AUDREY COLLINS

DNP, MBA, FNP-BC, CPHQ

Highland Village, TX. 75077 • 773-***-****• adiqvw@r.postjobfree.com

Family Nurse Practitioner

Clinic Services Operations People Leader Quality

Highly accomplished clinic operations director and service-driven nurse practitioner leader with 10+ years of extensive experience in leadership, employee and patient engagement, education and high quality patient care, combining strategy and operational leadership. Proven ability to build and run successful and efficient care programs working cohesively with teams from a variety of departments. Exceptional organizational and communication skills. Valued mentor and educator with demonstrated commitment to elevating others to achieve their professional goals.

Professional Experience:

WALMART, HEALTH AND WELLNESS DIVISION 2015-2020

Clinical Director, Walmart Care Clinics

•Clinical operational leadership for Walmart Care Clinics.

•Work with and within matrixes.

•Successfully transition teams to ways of working within and externally.

•Responsible for developing and execution of clinical quality and operational leadership for Walmart Care

Clinics.

•Responsible for development and execution of policies and procedures in a primary care setting.

•Cultivates the highest standard of care practices.

•Responsible for hiring, training and continued clinical education of FNP colleagues.

•Responsible for clinical reviews and clinical support to maintain highest quality care and metrics.

•Supporting continued growth and deployment of Care Clinic model in alignment with strategic growth plan.

•Execution of recruitment strategy in teamwork with senior recruitment to support growth plan.

•Collaborates with operations and quality to develop and support efficient and effective care that is patient focused.

•Responsible for budget management, P and L and development and deployment of clinic action plans for growth.

TAKE CARE HEALTH SERVICES/WALGREENS 2008–2015

Area Director Clinic Operations –

Served as a market expert for strategic planning and expansion of clinics and setting operational policies and procedures. Oversaw all clinical and operational procedures, including direct patient services, quality control/assurance, and strict compliance with OSHA and CLIA requirements. Served as patient advocate for market, responding efficiently to all concerns and complaints. Evaluated performance of all providers in market on annual basis. Successfully established Chicago market, writing policies and procedures, clinical treatment guidelines, hiring and training clinical staff, and executing effective grassroots marketing initiatives resulting in increased clinical demand.

•Part of leadership team that laid the groundwork for national scalable model of retail healthcare delivery.

•Successfully established Chicago market, writing policies and procedures, clinical treatment guidelines, hiring and training clinical staff, and executing effective grassroots marketing initiatives resulting in increased clinical demand.

•Developed, trained and educated other nurse practitioners in leadership

•Participated in training /development and clinical education for colleagues including orientation and competencies.

•Served as preceptor and provided valued opportunities for professional development and advancement of clinical skills for staff and students for both local universities and colleges.

•Entrusted with management annual budget and ensured EBIT goals consistently met.

•Consistently exceeded HEDIS national and company quality benchmarks.

•Consistently achieved patient satisfaction scores in the top 5% of Gallup’s Healthcare Data Base.

•Provided AAAHC regulatory accreditation for many clinics within the United States

Family Nurse Practitioner 2006-2008

•Provided highest quality services including diagnosis of acute and chronic illnesses, education, lab interpretation, pharmaceutical needs and patient referrals.

•Responsible for all clinical aspects of patients care and follow up including assessment, diagnosis, treatment and management of acute and chronic illness in the pediatric population.

•Provided independent on call medical services during evening and weekend coverage for the physician group.

AMBULATORY COMMUNITY HEALTH NETWORK (ACHN) OF COOK COUNTY

Director- The Lifestyle Center (TLC) and Family Nurse Practitioner 2004-2007

•Provider in SBHC, Family Practice, General Practice, Gyne, and Pediatrics Dept.

•Specialty with patients population with Diabetes, Renal Disease, HTN

•Implemented TLC, served all clinic depts re: education on “back to basics” re: diet and exercise

•Provided highest quality services including diagnosis of acute and chronic illnesses, education, lab interpretation, pharmaceutical needs and patient referrals

•Responsible for all clinical aspects of patients care and follow up including assessment, diagnosis, treatment and management of acute and chronic illness in the pediatric population.

•Provided independent on call medical services during evening and weekend coverage for the physician group.

ADVOCATE HEALTH CARE 2000-2004

Family Nurse Practitioner -Internal Medicine

•Initiated Group Diabetes Classes for Internal Medicine patients, HTN, Diabetic Nephropathy, Diabetic Kidney Disease

•Provided highest quality services including diagnosis of acute and chronic illnesses, education, lab interpretation, pharmaceutical needs and patient referrals.

•Responsible for all clinical aspects of patients care and follow up including assessment, diagnosis, treatment and management of acute and chronic illness in the pediatric population.

•Provided independent on call medical services during evening and weekend coverage for the physician group.

Prior RN experience in med-surg, ICU, home health, and extended care settings.

RUSH PULMONARY GROUP-CONSULT 1998-2000

Rounded at community hospitals, providing treatment and long-term recommendations for quality of life. Patient population consisted of ventilator-dependent and dialysis-dependent patients.

Teaching Experience:

Served as Adjunct Faculty member for Chamberlain University, Rush University and University of Texas Arlington.

CHAMBERLAIN UNIVERSITY

Visiting Professor, Family Nurse Practitioner Program

2014- Present

UNIVERSITY of TEXAS ARLINGTON (UTA)

2018-Present

Clinical Faculty

Education and Certifications:

Doctorate of Nursing (DNP), Family Nurse Practitioner Rush University, Chicago, IL

Bachelor of Science,Nursing (BSN): Marquette University, WI

Masters of Business Healthcare Administration: (MBA) California Coast University, CA Magna Cum Laude

Certified Professional for Healthcare Quality (CPHQ)

State of IL and TX

Registered Nurse (RN) and Advanced Practice Nurse (APN)

American Nurses Credentialing Center (ANCC) FNP Certification

Organizations and Committees:

AANP-member

Lab Director, Walmart Care Clinic

Quality Improvement, Healthcare Clinic, Committee Member

Operations Council, Take Care Health, Chair

EMR Council, Take Care Health, Committee Member

References available upon request.

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