Salesforce Sales

Rajarshi Tripathi

**** ********* **** *****, *******, CA 510-***-**** adiqwf@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Uber - San Francisco, CA UberEats Admin June 2019 – Present

● Troubleshoot issues/bugs cross sales stack(salesforce, genesis, newvoicemedia etc)

● Worked worldwide with 5k+ users to solve requests via Jira

● Owned and managed newvoicemedia across 3k users worldwide

● Assisted in transition to Genesis with testing and support

● Worked closely with salesforce design team to offer alternatives AppDirect - San Francisco, CA Sales System Admin May 2018 – Jun 2019

● Helped design and standardize stage duration reports and metrics.

● Reduced SDR prospecting efforts by 66%.

● Lead DiscoverOrg implementation for 40k accounts towards data cleanup overhaul.

● Documented various integrated systems/processes and steamline along the way.

● Automated territories after standardizing addresses.

● Co-Lead SpringCm Implementation.

● Lead Outreach implementation away from Yesware.

● Made quarterly dashboard/report updates in Salesforce and Clari.

● Closed >75% tickets across all systems.

● Updated flows, process builder, workflows to create new processes and increase efficiency.

● Co-Lead project to design and implement how revenue is captured and measured.

● Integrated to varying degrees: DiscoverOrg, SpringCM, Engagio, Outreach, and Showpad. Customer Lobby - Berkeley, CA Salesforce Administrator Oct. 2017 – Mar 2018 First Salesforce Admin to drive meaningful improvements to challenging instance

● Regularly performed database de-duping and cleanup procedures, including data migrations and/or mass data uploads via wizard & cloudingo

● Worked with internal stakeholders to identify, represent, and communicate key business metrics through the development and management of dashboards and reports

● Performed ongoing system administration, including user role maintenance, security settings, profiles, workflow rules, and data integrity

● Provided technical insight and expertise on integrations with Salesforce, both for existing third-party applications and any potential applications being evaluated

● Developed/managed forms, templates, custom objects, object relationships, fields, and layouts in Salesforce

● Implemented Service cloud via lightning from legacy system. Salesforce - San Francisco, CA Business/Data Analyst Aug. 2016 – July 2017 Managed key aspects of Marketing cloud (ExactTarget) migration.

● Help complete project ahead of schedule by weeks.

● Reviewed and processed Reduction orders with attention to detail via DataLoader on a schedule.

● Working directly with stakeholders and business users in a cross functional team environment.

● Analyzed and improved existing processes and independently created new business processes

● Managed reports, dashboards, and process to continuously monitor data quality and integrity.

● Utilized accounts, contracts, and reports to troubleshoot and diagnose issues.

● Participated with business analysis and requirements gathering for Org62

● Maintained data with daily migrations and necessary data clean up. Kloves Inc - Santa Clara, CA Marketing Analyst Apr. – Jul. 2016 Forging a new path for this first ever role

● Created process documentation and business analysis for Marketing, Sales, and Support team

● Working directly with stakeholders and business users in a cross functional team environment.

● Developed and executed strategies to seek and establish new ServiceNow customers

● Independently analyzed and improved existing processes to create new business processes and solutions for marketing team to reach and generate new leads weekly via Salesforce

● Assisted Marketing team organize new product campaigns

● Managed mass data migrations to create effective campaigns via Sales Cloud. Google - Mountain View, CA Google Apps Business Solution Consultant Nov. 2014 - Jan. 2016 Used Salesforce daily to manage and consult key businesses stakeholders to assess enterprise platforms and successfully migrate to Google Apps for Work, through a seamless client experience to up sell and drive revenue.

Significant Sales Accomplishments:

● Spoke with hundreds of small businesses over the course of 2015 & closed hundreds of new logos

Projects:

● Google for Work Technical Team - Selected to provide highly technical experience on new CRM platform

Awards:

● Customer Satisfaction Platinum Club - average of 100% customer satisfaction in Q1 2015

● Google Apps Sales Certification - demonstrated extensive knowledge in Google Apps for Work

● Delivered 100% of quota in Q1 2015. One of the 5 to do so Solar Electric Power Association - Washington DC Research Intern Jan - Mar. 2013 Assisted research team to more effectively collect and analyze data for company’s core product

● Collected and compiled data for documentation pertinent to developing over 100+ entries in new database.

● Combed through dozens of industry newsletters daily for relevant database update.

● Coauthored SEPA official industry newsletter with researched articles.

● Contacted clients on behalf of managers to discuss yearly statistics for database. Morgan Stanley Smith Barney - SF, CA Market Research Intern May 2012 - Aug. 2012 Added deep value by sharing ideas and data for evolving portfolio

● Assisted Senior Vice President-Investment/Senior Portfolio Manager in adding value to portfolio with a 5% stake.

● Provided research towards assessing strategic developments of 20 portfolio stocks.

● Learned and implemented knowledge of how to analyze(fundamental & technical) stocks, bonds, and options.

● Gave presentation to office Managers on potential portfolio of 10 stocks for upcoming year.

● Organized and processed office documents for greater efficiency in management. SKILLS - Large volume data analysis - Client Development and Management

- Microsoft Office Suite - Advanced Hindi Proficiency

- Google Apps for Work Certification

- Salesforce.com Certified Administrator (License 16900165)

- Salesforce.com Certified Advanced Administrator (License 17370489)

- Salesforce.com Certified Developer 1 (License 17321257) EDUCATION UC Davis, Davis, California - B.S. Economics, Sep 2012 - June 2014 UCDC, Washington DC Jan. 2013 - March 2013

VISA Status: Permanent US Resident(Green Card).

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