Steven L. Miles

Atlanta, GA adiqkf@r.postjobfree.com 770-***-****

P R E S I D E N T S U M M A R Y

Accomplished and goal-driven President with more than 20 years' experience in strategic and tactical Team building and business leadership.

Customer Satisfaction, Employee focused & Allegiance, Acquisitions & Integrations, Exceeding EBITDA, Restructuring & Turnaround Management, Operations Management & Process Improvement, Exceeding Sales & Performance Goal, Team Building, Recruitment & Leadership Training, P&L, Management Expertise includes managing business process change to achieve maximum results with effective planning, organization, and communication skills as well as a solutions-oriented approach to problem-solving

EXECUTIVE PERFORMANCE

PRESIDENT

ORTHODONTIC CARE OF GEORGIA

MARCH -2020 PRESENT

Customer Satisfaction, Employee focused & Allegiance (98.3%), Acquisitions & Integrations, Exceeding EBITDA, Restructuring & Turnaround Management, Operations Management & Process Improvement, Exceeding Sales & Performance Goal, Team Building, Recruitment & Leadership Training, P&L Management Expertise includes managing business process change to achieve maximum results with effective planning, organization, and communication skills as well as a solutions-oriented approach to problem-solving RESPONSIBLE FOR REVENUE BASE LINE OF: $9,415,476 WITH AN EBITDA OF OVER 22%. IMPROVED EACH OPERATIONAL ASPECT OF P&L IMPROVEMENT AND SPECIALIZED IN EMPLOYEE DEVELOPMENT. 18 ORTHODONTIC OFFICES

Great Expressions

VP of Doctor Relations Oct 2018 – March -2020

Dental VPO / VP Oct 2016 - Oct - 2018

Oversees 51 offices with a gross income over $78M in revenue, 611 employees (91 dentists, 130 hygienists.) Special emphasis on employee development, Certified PI analyst and trainer

• Google score from 2.2 to 4.4

• Gross income up 18%

• EBITDA up 16% YOY (from-2%)

• Hired 16 new GP doctors and 6 specialty doctors

• Reduced draws cost by over $1.7m yearly

• Negotiated over $450k in lease reduction in one year

• Merged 5 underperforming offices

• Designed and built success road maps for doctors/teams for increased performance of clinician and team

• Doctor retention is at all-time high

CSC Service Works

VP of Sales & Operations 2005-2015

Integrated 4 acquired companies outpacing competitors and elevated earnings to growth over 30%. Oversee and directed all sales and operations, managed capital investments and operating costs to exceed ROI, IRR, EBITDA and cash flow. Reversed losses into profits, serving as catalyst for growth and expansion of struggling division; quickly restored forward momentum, generating year-over-year revenue gain and profits

• $18M sales and 30% profit increase – Transformed lowest performing region to highest region.

• Introduced additional income streams locally/nationally (Income from $3.5M to $20M) net return from 265k to over

$5.3 million

• 27% EBITDA

• $2.51M to $1.80M – Reduced total regional expense (40%) by forecasting, renegotiating contracts, and evaluating P&L expenses.

• $10.5M per yr.– Negotiated new contracts with an average return of 18-26% IRR.

• Improved customer response time for service from 4.7 days to 1.7 days, by implemented processes

• 98.3% – Increased customer retention for a 10 year all time high (8 years in a row.)

• Route optimization, rerouted entire collections routes for improved efficiencies and reduce cost. (Over 4080 routes) Enterprise Rent A Car

Regional Manager 2003-2005

Area Manager 2000-2003

Branch Manager 1995-2000

Identified and defined market needs with my sales team, developed action plans, conducted formal presentations, negotiated contracts, and introduced new products, services, and benefits to potential and existing clients.

• Promoted 5 times within 6 years as the highest ranked employee, setting new income records nationwide and reducing bad debt by $30K per month.

• Generated the highest fleet growth, customer service, and operating profit nationwide, prompting the opening of 9 new branches.

• Recognized as a top performer in sales, receiving 33 awards (Top Performers Club.)

• Managed operation of $65M in territory sales, with 28 branches (5 satellite branches total 33 branches) and over 250 employees.

• Designated as liaison for 25+ insurance companies, 55 dealerships, and over 100 body shops and all corporate accounts.

Awards, 5 (Elkies) for yearly performance and employee sales. Awarded Top (ESQI, customer service awards) 5 times Proficient in Salesforce: Outlook, Oracle, Excel, Word, AS400, PowerPoint, Geo coding/map point, SEO, etc Activities-Interest: Board of advisor for the Safe house (Non-profit), mentoring youth, Running, Reading, Golf EDUCATION

Bachelor of Science, Telecommunications, 1994

Liberty University – Lynchburg, VA

REFERENCES

Michael Laura: Merrill Lynch, Financial Advisor – Portfolio Manager 941-***-**** Kelly Hall: Paul Davis, Director of Business Development 678-***-**** Dale Schuckert: Owner, Trichological Hair Solutions 404-***-**** Tony Philo: Coca Cola, Marketing Asset Activation Manager 704-***-**** Steven L. Miles

Atlanta, GA adiqkf@r.postjobfree.com 770-***-****

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