Veronica Verdugo

National City, CA *****

adiqm0@r.postjobfree.com

619-***-****

#readytowork

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Jerome's Furniture - San Diego, CA

July 2019 to Present

Answer calls dispatch send and answer emails.

Daycare/ Assistant

Cardova Family Daycare - Hemet, CA

Present

Responsibilities

• Answering phone

• Computer work

• Filing

• Help with the children

Customer Service Representative Collector

Alliance One - Collections - San Diego, CA

December 2015 to July 2019

I’m a collector and customer service rep.

Customer Service Representative

Phone Net (Call center)

2011 to 2013

Responsibilities

• Handled incoming and outgoing calls

• Provided excellent customer service

• Computers

• Team player

• Worked well with others

Cashier

Vallart Supermarket - National City, CA

2009 to 2010

Responsibilities

• Cash Handling

• Excellent customer service

• Cleaning

• Stocked shelves

• Responsible for checking merchandise

Customer Service Representative

Check Into Cash - San Diego, CA

2008 to 2009

Responsibilities

• Assisted customers with acquiring loan terms and conditions

• Received and paid loaned money to customers

• Performed data processing entries to update files and records

• Reminded customers of pending payments

• Handled incoming and outgoing calls

• Performed general office duties (filing, faxing, and copying, etc.)

• Interacted with clients to generate repetitive business

• Worked well with staff

Cashier

Savon Drug Store

2000 to 2002

Responsibilities

• Greeted customers and provided excellent customer service

• Responsible for checking merchandise, cash handling, banking, and resolving customer complaints

• Stocked shelves/ maintained inventory.

Rental Agent, customer service

Hertz Rental Car

1998 to 2000

Responsibilities

• Assisted customers with completion of forms

• Performed data entry, faxing, filing, and handling busy telephones

• Interacted successfully with staff and clients

• Explained vehicle upgrade to clients for customer satisfaction and increase rental revenue

• Ensured that customers were provided all amenities requested through rental reservations Education

High school or equivalent

Hilltop High School - Chula Vista, CA

Skills

• CSR

• Call Center

• Customer Service

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