Office Assistant Customer Service
Resume:
Joyce D. Winston
Cornelia, GA. **531
*********@*****.***
OBJECTIVE:
To obtain a Clerical, Receptionist, Customer Service or Accounting Clerk position with a growing company.
SKILLS: Microsoft Office, Servtracker (People Serving People), SAMS, Sage MAS 200 Accounts Receivables, Reynolds Accounts Payable System, Pro-Care, various Accounting Software, 10 Key proficient, Customer Service, Collections, Telephone etiquette.
WORK EXPERIENCE:
Legacy Link 09/18 – 09/19
Receptionist/Office Assistant
●Answer, screen and forward all incoming calls.
●Return all client calls regarding assistance.
●Process all Client Crisis Assessments.
●Miscellaneous clerical duties as assigned.
Office Team/Sylvania Community Services 4/2018 – 6/2018
Office Assistant/Data Entry – Short Term Seasonal
●Enter info into Pro Care database, print reports as needed.
●Track info in database.
●Assist executive director with word processing, mailings, and other clerical.
●Miscellaneous duties as assigned.
Office Team/Sylvania Community Services 4/2017 – 9/2017
Office Assistant – Short Term Seasonal
●Data entry
●Processed, Copied and scanned student registration forms.
●Created and Printed Reports for Faculty.
Enrichment Opportunities Institute of Training 01/2017 – 03/ 2017
Office Assistant/Intern
●Provides clerical support to office personnel and Training director.
●Assist with coordination and orientation of classes for new students.
●Act as Teacher Assistant during training to provide classroom support.
Joyce’s Custom Catering 06/2014 – 12/2016
Owner/Operator
●Executed daily operations of a Catering business
●Wrote, designed and produced Menu’s.
●Trained and managed Caterer helpers with duties pertaining to each job.
Interfaith Older Adult Programs 06/2012 – 05/2014
Office Assistant
●Receptionist duties/Office Assistant duties.
●Read source documents such client files and entered data in specific data fields in Database.
●Executed daily clerical operations of Family Caregiver Support Network Office.
●Compiled & printed data for End of Month Reports to Excel Spreadsheets for Director of FCSN.
Joyce Winston 2
Art Glass House – Georgia 07/2007 – 9/2011
Customer Service Rep/Accounts Receivable Clerk
●Processed and invoiced in-store, telephone, emails & Internet Sales Orders.
●Posted payments to MAS 200 Accounts Receipt system and generated reports.
●Prepared daily bank deposits.
●Set up new accounts.
●Resolved customer complaints or and billing questions.
●Performed duties such as exchanging merchandise, refunding money.
●Processed Return Authorizations and bill adjustments.
●Processed Bill of Ladings.
●Scheduled pick up for LTL Truck orders and UPS and FED EX Shipments.
EDUCATION
Enrichment Opportunities Institute of Training 01/2017
Webster Junior College Associate Degree Accounting 01/1991
J. Winston
References
Ms. Juanita Weiss
Director
Stephens Toccoa Literacy Council
158 S Broad St
Toccoa, GA 30577
********@*******.***
Kathy Czarnecki
Senior Resource Specialist
Family Caregiver Support Network
600 W Virginia Street
Milwaukee, WI 53204
414-***-**** Ext:1942
Ms. Lesa Barrett
Community Resource Coordinator
Ninth District Opportunity
1030 N Main Street
Cornelia, GA 30531
Ms. Gina T. Santiago
Technology Program Coordinator
Enrichment Opportunities Institute of Training
6001 W Capitol Drive
Milwaukee, WI 53216
414-***-**** Ext. 112
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