Administrative Assistant Nurse

Miguel D. Wolfe

Address: **** ****** *****, *********, ** 20770

Phone: 240-***-**** Email: adiqn1@r.postjobfree.com

EDUCATION

University of Maryland University College, Bachelor of Healthcare Administration

Adelphi, MD Graduate of May 2018

Relevant Courses: Health Care Policies, Marking, Legal Ethical Issues in Health, Communications, and Intro to U.S. Health Care Sector

WORK EXPERIENCE

Administrative Support Specialist

Credence Management Solutions LLC, Falls Church, VA June 2020- Current

●Providing administrative support for meetings including creating and delivering professional meeting agendas, accurate minutes, talking papers, white papers, and presentations via secure Defense Collaboration Services (DCS) web conferencing services;

●Arranging and coordinating education and training (course/seminar) venues, including logistics to support venue and preparation of seminar materials;

●Compiling quantitative and qualitative course survey responses using online survey tools;

●Preparing financial statements, reports, memos, and other professional documents;

●Collecting, preparing, and tracking documents utilizing version control applications;

●Providing students with course/seminar registration information, create and distribute materials for training and present briefing independently as well as with DoD employees;

●Creating and maintaining presenter certificates, letters, mailing lists, and an online Group Practice Manager (GPM) roster;

●Managing the ATC web page on the AFMS Knowledge Exchange (Kx)/SharePoint site.

Patient Care Coordinator III- TSB

Leidos Biomedical/ National Institute of Health (NIH), Bethesda, MD August 2019- June 2020

●Communicates with various clinical administrative support offices/clinics/diagnostic centers concerning the scheduling of patient appointments, new and existing work scopes and clinical protocols (Surgery, X-ray, etc.);

●Acts as a liaison between physicians, nursing staff and other departments;

●Organizes film consults and files in the Lab Matrix database;

●Consults with patients to schedule appointments, enters patient ID and demographic data into the system to update clinic and physician schedules;

●Arranges Admission Travel Voucher (ATV) travel including lodging, meals and direct bill requests;

●Helps coordinate new research patient screening appointments between protocol investigators and the outpatient clinic scheduling personnel;

●Maintains the patient database, patient education folders and status board for clinic patients;

●Collects outside CT scans and pathology slides, records arrival times, and fills out appropriate requests to be read by NIH personnel;

●Delivers slides/blocks to pathology for review and films to the film library;

●Designs and sets up filing systems and office procedures;

●Interacts with Branch teams and clinic personnel to ensure regulations are followed

Patient Service Representative

Patient First, Beltsville, MD May 2016- August 2019

●Receiving the patient and registering their medical complaint properly;

●Using sound judgment when the patient has an emergency complaint and calling the nurse to evaluate the patient;

●Educating the patient as to Patient First's billing policies, insurable and non- insurable charges;

●Registering the patient in an expedient, accurate manner;

●Verifying all information and existing charts with patients;

●Explaining the charges to the patient and, when requested, providing the patient with a statement;

●Collecting the money for the patient's visit, diagnostic studies and supplies;

●Efficiently perform data entry of insurance and patient information;

●Strong verbal and written required for clear communication with patients on phone calls;

●Schedule clinical appointments and assist patients to find available service locations;

●Maintain HIPAA compliance, data integrity and follow guidelines as instructed;

●Complete other duties as required.

Administrative Assistant

Sibley Memorial Hospital, Washington, DC July 2018- January 2019

●Accurately and thoroughly completes the appointment scheduling and registration processes, including cancel/reschedule and change requests; manages appointment waitlists;

●Assists in initiating the process for obtaining referrals/preauthorization for visits and ancillary/diagnostic procedures; verifying insurance coverage/benefits;

●Monitors wait times in reception areas; ensures clear communication of patient arrival information with all appropriate staff

●Ensures family clearly understands next steps in coordination/scheduling of follow-up care; collaborates efforts with nurse navigators and administrative staff as needed

●Prepares and balances daily financial registers and submits all forms and monies collected to the proper departments

●Demonstrates a proactive approach in addressing customer concerns with consideration of age specific, cultural, physical, and psychosocial needs of the individual

●Demonstrates the mission, values and vision of Sibley Memorial Hospital to patients, families, and staff.

Shift Supervisor

Starbucks, Washington, DC June 2010- May 2016

●Increase revenue through sales techniques;

●Accurately maintain cash resources by computing sales prices, receiving and processing payments;

●Handle Accounts Receivable;

●Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations;

●Maintain accurate inventory;

●Answer and resolve queries from customers, co-workers, and companies through email, telephone calls, and other correspondences;

●Act as liaison between management and staff members to ensure timeframes and deadlines are met;

●Effectively communicate with customers in order to build rapport and to deliver necessary factual and procedural information of company products;

●Provide administrative and other clerical support to supervisors.

SKILLS/ABILITIES

●Microsoft Office Skills

●Strong organization and analytical skills

●Inventory control

●Optimal Customer Service

●Planning and Scheduling

●Written and Verbal Communication

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