Mark C. Koch

P: 203-***-**** E: adiqqp@r.postjobfree.com LI: linkedin.com/in/markckoch

SUMMARY

Accomplished, high-performing, intuitive leader, with extensive experience steering and directing all aspects of distribution, logistics, administration sales, customer service, public relations, and sales.

Proven track record guiding cross-functional teams, inspiring high productivity levels and effective collaboration across departments to achieve organizational objectives. Proficient in delivering comprehensive analyses and reports to facilitate improvements. Exemplary vision, communication

and critical thinking abilities to deliver operational excellence.

SKILLS & EXPERTISE

Planning Resource Allocation/Optimization Process Improvement Change Management

Relationship Management Staff Development Coaching/Mentoring

E X P E R I E N C E

United States Census 2020 Asheville, NC

Office Operations Supervisor 1/2020 – 9/2020 Oversight for office functions and the day-to-day activities required to support a Census Field Operation team of 100+. Supervision of clerks, administration of office operations, development of work schedules, assignment preparation and tracking, conduct quality checks, data entry, and shipment activities.

Prepare, review, and analyze staffing and payroll reports and assure the administrative operations are conducted within prescribed time schedules.

Ensured minimal waste of excess supplies and equipment.

Oversee planning, execution, and development of new hires into the 2020 Census.

Observe & analyze office efficacy while reporting results and new trends

Assigned work to subordinates based on priorities, the difficulty and requirements of assignments, and the capabilities of employees

Monitor and address performance standards and evaluate work performance of staff.

Monitors progress of recruiting, testing, and hiring of staff to ensure enough staff is available for the various field and office operations.

Conducts individual and group training sessions for personnel using manuals and other Census Bureau-provided materials.

Train and supervise groups of census employees in administrative functions.

Apply EEO principles in hiring practices, training, and employee development. Periodical review the status of the EEO program in assigned areas and take steps to improve the program.

Ensures the security and confidentiality of all U.S. Title 13 materials.

adiqqp@r.postjobfree.com

Gannett Publishing Services Asheville, NC 2016 – 2019

Asheville Citizen Times

Distribution Director

Executive director for 18 counties in Western North Carolina, management for 12 newspaper publications and over 20 magazines, including the Asheville Citizen Times, USA Today, WSJ, and others. Managed warehouse operations, transportation, personnel, payroll, supply and other administrative activities.

Direct supervision for a staff of 11 employees and 150 independent contractors with an operating budget in excess of $20MM.

Assigned work, monitored results, and provided feedback for field managers, office supervision, and warehouse team.

Improved efficiencies, better accountability, and significant cost savings by realigning the entire distribution system, moving from individual contractors to large agents.

Reviewed staffing actions improving delivery services through additional training and prompt resolution of personnel issues through advice and guidance.

Produced reports, audits, and results on time, daily, monthly, and annually, resulting in operational excellence.

Led a partnership with Hendersonville Times News restructuring the distribution strategies of both publications to reverse losing operations into profit centers for both companies.

Member of the Citizen Times Operating Committee.

Gannett Publishing Services Jackson, MS 2014 – 2016

The Clarion Ledger and Hattiesburg American

Distribution Director

Executive director for the State of Mississippi, management for two properties; The Clarion Ledger, The Hattiesburg American and multiple publications including USA Today, WSJ, NYT, Barrons, Bloomberg magazine, and 8 other publications.

Managed all personnel functions, payroll, hiring, recruiting, and performance reviews. Oversaw all transportation functions from the press to the final delivery of the newspaper to the readers doorstep. Monitored and produced reports, analysis, and corporate recommendations, on time, to improve efficiencies and profitability. Member of the Operating Committee.

Direct supervision for a staff of 33 employees and 200 independent contractors, with oversight for all personnel actions and contractual agreements.

Managed an operating budget in excess of $25MM. Analyzed costs reducing the 2018 budget by over $1 million.

Realigned the entire distribution system for the state, moving from large agents to individual contractors resulting in improved efficiencies, better accountability, and significant cost savings.

Maintained superior public relations by reducing complaints from one of Gannett's weakest service areas to one of the top 3 best in the nation.

Improved customer service and public relations increasing our customer base by over 1300 subscribers.

Member of the Clarion Ledger Operating Committee.

adiqqp@r.postjobfree.com

The Hour Publishing Company Norwalk, CT 2005 – 2014

PRIVATELY HELD

Vice President of Circulation and Operations

Executive director for distribution; marketing; accounting; budget; audits; ABC; home delivery; subscription sales; retail sales; and customer service for a daily paper, two weekly publications, a TMC product and three websites.

Outperformed every audited newspaper in CT numerous times in a highly competitive market.

Provided world class Customer Service levels of less than 1 complaint per thousand transactions.

Key manager in the realignment of company; played a lead role in the outsourcing of printing, post press, and distribution operations.

As Chair of the Audience Development committee, managed multiple websites, hired web master, results included growing monthly page views from 200K to 1.9MM.

As Chair of the Events Marketing committee, launched the inaugural program in 2012 with successful and profitable outcomes in the first year.

Component One LLC Pittsburgh, PA 2003 – 2005

PRIVATELY HELD

Sales Director

Created and managed a new sales division to sustain our software publishing business.

Redefined the business model to offer subscription based software development programs.

Built partnerships with Microsoft and other major software producers and resellers worldwide.

The new subscription model improved revenue by 900% in the first year to $3,000,000+!

Managed a worldwide distribution network with resellers in over 80 locations on 6 continents.

ADDITIONAL EXPERIENCE

Progress-Index TIMES-SHAMROCK, Distribution Director (Petersburg, VA)

Independent Media Consultant (Pittsburgh, PA)

Stars and Stripes Omnimedia Director of Circulation (Pittsburgh, PA)

The Daily Press, TRIBUNE COMPANY, Circulation Manager (Newport News, VA)

USA Today – Asia GANNETT, Circulation Director (Hong Kong, China)

Pacific Stars and Stripes DEPARTMENT OF DEFENSE, Circulation Director (Tokyo, Japan)

The Buffalo News BERKSHIRE HATHAWAY, Metro Manager (Buffalo, NY)

E D U C A T I O N

Canisius College, Buffalo, N.Y.

Bachelor's Degree, Business Administration – Management

MILITARY

U.S. Naval Reserve – Honorable Discharge – March 1973

PROFESSIONAL DEVELOPMENT

TRIBUNE LEADERSHIP DEVELOPMENT - Tribune Corporation-Chicago, IL

PROJECT MANAGEMENT TECHNOLOGY - Tribune Company -Chicago IL, USA

SALES PLANNING PROCESS - Gannett/USA Today - Hong Kong, China & London, UK

LEADERSHIP DEVELOPMENT - Troy State University - Troy AL, USA

CUSTOMIZED COMPUTER TRAINING - PC Management: DOS, Windows 95/98/NT/2000/XP, Vista, Hardware, and Communications, Productivity: Word, Excel, Power Point, Outlook, Access, Microsoft Teams, Skype, DB Management: Paradox, SQL, dBase, and other proprietary software programs.

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