Summary:

Project Manager and Certified Scrum Master with 9 years of experience in financial, healthcare and entertainment industries with successful implementation in Information Technology involving in depth understanding of Infrastructure, Business Process flows, SDLC, Process design, Business and Functional requirements, Business case preparation, and Testing.

Served as a Project manager in a matrixed environment to support 9 portfolios across the Production application teams for the internal project.

Proven experience with Agile techniques including User Stories, Test Driven Development, Continuous Integration, Continuous Testing, Pairing Programming and Automated Testing.

Managed mostly high priority projects in terms of complexity, risk, and/or business criticality while managing multiple projects at a given time, juggling activities and prioritizing accordingly.

Understand backlog tracking, burndown metrics, velocity and task definition. Agile transformation from Waterfall to Agile Scrum and setting up outsourcing engagement models functioning as Scrum coach and Scrum Master.

Strong ability to manage timelines, milestones and budget. Exceptional ability to rapidly learn new technologies and apply knowledge to end-to-end execution of projects. Managed Project, People, Risk and Change Management, Defect Flow &Resolutions, Escalations, Onsite-Off shoring.

Coordinated with Business Partners, Business Analysts, Developers, Quality Analysts and Vendors to identify and define requirements and indicate areas of business and system impact.

Experienced in working with project sponsors, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for initiatives

Experienced in sourcing and procurements management of IT project management.

Engage Product Owners, Portfolio, and Program Managers to fulfil their individual roles, including but not limited to, communicating the Project Vision, Goals and Objectives, establishing a strategic thinking perspective, regular attendance at Agile Ceremonies, and prioritization of Backlog Item.

Extensive use of Smartsheets,MS SharePoint, MS project, Open Workbench and Clarity for Documents.

Experienced in Scaled Agile Framework, SAFe. Strong functional, technical knowledge, interpersonal skills and the ability to work cross functionally with other leaders. Strong customer orientation and focus with the ability to manage dynamic and challenging relationships

Designed processes and templates to train team members. Gather and organize CMDB data to create the wave scope. Track project data and communicate scope changes to teams via meetings and stakeholder communications. Compile quantitative metrics for management.

Directed daily 24/7 operations of the team; enforcing priorities, monitoring and analyzing operational effectiveness metrics and ensuring problems are identified and solved quickly and efficiently.

Worked collaboratively with technology teams involved in the release process to ensure compliance with defined SLA’s.

Defining and implementing measures of change management performance, producing and presenting regular management analysis and reports.

Excellent training and presentation skills with solid communication capabilities and practices, both oral and written

Experience with Vendor relationships, SOWs and proven stakeholder management - who are the stakeholders, communication plan, structure. Proven Risk/Issue management experience and experience managing project teams consisting of both offshore / off site resources. Experience managing up to three projects simultaneously.

Experience managing / controlling project budgets between $500K - $5M Minimum.

Excellent interpersonal skills with the ability to establish working relationships with individuals at varying levels within the organization. Adaptable to shifting priorities, demands and timelines through analytical and problem-solving skills.

Education: BS – Computer Science – Wilmington University

Certification: Certified SCRUM Master (CSM), PMP.

Skills:

Development

SAFe, Agile/ Scrum, Waterfall, Kanban Lean.

Business Modeling Tools

Microsoft Visio, Rational Suite, ERWIN, Balsamiq, Visual Studio 2010/2008/2005

UML Diagram

Structured Diagram, Behavior Diagram – Use Case DFD, Swim Lane, ERD

Project/Requirements Management tools

TFS, Version One, LeanKit, JIRA, MS Project, MS SharePoint, Rational Requisite Pro, Rally, Pivotal Tracker, Service now, PULSE, Smart sheets

Testing Tools

JIRA, Rational Clear Quest, Mercury Test Director

Business Skills:

Gap Analysis, Risk Management analysis, SWOT analysis, Change Management

Experience:

PayPal June 2020 – Present

Project Manager – Credit Risk Governance - PMO

As a Project Manager, analyzed and identified risks of the projects like izettle and multiple other Global Credit Risks and compliance projects tied to International loan product expansions. (India, Sweden, Germany)

Responsibilities:

Managed the execution of projects within the constraints of budget, schedule and scope while minimizing risk and ensured adherence to established processes and methodologies.

