Tasia A. Holland Manteca, CA

adiqyq@r.postjobfree.com

Summary of Qualifications:

●US Navy Veteran: Served 8 wonderful years as a Hospital Corpsman.

●Ob-Gyn, Pediatric, Dermatology, NICU/PICU, Cardiology, internal medicine, ER, ICU/ICU Step-down, Medical records.

●10+ years of experience in Medical assisting and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales, staff support, planning/implementing proactive procedures

●Type 65+ WPM.

●Excellent working knowledge using Microsoft Excel & Microsoft Word.

●Trains, motivates, and supervises employees/co-workers.

●Team player, acknowledged as “Total Quality Customer Service Professional.”

●Residential Property Management

Synopsis of Recent Achievements:

●Increased Medicare pay out by 23% on all delinquent insurance payout.

●Reactivated 3 key hospital rehabilitation program accounts ($253K/year), utilizing persuasion/mediation skills.

●Proactive planning led to notable increase in morale in all departments.

●Created customer satisfaction survey, drastically reducing potential problems.

●Cisco/AMD/Intel

Professional Experience:

Comcast June 2018-Jan 2020

Communications Technician

●Install/troubleshoot/repair cable, internet, phone

●Inside/outside residential/underground/overhead wire/cable installation

●Installed new cable/phone outlets

●Install/troubleshoot internet, modems, routers, switches, smart panels

●Assisted Network with trouble calls

Health Plan San Joaquin November 2014- May 2018 Intake Processor

●Direct support to Utilization Management department

●Support to UM review nurses for Auto Approve authorization requests

●Easily navigates throughout multiple computer programs

●Generates authorization request and submits for review/approval

●Creation notice of action letters regarding authorization status

Professional Home Care Associates, Fremont, CA December 2011 - October 2013

Office Coordinator

●Direct Support for Director of Nursing and Office Disciplines.

●Quickly and effectively solve customer challenges. Maintain quality control/satisfaction of medical records, constantly seeking new ways to improve customer service.

●Knowledgeable in all Medicare Oasis paperwork, including SOC, transfers, discharges, and transfer holds for PT/OT/ST/RN.

Education:

San Joaquin Valley College, COMP TIA MCSE MCSA IT/ Network/Security+, currently enrolled 2018 Argosy University -Business Administration

Hospital Corpsman, USN

ROP Medical Assisting, Moraga, CA De Anza Senior High, Richmond, CA