Customer Service

S u m m a r y

I pride myself in being a

resourceful visionary leader,

experienced in

managing and inspiring

multicultural teams. I am driven by

being

challenged and challenging others

to achieve their potential and

reconcile against effective results. I

am

passionate, responsible and have

extreme attention to detail. I am a

strong contributor to brand

development and financial value.

The highest Customer Service,

effective teamwork and thriving in

demanding environments under

limited resources have been my

field

of expertise for the last 12 years.

S k i l l s

Customer Experience

Leadership

Proactive, Innovative & Committed

Negotiation & Persuasion

Detail focused, Team Player &

Resilient

Microsoft Office Microsoft Outlook

Javier Demarchi

Bouchardo 616 Buenos Aires, Argentina

+54 9-114*******

**************@*******.***

https://www.linkedin.com/in/javier-demarchi-25822b145/ E x p e r i e n c e

Flight Purser

Emirates Airline (Dubai) June 2008 – November 2020 Joined Emirates as a Flight Attendant and progressed through promotion to the role of Flight Purser. Single-point responsibility for outstanding customer experience, health, safety and security for up to 500 people per flight. Led cabin crew feedback and reports, working towards high performance targets.

• Contributed with suggestions about catering management on board that resulted in a cost saving of approximately 10 million dirhams per month.

• Took charge in making last minute critical decisions by achieving 98% on time departure preventing delays that would cost the company millions in compensations to affected customers.

• Fashioned Flight Performances Schemes that enhanced productivity and professional skills on crew development with an estimated 95% positive results.

• Acted as brand ambassador on the Buenos Aires inaugural flight ceremony connecting my home country network to the company and increasing the Airline loyalty program members by 12% on that route. Reservation officer Continental Airlines (Mexico) June 2006 – May 2008 Was part of the Customer service team to provide information and guidance to customer on their journey with the company routes around the globe and different services provided by Continental Airlines.

• Making reservation for customer upon suggestion of itinerary to fly on System SABRE and CONTRES.

• Explaining to customers step by step their trip with Continental

• . Offering best solution for customers within Company best interest for customer satisfaction.

C o u r s e s

-Emirates Learning Program &

LinkedIn-

• Critical thinking for better judgement

and decision-making

• Managing stress for positive change

• Performing under pressure

• Coaching and Developing Employees

• Negotiation skills

• General Medical Training, CPR, AED

defibrillator

• Learn emotional intelligence, the Key

Determiner of Success

• Data Privacy Basics

• Security Measures and Emerging

Threats

R e f e r e n c e s

Contacts & r references upon

request

E d u c a t i o n

Professorship High Conservatory Manuel Falla,

Singer Couch

English Language Machado Institute (Monte Grande, Argentina) February 1996 – November 2003

High School Diploma Colegio Secundario Saavedra, Communications (Monte grande, Argentina)

March 1991

– November 2001

I n t e r e s t s

My career was driven by my passion for travel, discovering new places and cultures. This has led me to a huge internal growth leaving me with an open mind and being

L a n g u a g e s

Spanish Mother language

English Fluent writing and speaking Guest Service Manager Marriott Hotel Monterrey (Mexico) May 2005-June 2006 Being in charge of in customer relationship with the property facility to provide them with the best experience wile with in Marriott Hotel, for them to repeat business with Marriott again every time they chose to stay in a hotel.

• Auditing front desk operation over OPERA SYS.

• Administration of Corporate Business Accounts

Contact this candidate