BIANCA KELLY

Phone: 714-***-**** Email: adiqr4@r.postjobfree.com

AREAS OF STRENGTH

Team Building Typing Speed 60 WPM Time Management

Project/Case Management Effectiveness Measurement Multi- tasking

Records Management Database Management Strong Administrative Skills

PROFESSIONAL EXPERIENCE

JAMS, Inc., Irvine, CA December 2017 to Present

Case Coordinator

Coordinate conference calls, hearings, pre-hearing prep, and various other scheduling duties for panelists

Communicate and work with Case Manager’s to discuss case issues

Serves as a Case Manager apprentice, when coverage is needed

Collaborates with other business units, management, and panelist to resolve any potential issues regarding the case

Provides client support before, during, and after a case is heard

Manage the calendars of multiple neutrals; making necessary adjustments as needed The Moore Law Group, Santa Ana, CA August- 2016 to Dec. 2017 Audit & Compliance Specialist

● Organize data to respond to audit requests from the firm and its clients

● Responsible for auditing accounting, collection, and litigation process flows

● Run various reports; weekly/monthly through management systems to streamline the firm's process flows

● Monitor various calls in and out of the firm when necessary to respond to audit requests

● Assists the compliance manager with policy and procedure updates and necessary changes

● Acts as a liaison between staff and the firm's clients to research and resolve disputes, and other miscellaneous investigations

BMC Group, Los Angeles, CA December 2015- July 2016 Global Service Analyst

● Manage and execute day to day operations of multiple internal operating systems

● Monitored the incoming ticketing systems and phone line systems

● Served as a lead contact and an assistant project manager for Smart Room end users

● Schedule site walk throughs and troubleshoot system functionality errors

● Compile weekly reports for management on internal database tasks Wells Fargo Bank, Los Angeles, CA August 2010- November 2016 Legal Process Specialist

● Provides administrative support to attorney and paralegals

● Works with Wells Fargo Legal Department personnel and outside defense counsel processing documents related to consumer mortgage litigation lawsuits

● Manage incoming lawsuit mailboxes for mortgage & automobile cases

● Identify all accounts related to the lawsuit (Provide additional information of other accounts found)

● Conducts extensive computer processing tasks; places legal holds on loans involved in lawsuits

● Maintain case information, related docs pertaining to cases, emails and other necessary information

● Order loan files and send files to outside counsel and/or in house personnel

● Works with outside counsel and in-house counsel on case preparation

● Open and close cases on computer systems and files; creates and completes checklists for all new cases

Prudential, Irvine, CA January 2008-January. 2009

Operations & Controls Specialist / Staffing Specialist

● Ensures management and insurance reps. are in compliance with all rules and regulations within FINRA and company guidelines concerning license

● Maintain and archive company personnel and management files

● Schedule interviews for potential new hires, post jobs, pre-screen interviews, recruiting duties, and new hire set up/training

● Processes internal documents; enter data in company files, maintain record data bases

● Provides support to insurance agents regarding commission issues, loan files, and other new business case flow support as needed

● Researches and account resolution; (insurance checks, loan files, other correspondence email, faxes etc.)

● Acts as a liaison between the agents, underwriters, and third party vendors

● Processes incoming office mail; maintain all office supply and maintenance up-keep EDUCATION

Master of Arts Degree, Public Administration (2021 Expected) University of Phoenix, Costa Mesa, CA

Bachelor of Science, Business Management (Degree obtained in 2013)

Contact this candidate