Kelly Smith

910-***-****

adiqud@r.postjobfree.com

www.linkedin.com/in/smithmkelly

Education:

Wake Technical Community College, Raleigh, North Carolina

Associate of Applied Science, Medical Office Administration, May 2017

Certificate, Office Specialist, December 2016

Computer Skills:

Microsoft Word, Excel, and Powerpoint; Typing: 55 WPM

Quick Books Software Experience

Medical Office Administration Experience:

Office Assistant, Accounting Department, August 2015-December 2015

Wake Technical Community College, Raleigh, North Carolina

●Technically adept with knowledge of MS Office Suite and creating documents.

●Experience creating Excel databases such as proofreading and editing accounting brochures.

Customer Service Experience

Sales Associate, February 2016-April 2017

Designer Shoe Warehouse-Holly Springs, North Carolina

●Used a consultative approach to identify customer requirements and aided in their shopping experience.

●Processed cash and credit card transactions.

●Signed up customers for promotional offers by using persuasive sales tactics.

Millennia Patient Services-Raleigh, North Carolina

Receptionist, August 2016-June 2017

●Handled over 100+ pieces of inbound mail.

●Handled public related inquiries situations which include customer requests, special needs, and complaints.

Call Center Agent, June 2017-October 2019

●Increased customer loyalty by following up with customer inquiries.

●Handle 40+ calls daily.

●Worked with providers and patients who have questions regarding billing.

Credentialing Specialist, October 2019-May 2020

Lane and Associates Family Dentistry, Garner, North Carolina

Mailed out new credentialing applications to all new hire doctors.

Followed up with new doctors regarding their applications.

Checked status of new doctor’s license on the NC dental board website.

Completed recredentialing applications of existing doctors.

Submitted updated DEA’s to insurance company once Doctor’s DEA has expired.

Submitted updated malpractice insurance policies to each insurance once a doctor’s policy has expired.

Printed all doctor renewals/order licenses from dental board and mail to each office.

Reported credentialing progress weekly to Corporate staff.

Communicated with offices to resolve any network issues.

Seasonal Customer Experience Advocate, August 2020-September 2020

Chegg, Portland, Oregon

Promoted the culture, values, and mission of Chegg and act as a student advocate.

Collaborated with students by email and phone to make every user successful.

Successfully resolved complex students' needs through the use of multiple support channels. (primarily phone and chat, and occasionally email).

Collaborated cross-functionally to identify product insights, bug reporting, and ticket trends to share with the product and engineering teams to improve the student experience.

Worked closely with the entire Student Advocacy Team to report user feedback and issues as they arise.

Monitored site to ensure all users are adhering to terms of use.

Worked on projects to enhance team operations and improve productivity when an opportunity arises.

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