 2015 – Feb 2016

● Responsible for handling technical-support related questions for customers

● Shall provide prompt, reliable and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer

● Accurate logging all interactions via iLog

● Escalate issues to the appropriate department

● Understanding customer care and apply to all customer touch points

● Maintain a high standard in personal KPI targets as defined

● Resolve end customer issues ensuring the customer is satisfied and that the issue is resolved in an efficient manner.

Member Relations: Ozsale Sdn Bhd, Mar 2014 – June 2016

● Answering incoming calls from members to resolve customer inquiries effectively and efficiently.

● Replying quickly to member email enquiries ensuring all emails are of a high standard and personalized to the customer’s individual enquiry.

● Liaising directly with our sales and dispatch team to provide accurate information to our customers.

● Process refund requests in a timely manner.

● Complete outbound (CRC), VM AND Inbound calls to existing members when required.

● Follow up with customer on the delivery status of their shipment.

● Contact courier service (Australia Post & Fastway) and check the delivery status and POD-Proof of delivery

Customer Service cum Admin: My International Holding Sdn Bhd, Oct 2011 – Jan 2014

● To provide support to the Inbound & Outbound Shipment and Service Terms.

● To handle customer enquiries.

● To process relevant reports.

● To manage general administrative duties.

● Prepare Billing Invoice for Vendor.

● Prepare delivery for International Customer using DHL.

● Do filing system.

Distributor Relations Representative: Lifestyles Asia Pacific Malaysia Sdn Bhd, Jul 2008 – July 2010

● To do orders when customer place an order.

● To check customer maintain points.

● Answering queries via e-mail and telephone.

● Handle customer sales.

● Explain to customer about the product and maintain the sales target.

● Contact courier service (Nationwide Express) in order to check customer delivery status.

● Create AWB for every delivery around Malaysia, Kuching and Kota Kinabalu

EDUCATION Executive Bachelor in Management: Asia e University, 2012 – 2013 Diploma in Business Management: ICS International Canada (Online Study), 2010 - 2011

CERTIFICATION/

COURSE

● BOSS POWER CAMP (A training held once in a year specially organized for distributor)

● Incredible India Roadshow in KL

● Australia Product Training

● Parlo Tours Product Training Europamondo

● Mayflower Product Training - Insight Vacations

● Sedunia Travel Product Training Cosmos, Globus, Ponant

● Certified South Africa Specialist

● Certified of Tourism - Introduction to Travel Patterns and Destinations

● Certified of English for Tourism - Tourist Information and Guided Tours - Revised

HONOR/AWARD

Year: 2009-2010

Award: Best DRR (Distributor Relation Representative) Company: Lifestyles Asia Pacific Sdn Bhd

Year: 2015

Award: Best Employee

Company: Ozsale Sdn Bhd

Year: 2020

Award: Club Med Top Performing Agent 2019 Bronze

Company: M S Star Travel Sdn Bhd

REFERENCE

Name: Mr Arul Murugan

Position: Team Manager

Company: Xerox Business Services Malaysia Sdn Bhd Contact Number: 011-********

Name: Ms Santha Muniandy Position:

Account Manager Company: M S Star Travel

Sdn Bhd

Contact Number: 014-***-****

REMUNERATION

Last drawn salary

RM 3,000.00

Expected salary

RM3,100.00 - RM3,300.00

(Negotiable)

Willing to Travel

YES

Possess Own Transport

YES

Availability

2 Weeks

Contact this candidate