Cynthia Valencia

North Las Vegas, NV *****

adiqs1@r.postjobfree.com

408-***-****

Objective: Currently, I am seeking to obtain an administrative or service and/or sales position at an organization to continue develop and utilize my banking/financial knowledge, management skills and experience that I acquired for mutual growth and benefit that will transition into a Management position.

My greatest acquired strengths are customer service, instructional training and problem solving. Additionally, I am a responsible person with excellent verbal and written communication skills which makes me a highly motivated in pursuing an opportunity to expend my skills and knowledge. Lastly, I am also knowledgeable of Microsoft Word, Microsoft Works and Microsoft Office, Excel, PowerPoint plus 10-key by sight, data entry and mediation training.

Summary of Qualifications

Professional background with extensive management, communication, leadership, administrative and customer service skills.

Competent in: entry-level Human Resources skills, Recruiting, Interviewing, Hiring, Disciplinary including terminations, Proprietary and Confidential materials handle with discretion and diligence. Personnel Training, Administrative Support, Time Management, Mediation, Oral and Written Communication, General Accounting, Shipping and Receiving and Ten-Key by touch.

Professional/Public Relations Skills: project positive and professional company image; establish immediate rapport; customer services; problem solving and conflict resolution; and known to be a team player.

Organizational Skills: able to prioritize, attention to detail, coordinate projects and delegate responsibilities in timely and efficient manner.

Intermediate in: Macintosh, PC and compatible hardware, software: MS Office, Word, Excel, PowerPoint, Outlook and self-starter for learning new software (ex. Databases) and updating MS Office skills.

Education

De Anza College; Cupertino, CA- Taking courses in Business Management and Administration 2013-2015

San Jose State University; San Jose, CA- B.S. Degree in Communication Studies Minor in Business 2006

De Anza College; Cupertino, CA- A.A. in Literature and Fine Art, Major in Speech Studies 2004

Granada High School; Livermore, CA- Diploma 2002

Work Experience

InTouch Credit Union

7676 W Lake Mead Blvd Las Vegas, NV 89128

Personal Financial Assistant II w/ NMLS 1779550 (August 2018- October 2020)

o Greet and welcome members and visitors to the Credit Union in a prompt and professional manner

o Identify and recommend products and services based on the member’s financial needs upon review of their account or through determining needs based on asking open ended questions.

o Contact prospective members, businesses, community groups and Select Employer Groups (SEGs) to present information on available products and services.

o Attend various community organization meetings to develop new business and create awareness of the credit union.

o Identify cross-sell opportunities to enhance relationship building with member and provide enhanced services to members by maintaining expert level of knowledge of Credit Union features and benefits, lending guidelines, products and services.

o Meet or exceed sales and service goals.

o Guide members to promote usage of Interactive Teller Machine (ITM) and occasionally assist our Member Care- Call Center.

Tradesmen International

6280 S Valley View Blvd Suite 308 Las Vegas, NV 89118 866-***-****

Project Coordinator (January 2018 – August 2018)

o Managing and fulfilling job orders

o Utilizing Applicant Tracking Software (ATS) to support recruitment and database maintenance

o Screening applications/resumes and setting up interviews

o Supporting the recruitment and hiring process by scheduling then conducting Interviews and orientation sessions

o Reference checks and supporting the employee onboarding process.

o Maintaining solid working relationships with all our skilled craftsmen employees, sales representatives and our contractor clients

o All functions associated with weekly field employee payroll, all banking, accounts payable and accounts receivable functions

o Purchasing and maintaining inventory for all office supplies and promotional materials

o Supports the safety department by contacting employees regarding OSHA-10 training

o Answering incoming calls and greeting all visitors, plus other duties as assigned by my General Manager.

Manpower Inc.

2535 West Cheyenne Ave Suite 100 Las Vegas, NV 89032 702-***-****

Assistant Recruiter (May 2016- January 2018)

o Assisting and supporting the hiring team based on daily needs (such as conducting orientations and providing assignment details)

o Working with team leadership to assist in recruitment needs

o Researching recruitment tools and locating potential candidates

o Review applications and resumes, plus monitor payroll activities

o Conduct background check, drug screens, I-9 processing, etc.

o Utilize programs examples include Tempworks, Outlook, Excel and onboarding applications ie: Beeline

o Strong administrative skills, recruiting knowledge and excellent communication skills.

Bank of America

920 Martin Luther King Blvd, Las Vegas, NV 89106 702-***-****

Relationship Banker (March 2014-May 2016)

o Greeting, servicing and selling to customers in the lobby and/or performing teller transactions.

o Have a dual functionality- Banker or Teller depending upon the banking center's specific needs

o Establishing, retaining and deepening relationships with customers to achieve team sales goals and provide quality customer service by resolving complex service issues, referring to appropriate associates to guarantee customer satisfaction and retention, and providing proactive sales activities of basic products while referring more complex requests to an associate with more in-depth expertise

o As a lobby leader- schedule appointments for clients/ potential account holders and use customer migration by giving clients the opportunity to take advantage of our online and mobile banking services instead of waiting for a teller or personal banker for assistance

o As a teller, I processed transactions accurately & efficiently to build customer confidence & trust

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