Worked directly with Business Partners, IT and subject matter experts to define program objectives, scope and strategy for program execution

Directed assigned programs throughout the project life cycle, aligning project resources to achieve goals and ensuring established timelines are met.

Measured and monitored program progress and health at clearly defined points in the process to ensure that individual project work streams are delivered on time, within budget, and within scope of program goals.

Lead project owners of different work streams (including vendor partners) to ensure overall program goals and objectives are being met

Developed and provide program status to project members and stakeholders including executive management

Negotiated project plans, time frames, and trade-off with Business Partners, and apprises management of impact to project while appropriately balancing project scope, schedule, budget, quality and risks.

Developed, analyzed and managed multiple project plans and appropriate project management documentation.

Coordinated with Business Partners, Business Analysts, Developers, Quality Analysts and Vendors to identify and define requirements and indicate areas of business and system impact.

Followed IT Software Development Life Cycle policies and procedures including change and risk management

Leads development and/or review of project budgets and resources estimates.

Works with PMO director in improving project disciplines across the organization

Updated details supporting the evaluation of critical credit risks and obligations through a risk assessment framework that assesses the potential impact of threats to the business and the firm's reputation.

Evaluated, reviewed and update the compliance against established PayPal policies and procedures

Focused on driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Appropriately assessed risk when business decisions are made, demonstrating consideration for tolerances and appetite on the expansion activity.

Extensively worked on PULSE in identifying and creating Risk Assessment and issue management processes

Extensively worked on Smart sheets to create, collaborate, managing projects.

Identified, managed, and facilitated discussions to address risk and opportunity with key stakeholders on assigned projects while developing resolutions to meet productivity, quality, and client-satisfaction goals and objectives.

Facilitated clear communication to all relevant internal and external stakeholders and understanding of decisions, deliverables, action items, direction, etc. through regular Status Reports and Project Meetings

HAK – Hunt A Killer MD. February 2020 – May 2020

Sr Technical Project Manager - PMO

As the Technical Project Manager, I was primary participant in managing a project’s budget, scope, schedule, and risk. Interacted with local and remote developers, other departments within the organization, as well as clients and vendors. Involved in technical projects contributing to strategy, problem-solving, and high-level technical discussions.

Responsibilities:

Leading & managing projects to ensure success as defined by adherence to standards of scope, budget, and timeline.

Developed comprehensive project plans, supporting an iterative process, that aligns with company goals

Coordinate deliverables with other departments and the Technology team during all project phases

Monitoring project progress continuously and make detailed scheduled reports on measurable items, such as milestones, deliverables, and project KPIs such as velocity

Communicated proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements

Reviewing proposed modifications on project plans, including meeting with interested parties to approve and implement beneficial changes

Analyzing and reporting technical issues

Facilitated and lead meetings with business, marketing, product engineering and IT teams

Oversees the acquisition of resources and materials as needed before and during projects by talking with team members and managers

Appropriately assess risk when business decisions are made, demonstrating consideration for tolerances and appetite on the expansion activity.

Conducted Scrum of Scrums (SOS), Program Increment (PI) Planning, Value Stream meetings, Release Retro, Agility Health Check meetings

Reviewed and validated Statement of Work (SOW)

Managed the execution of projects within the constraints of budget, schedule and scope while minimizing risk and ensuring adherence to established processes and methodologies.

Updated details supporting the evaluation of critical risks and obligations through a risk assessment framework that assesses the potential impact of threats to the business and the firm's reputation.

Documented project test cases for QA process execution

Actively proposed process improvements and enhancements

Project management experience on technical projects including software development, web development, and design

Comfort and experience using applications such as MS Office apps, JIRA, Confluence

Creating reports and dashboards within Jira

Ability to multi-task and manage multiple projects simultaneously

Researching and understand technical documentation and an understanding of how to apply various technical resources

Scrum Master - training or abilities; Facilitated Agile ceremonies: Daily Scrum, Sprint Planning, Demo, Retrospective and participates in Story Grooming sessions.

Fannie Mae, Reston VA August 2014 – December 2020

PSS - Project Manager - PMO

Project Manager in a matrixed environment to support 9 portfolios across the Production application teams for an internal project. Design processes and templates to train team members. Gather and organize CMDB data to create the wave scope. Track project data and communicate scope changes to teams via meetings and stakeholder communications. Compile quantitative metrics for management.

