Full name: Hossam Eldin Mohamed youssef

Address: ** ***** ******** **, **********, Egypt

Phone number:010******** - 035060220

Email address:adiqxi@r.postjobfree.com

Personal statement

A highly motivated and reliable call centre operative with Three years’ experience in a variety of customer service departments. Focused on providing a first class customer experience and resolving any queries, complications or issues that may arise. An excellent communicator with confident telephone manner and a natural affiliation to customer needs. An enthusiastic approach combined with a genuine warmth and dedication to customer satisfaction inspires confidence in the customer and among colleagues. Core skills

• Strong organisational, administrative and inter-personal skills

• Workload and time management

• Excellent telephone manner

• Dedicated, driven and proactive

• Confident communicator

• Supportive of junior staff members

• Able to remain calm in challenging situations

• Broad knowledge of computer operating systems and proficient keyboard skills Employment History

International Customer Service Advisor – Vodafone, United Kingdom

(September 2015 – October 2016)

Part of a busy and efficient call centre team providing frontline support for valued customers.

Duties

Receiving and dealing with all initial customer communications

Providing accurate information and advice

Guiding all customer issues to a satisfactory conclusion

Following up on ongoing customer cases and communicating progress to management and customer

Creating and maintain customer call logs

Call Centre agent – RTA, Dubai

(December 2016 – march 2016)

Duties

Booking taxi for customers

Maintaining AHT.

Getting familiar with areas in Dubai.

International Customer Service Advisor – Vodafone, United Kingdom

(August 2017 – Now)

Part of a busy and efficient call centre team providing frontline support for valued customers.

Duties

Receiving and dealing with all initial customer communications

Providing accurate information and advice

Guiding all customer issues to a satisfactory conclusion

Following up on ongoing customer cases and communicating progress to management and customer

Creating and maintain customer call logs

Spoke of AHT, NPS and CPC.

Operation Associate – Careem Egypt

(Jun 2018 –15th

Jul 2018)

Associating the supply Associates to perform the operation at el sahel Duties

Supervising Captains to perform quality rides for customers.

Maintaining excel sheets regarding records of rides and captains earnings.

Supervising the Accommodation for captains and making sure that accommodations fit captains needs.

Reporting to project planners and solving operation issues on daily basis. Supply Associate – Careem Egypt

(15th

jul 2018 –2/5/2020)

Passionate commitment to improving the lives of people, an insane focus on excellence and customer service, and a strong alignment with our core values: being bold, focused, agile and collaborative.

Duties

• Get hands-on in a complex operational environment

• Manage multiple tasks and work to tight deadlines

• Confident, outgoing, and with a predisposition to teach others

• Technical proficiency, literacy skills, and a competent computer user

• Effectively troubleshoot problems and work collaboratively within a team environment

• Technical proficiency, literacy skills, and a competent computer user

• Experience working within the technology industry/start-up environment

• Educated to BS/MS level (or equivalent) within a subject relevant to the position Education

Arab Academy for science, technology and maritime transport

(2007 – 2014)

second officer – Navigation Department

British Language School

(2004 – 2007)

American Division – SAT

References

Available upon request.

Contact this candidate