Customer experience

Twahir Arnold Hamid

P.O. Box ***-*****, Malindi Tel : +254-***-***-*** / +254-***-***-***

E-mail: ************@*****.***

Career Objective

Seeking for a rewarding and challenging position, to work in a dynamic environment that offers opportunities to serve the society and for personal development. I strive to utilise my professional qualifications and enhance performance through teamwork with colleagues and management. In search of a challenging job with a wide scope of duties and also career advancement prospects.

Profile

I am a self-motivated, result oriented professional with ability to examine and analyze customers’ needs. More so, I am knowledgeable and skilled with great experience in customer portfolio management

I have appropriate knowledge in creating, implementing, and overseeing growth and retention of customer base that effectively describe and promote the organization and its services.

I am an expressive communicator, eloquent and having great command in English, thus able to efficiently interact with varied population at different levels and always maintain admirable relations.

Skills and competencies

Skills/Attributes

High levels of creativity and resourcefulness, combined with strong planning and organizational skills.

Keen learner and ready to take up more responsibilities

The ability to relate effectively to people of diverse cultural backgrounds

Versed with written and verbal communication skills, with the ability to convey subject material in an accessible and compelling manner.

Strong leadership qualities and the ability to manage challenging behavior calmly and effectively.

The ability to establish positive relationships with my clients both internal and external.

A very fast learner

Interests and activities

Theatre, Traveling, sports, reading.

Professional and Academic Qualifications

YEAR

INSTITUTION

MERIT ATTAINED

2009 to 2013

PWANI UNIVERSITY

B.Commerce (finance and accounting)Degree

2004-2007

TOWN SECONDARY SCHOOL

KCSE Certificate

1996-2003

MALINDI CENTRAL PRIMARY SCHOOL

KCPE certificate

Professional Experience

Feb 2017 - To Date Safaricom ltd

Customer Experience Executive

Customer retention and growth through:

Resolution of customer’s queries and or issues

Customer dissemination

Sale of safaricom products

growth through sale of:

Personal solutions

I.Best possible tariffs for individuals as per their usage

II.Airtimes

III.Phones and accessories

Corporate solutions

I.Disounted products for employees

II.Corporate tariffs to match their needs

Aug 2016 – Jan 2017 Commercial Bank of Africa ltd

Personal Banker

Customer retention and growth through upselling, cross selling.

retaining of customers through the portfolio system

June 2015-July 2016 National Bank Of Kenya

Direct Sales Representative

Sale of banks products i.e loans and accounts

Team leader for Islamic banking products for the branch

Achievements

Achieved an award for 2nd runner’s up champion in NPS at hongera awards, despite being my first year at Safaricom

Excellent customer service skills in all the previous as well as current companies I have worked for, with attestations from colleagues and customers alike

Made team leader at CBA and NBK where I spearheaded training my other colleagues as well as the branch(es) at large, on certain products and services

Meeting my targets for the year in all the companies I have worked with.

Personal Information

Date of Birth December 19th1989

Marital status married

Nationality Kenyan

Languages English (Excellent); Kiswahili (Excellent)

Referees

1. Ekea Ida Etyang

Relationship Manager

Commercial Bank of Africa Ltd

Tel +254***-***-***

****.******@*********.***

2. Asha Ali Mwite

Branch Operations Manager

National Bank of Kenya Ltd

P.O. Box 13444– 80118

Mombasa

Tel +254***-***-***

******@************.**.**

3. Dr. David Ngogoyo

Resident Doctor

David Kariuki Medical Centre

PO BOX 563-80200

Malindi

Tel +254***-***-***

************@*****.***

Contact this candidate