Responsibilities:

Management of schedule and budget related to the IT infrastructure build.

As a project manager, acted as liaison between the hosting and infrastructure teams and our L2 & L3 production support partners.

Provided the service and solution to fully coordinate and negotiate projects, migrations and upgrades to the infrastructure space that could potentially impact PSS applications

Planning infrastructure activities across 350 applications without impacting application outages.

Skill influencing and guiding strategic thinking.

Directed large-scale, complex projects often involving multiple matrix partners

Facilitated decision making with stakeholders, balancing the needs of different constituencies and facilitating consensus.

Created and managed overall plan/roadmap to include all project tasks and dependencies.

Identifies, mitigates, prioritizes, manages and resolves project issues, constraints, dependencies and risks

Facilitated resolution of technical issues. Capable of interpreting technical information and presenting/speaking to the information to different audiences (business owner, etc.), conveying the message in a way the audience can understand,

Coordinated cross-org team, proactively ensuring that teams are "in sync" in terms of communication, schedules, issues, etc.

Served as a strategic IT partner to the business and delivered successful outcomes by effectively understanding company culture, legislative restrictions, and other complexities that affect the project delivery in an organization

Tracked spend and metrics for delivering programs against established business goals/objectives

Proactively identified risk areas and critical tasks to keep project on track.

Worked closely with multiple migration teams for planning and scheduling the project timelines.

Planned and involved in multiple projects from initiation through production releases.

Consolidated and harmonized global change management process in assurance of consistent execution across varied teams.

Provisioning access to applications and infrastructure platforms within our SLA.

Support change management at the organizational level, Enterprise Change Management. Creating, coordinating and scheduling the change tickets using Service Now.

Experience in management configuration programs to ensure that all proposed and actual changes to program technology and documentation are properly staffed, approved, and tracked.

Facilitating the change Notification process used for updating product to ensure notification of performing organizations or project teams of change activity.

Collect various data points (counter parts, test time etc.) for planned migrating hosts.

Performed TCP (Technology Contingency Plan) analysis. Planning the models for the day of execution.

Handling tasks, scheduling migrations and escalations if there are any issues during and after migrations (VI migration 2.0 to 3.0, SAN, Solaris, SUSE, NetBackup Migrations). Making sure tickets must have all L2 approvals for host migration and presenting in the CAB.

Enterprise Data Integration (EDI)

Project Manager/ Scrum Master

Fannie Mae provides reliable, large-scale access to affordable mortgage credit in communities across our nation. EDI applications caters all the accounting data for Single and Multi-Family Loan Business

Responsibilities:

Support application development teams in a fast-paced environment, help build high performing teams deliver high business value product increment.

Led a team of 8 developers and analysts to document, test, implement, security, disaster recovery and deploy enterprise wide projects.

Leading Scrum teams in Single Family Business unit to deliver high value Products for customers in Secondary Mortgage Business area

Managed Stakeholders Expectation, Roadmap, Line of Sight, Agile Health Check and Established Communication plan to provide required communication to stakeholders

Ability to lead back log refinement and act as the current sprint decision maker (bug tickets, answer development and QA questions, etc.)

Lead delivery of programs in current modern delivery CI/CD development and deployment

Hands on experience authoring and refining user stories as well as acceptance criteria, grooming product backlogs, and prioritizing conflicting requirements

Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results

Project leadership and execution, including initiatives with technology, processes, cross-functional teams and external partner team members

Managed and Reported on Continuous Integration and Continuous Deployment (CI/CD) delivery team

Conducted Scrum of Scrums (SOS), Program Increment (PI) Planning, Value Stream meetings, Release Retro, Agility Health Check meetings

Drive product strategy and direction for the API’s built to support lending products

Manage/Lead Sprint teams Iteration work and help development team to resolve any impediments/defects.

Tracked project progress, identified Issues & Risks, identified mitigation plans and escalating issues/risks whenever required

Created, managed and Reported Vision document, Stakeholders Features, User stories to drive product requirements through development

Lead weekly status meetings, working sessions and Project Health Check meetings for Executives

Managed execution of System Testing, User acceptance Testing, Integration Testing, E2E Testing, Performance Testing and Business Operational Testing (BOT) with defined objective and criteria

Interfaced with key business stakeholders to gain agreement on scope, requirements etc. through the life of the project

Project co-ordination with upstream and downstream systems for change impact assessment and interface integration testing

Responsible and accountable for the management of all releases of the application directed toward strategic business and other organization’s technical objectives in the SOA team.

