E-mail

adiqo1@r.postjobfree.com

Contact no.

Mobile no-981*******

Contact Address

H.No.23A,T-Block Extn,

Uttam Nagar(W), New Delhi-110059

MISHELL ROBERTSON

Objective

Date of Birth

Looking for a responsible and challenging position in competitive and progressive environment wherein I can efficiently use my skills and simultaneously achieve satisfaction.

6th March’ 1987

Educational Qualification

Language Known

Graduate from Delhi University

Passed 12th from National Institute of Open schooling (NIOS) in the year 2008.

Passed 10th from National Institute of Open schooling (NIOS) in the year 2006.

English & Hindi

Professional

Summary

June’2018 - Jan’2020

Oct’2016 - May’2018

July’2012 -Sep’2016

Oct’2010-June’2012

Jan’ 2008 –Sep’2010

Strengths:

Extra-Curricular Activities:

Consistently increase sales and guest counts.

Conduct pre-shift meetings and critical path rotations.

Communication skills include providing clear direction, sharing Information and delegating, assigning and prioritizing work in an efficient manner.

Demonstrates leadership and business ethics when making decisions and problem solving.

Proficient in overseeing daily operations including sales, labor and staffing thereby increasing profitability.

Competent in conducting ‘end-of-day’ procedures

Conduct training need analysis in order to improve the knowledge, skills and in turn business performance

Design training material and manuals to meet the specific needs of operation

Trained New Managers and staff on store procedures and policies

(Oravel Stays Pvt. Ltd.)

(Trainer)

Share knowledge on ways to create a meaningful guest experience that converts to sales

Conduct regular training needs analysis in order to determine the most relevant and cost effective training solutions for team and Managers that will improve individual / team knowledge, skills and in turn business performance

Contributes to the design, development and production of training materials, documents and manuals to ensure consistency and quality of content and delivery to meet the specific needs of the training programme

Works with the Service Head/GM to ensure quality standards are met; follows through on post hotel openings to identify any immediate training needs and provides the appropriate training

Trained all new general managers,managers,guest relation executive and guest relation associate on hotel procedures and policies.

Trained and qualify the trainer through train the trainer session.

Conduct effective induction and orientation sessions

Performance coaching and re-certification of certified staff.

Conduct On the Job training for better results

(Shakumbhari Foods Pvt. Ltd.)

(Training Manager)

Introduce/develop and maintain a training culture within the restaurant group.

Identifying and assessing future and current training needs

Drawing an overall or individualized training and development plan that addresses needs and expectation

Deploying a wide variety of training methods

Conduct effective induction and orientation sessions

Monitor and evaluate training program’s effectiveness and success periodically and report on them

Resolve any specific problems and tailor training programs as necessary

Maintain a keen understanding of training trends, developments and best practices

Define order of service within the restaurants and train team to follow accordingly.

Training of New Store Opening

Designs process training tools

Conduct On the Job training for better results

Contribute towards the employee development and retention strategy, through the development of the learning and development culture

Engage in continuous training – identify areas for improvement within the team and act upon accordingly.

Develop and maintain relationships and communication with key partners in Operations to create solid marketing plans

Drive strategy and plan and execute marketing initiatives for new projects, menu changes, special menus and rebranding campaigns.

Manage brand promotions to drive sales

Approve all local print advertising and manage graphic designers on ad creation

Develop and execute customer acquisition and retention marketing programs, web based and database

(Sagar Ratna Restaurant Pvt. Ltd.)

(Sr. Regional Trainer)

Establish store sales and profitability goals that set the standard for region

Flawlessly execute the plan to achieve those goals and exceed all operational measurements

Share knowledge on ways to create a meaningful guest experience that converts to sales

Being an expert on the latest selling techniques, product information, trends and competitive activity that contribute to sales and profitability

Conduct regular training needs analysis in order to determine the most relevant and cost effective training solutions for team and Managers that will improve individual / team knowledge, skills and in turn business performance

Works with the HR/ Heads of Operations / Area Coaches to identify the training requirements tailored to the business needs; determines the priorities and plans training calendar

Contributes to the design, development and production of training materials, documents and manuals to ensure consistency and quality of content and delivery to meet the specific needs of the training programme

Designs and develops a planned and ongoing training programme

Design and implemented guest satisfaction matrics

Assists with the induction and training for new outlet openings; works with the Area Coach to ensure quality standards are met; follows through on post outlet openings to identify any immediate training needs and provides the appropriate training

Opened a new store location and assisted in recruiting and training new staff

Support Area Coaches with new outlet openings by assisting during the set-up operation and attending on opening day

Trained all new managers on store procedures and policies

Analyzed marketing information and translated it into strategic plans

Understands the needs of the business to ensure legal compliance training is organized and delivered cost effectively e.g. safety training

Manages and maintains training information on the database / system for training reporting and record maintenance

Designs process training tools

Conduct On the Job training for better results

(Sunrise Hospitality (Pvt. Ltd.)

(Shift Manager Operation)

Oversaw daily operations.

To plan and carry out operations,so as to maintain smooth functioning of the store with focus on sales upgradation by maintaining high standards

Assisted in increasing sales volume by providing excellent guest service.

Addressed guest inquiries and resolved complaints

Managing Store cost

Stocked and restocked inventory when shipments were received

Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.

Maintained daily record of all transactions.

To carry out staff meeting at periodic intervals & ensure motivation of the team

Build sales by implementing marketing strategy and promotional scheme effectively

Trained staff to deliver outstanding guest service.

Responsible for maintaining the various reports like food cost, sale report etc.

Received Excellent Service Reports and Restaurant Operation Reviews.

Ordered food products and inventory; performed weekly, monthly

Addressed and corrected sales staff communication issues in a tactful and effective manner.

Hired, trained, scheduled and supervised personnel

Analyzed marketing information and translated it into strategic plans

Plan and carry out Local sales marketing like door hanging, newspaper insertion, corporate calling etc.

(Moods Hospitality (Pvt. Ltd.)

(Home Delivery Manager Operation)

To build and maintain standard operating procedures of the operations for Home Delivery Service

Ensuring smooth deliveries to the guests by suggesting them best food & service.

Implement an effective system of recording guest history, preferences and other guest related data

Conduct daily voc & sales calls to the guest.

Conduct training to all current and new employees form Dispatcher to delivery drivers

Does routine audits and verification to all home delivery team

Maintain morale of the staff

Plan and execute Home Delivery Program

Focus on Guest Relationship

Ensure Food Safety in the Restaurant

Knowledge of Computer and computer based applications such as POS and ERP

Synergies strength and efforts of all Home Delivery team members

Hard working nature, focused,team player and ability to work under pressure

Listening Soft Music, drawing and explore new places

MISHELL ROBERTSON

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