Customer Assistant

Jose A. Colmenares Dallas, TX ***** adiqtf@r.postjobfree.com 214-***-**** LinkedIn

Professional Experience

SiteMinder

Specialist Services Consultant Aug 2019 – Mar 2020

Coordinate with clients to design project scope and objectives to ensure the achievement of software implementation within the required timeframe while monitoring completion of all projects. Own the customer relationship from onboarding, training, user-adoption to ongoing success.

•Work with Engineering, Sales, Client Success, Analysts, and Marketing teams as needed to resolve technical escalations.

•Develop and maintain long-term business relationships by serving as an internal advocate and client liaison.

•Understand and translate customer business goals and deliverables into successful software configuration.

•Working with product management to surface customer requests and help translate customer feedback into product requirements

Service Desk Specialist Oct 2018 – Aug 2019

Provide technical support for all SiteMinder products and services to internal and external customers, with a primary focus on bilingual customers in LATAM, EMEA and AMER. Develop strong customer relationships by providing exceptional technical support while maintaining strict SLA’s.

•Identify the support and configuration requirements, set the customer expectation and deliver a resolution in a timely manner

•Ensure all cases are resolved or escalated to the appropriate party in accordance with company service level agreements (SLAs) and individual KPIs, prioritizing caseload

•Ensure proper case documentation is logged accurately in SiteMinder's CRM (Salesforce)

Little Elm Park and Recreation

Fitness Assistant Coordinator Jul 2017 – May 2018

Assisted the Director of Fitness in office and center administration including providing personalized private and semi-private training to members specific to their needs and capabilities.

•Assisted with day to day operations of the fitness center, and equipment

•Provided membership information and increased revenue by enrolling new members.

•Oversaw and help direct recreational sporting events

FC Dallas

Internship – Ground Operations Aug 2016 – Jul 2017

Internship that provided hands-on experience with my BS in Sports Management.

•Performed tasks involved in field preparation for FC Dallas and Toyota Stadium events.

•Assisted with placement of partnership advertisements before, during and after the events.

Ed’s Lawn Equipment

Part’s Department Assistant Manager Jul 2015 – Aug 2017

Handle Inbound/Outbound calls as well as emails from clients and local companies. Increased overall sales by assisting and promoting Spanish speaking customers. Provide accurate inventory of all parts and equipment throughout the year.

Education & Certification

University of North Texas BS - Sports Management

Skills

•Bilingual (Eng Spa)

•Technical Support

•SaaS

•Salesforce (CRM)

•JIRA

•Microsoft Office Suite

•Account Management

•B2B

•Global Distribution Systems

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