Developed standardized dashboards and daily metrics reporting out of Enterprise Project Portfolio Management (EPPM).

Managed the design, build-out and implementation of a HOPEX-platform based application management solution that describes, understands, and optimizes the organizational structure, business processes, and assets.

Developed project plans, project charters, communications plans, quality management plans, risk plans, contingency plans, lessons learned post implementation reviews and other associated documentation.

Created and planned Effort estimation, resource management, documentation management, risk impact assessment with mitigation and contingency planning.

Collaborated and communicated with other project managers and leaders to coordinate cross-divisional project initiatives and activities.

Managed the Enterprise Architecture governance group that is responsible for the architecture and scoring of the of the architecture components of strategic initiatives in the organization and reported into the PMO for funding and compliance reviews.

Submit requisitions for hardware/software procurement as needed, asses compliance of development process and ensure prioritization of technical debt/MUL items

Environment: Project Web App, JIRA, Confluence, MS office, SharePoint, Java, TIBCO, Documentum, Quality Center, MS Office, MS Project, Server 2010, MS Visio, Enterprise Project Portfolio Management (EPPM), SharePoint

Humana, Louisville, KY Jan 2012 – July 2014

Customer Experience management (CXM)

Scrum Master /Project Manager

Humana is a Health Insurance Company that markets and administers health insurance products. Also, a TPA for Medicare and Medicaid services. Worked on project IDE- CXM (Customer Experience management) and Multiple Consumer portfolio projects.

Responsibilities:

Facilitated Agile ceremonies: Daily Scrum, Sprint Planning, Demo, Retrospective and participates in Story Grooming sessions.

Introduced at Portfolio, Program and team levels to processes, tools, and techniques for adopting Scaled Agile Framework (SAFe).

Communicated with stakeholders regarding project risks and supported enterprise/non-enterprise production releases.

Involved in technology, maintaining a deep understanding of the competitive landscape, and identifying Emerging technologies that can impact growth.

Coached the teams on SAFe program activities, events, and various roles and responsibilities during ART execution.

Coach team to implement Agile best practices such as time-boxing, continuous integration, code/design reviews, transparency, accountability, product visioning, spiking, slack, generalization specialists, technical debt reduction, self-management empowerment and role training.

Assisted the team to attain goals through requirements gathering, ensure correct sizing and prioritization, story grooming, release planning, manage progress through burn down chart, document artifacts, reviews, acceptance and feedback from the demos or showcases.

Led agile and scrum projects in the implementation of reporting platforms supporting the commercial sales teams with syndicated specialty pharmacy data.

Resolved issues and resolved problems throughout project cycle by assessing unclear, complex and ambiguous situations and reduce into distinct, clear, timely, and stable direction for the team

Supported the organization in the overall delivery of the strategies and vision as outlined by leaders

Acted as liaison between IT, Business teams’ area, third-party vendors and onsite/remote development teams.

Responsible for preparing the project plan, project schedule, milestone tracking and resource allocation using MS Project.

Worked with balanced team, comprised of product managers, designers and software engineers.

Coach, mentor, and support other Scrum Masters that will be assigned to projects in iterative product development, including following the Scrum Framework, communicating effectively, managing conflict among team members, identifying and removing impediments, and applying self-organization and shared leadership with the team.

Support the product Team and assist team with making appropriate commitments through story selection, task definition, participate proactively in developing and maintaining team standards tools and best practices.

Developing and maintaining key relationship with all impacted business area.

Monitors budget status on all work items and projects identified potential budget variances and developing plan to correct/control overages.

Facilitated Defect triage meeting to resolve the impediments or issues related to projects.

Identifies, tracks, monitors and communicates to the customer project-related issues, budget status and scope changes that may arise during the project life-cycle.

Participated in Usability Testing with designers.

Collaborated with business clients and technical teams to perform analysis, define business requirements, and implement innovative solutions that solve business problems or meet business objectives.

Created detailed project design documents and tasks- level project plans to organize cross- functional team.

Effectively leverage resources to create exceptional outcomes, embraces changes and constructively resolves barriers and constraints.

Environment: ASP.Net, SQL, SQL Server, TFS, Sitecore6.6, Squids, LeanKiT, Trello

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