MA. DANZHIELA TEENNEY A. DACUMOS

Concepcion St, Brgy 8. Nasugbu, Batangas

Mobile No.: 094*-***-****

Email address: adiqke@r.postjobfree.com

OBJECTIVES

To work in an organization where I can contribute my extensive knowledge, skills and experiences to provide outstanding guest service and make a great contribution for the success of the company.

WORK EXPERIENCE

Open Access BPO - November 2019 to Present

Italian Content Analyst

Primarily assigned to process student documents for Spotify, Youtube, etc from Italy and US based clients. Ensures legitimacy of their submitted personal requirements. Power Mac Center, Inc. - May 2019 to September 2019 Cashier

Responsible for customer's payment processing, in compliance to the company's policies and procedures. Ensures timely bank deposits. Submit Sales Reports to Branch Head on time. Ace Hardware Philippines, Inc. - July 2018 to Dec 2018 Cashier

Handles cash transactions between customer and retail store. Receives and processes all payments according to standard procedures. Scan products, operate scanning equipment and fix scanning issues. Processes credit and debit cards, helping customers use processing equipment. Cebu Pacific Air (5J) - January 2018 to May 2018

On-the-Job Training

Passenger Service Agent

Assist passengers with self-service check-in. Verifying passenger documentation. Issue boarding passes and reschedule passengers by flight interruptions. Manage baggage processing including handling and fee calculation. Producing work-related documentation if necessary. Splendido Taal Country Club - March 2016 to May 2016 On-the-Job Training

Front Desk Department

Consistently offer professional, friendly and engaging service. Greeting, check-in and settle guest accounts while ensuring all service standards are followed. Assist guests regarding hotel facilities in an informative and helpful way. Respond to each Guest who approaches the Reception Desk. EDUCATIONAL ATTAINMENT

2014-2018 Batangas State University

Bachelor of Science in TOURISM

MANAGEMENT

2010-2014 Pedagogia School - Nasugbu, Batangas

High School Diploma

2004-2010 St. Paul Nasugbu - Nasugbu, Batangas

St. Erminio - Perugia,Italy

Pedagogia School - Nasugbu, Batangas

Elementary Diploma

SKILLS AND COMPETENCIES

- Able to speak fluent Italian Language & English Language

- Interpersonal skills

- Can work under pressure and fast pace environment

- Can work proactively within a team setting or own initiative

- Lived in Perugia, Italy for 10 years

TOUR EXPERIENCES

Enhancing Tourism Competency for the Challenges and Opportunities for ASEAN 2015, BatStateUArasof Hostel

Fruit and Vegetable Carving Demonstration and Workshop, BatStateUArasof Hostel

Values Formation Towards Success,

BatStateUArasof Joson Gymnasium

First Aid Training and Basic Life Support Orientation, BatStateUArasof HRM Function Room

Building Future Professionals through Enhancement of Effective Oral Communications Skills, BatStateUArasof Joson Gymnasium

Ilocandia Educational Tour

Ilocos Norte and Ilocos Sur

Bicolandia Educational Tour

PERSONAL DATA

Age: 24 years old

Date of Birth: September 2, 1996

Gender: Female

Civil Status: Single

Height: 5’3

Weight: 65 kg

Nationality: Filipino

Religion: Roman Catholic

CHARACTER REFERENCE

Available upon requests

Contact this candidate