Assistant Office

WILMA HERNANDEZ ALICEA

** ******** ***. ***. * Havelock, NC 28532 ***************.******@*****.*** 252-***-****

OBJECTIVE

To work as a member where I can contribute with my experience in Higher Education by making possible that the mission, vision, and values are fully achieved. Serve with enthusiasm, dedication and exceptional work ethic, with emphasis on delivering world class customer service and building customer satisfaction through effective and timely resolution.

SKILLS & ABILITIES

Proficient knowledge of MS Office, including Word, Excel, and Outlook

Internet research; database software: JENZABAR, BANNER

Experience working in fast-paced environment demanding strong organizational, technical and interpersonal skills

Customer-focused with strong inbound call center experience

Planning and consensus building abilities with effective problem resolution skills

Diplomatically resolve customer complaints and diffuse tension to ensure customer retention

Highly responsible and reliable

Motivated to learn and adapt to new responsibilities

Fully Bilingual (Spanish-English)

EXPERIENCE

MCCS/CHILD & YOUTH PROGRAM ASSISTANT

MCAS CHERRY POINT, NORTH CAROLINA

JUNE 2018 - Present

Serves as a Child & Youth Program Assistant in either CDC or the CYP activity room. Interact with children and youth using approved child guidance, help prepare,arrange, and maintain indoor and outdoor activity area and materials to accommodate daily skills.

Assists in implementing and leading planned activities for the program participants, also with daily schedule, options for children and youth with special requirements.

Interact professionally with supervisor, co-workers, parent, Command representatives, and other visitors. Participate in conference with parents and staff. Help with list of needed supplies and equipment for submission to the supervisor.

Supervised children and youth during daily schedule of indoor/outdoor and other events. Assists in achieving and DoD certification and national accreditation or equivalent. Complete all training requirements, monthly, annual and approved Marine Corps Standardized Module Training as prescribed.

STUDENT SERVICES/PORTAL ADM./FIELD ASSOCIATE

NOVA SOUTHEASTERN UNIVERSITY, PUERTO RICO CAMPUS

Sept 2014 – Dec 2018

Portal Administrator. Provide direction to students regarding all aspects of TII Program on procedure for soliciting their vouchers.

Invoice to the Department of Education and keep track of student authorization vouchers.

Reconcile checks received by the DOE and maintain appropriate records.

Electronic billing for all TII vouchers public and private school thru Oracle.

Provide regular reports on excel sheet on TII billing information as requested to main campus office.

Keep students informed on deadlines for TII, registration, etc.

Assists student with issues, schedules, registration, transcript requests and graduation.

Provide letter for students on the following; Student Verification certificate.

Receive incoming calls and provide information to prospective students on graduate programs: Ed.D., MS in Education

Support Supervisor, Campus Director, Campus Administrator, Enrollment Counselors, Faculty and other staff members.

Offer support during staff member vacation.

STUDENT SERVICES SPECIALIST

CAMBRIDGE COLLEGE PUERTO RICO REGIONAL CENTER

Jun 2006 – Nov 2013

Liaison with the Department of Education in compliance with TII authorization vouchers.

Provided information to students regarding all aspect of TII Program on procedures for soliciting their vouchers.

Kept track of student authorization vouchers.

Reconciled checks received by the DOE and maintained appropriate records.

Electronic billing for all TII vouchers public and private school thru Oracle.

Provided regular report on excel sheet on TII billing information as requested.

Performed orientation to all new students to solicit Financial Aid.

Kept students informed on deadlines for TII, Registration, FA, and Graduation.

Maintained appropriate and accurate files on all students.

Maintained confidentiality regarding all student data and information.

Assisted student with business issues, schedules, registration, transcript requests and graduation.

Issued letters for students on the following; Degree Conferral, Student Verification certificate.

Appointed Certified Official; Vocational Rehabilitation, VA Department of Veteran's Affairs and Department of Corporation State Insurance Fund.

Assistance to Center Director, Office manager, Enrollment Counselors, Faculty and other staff members.

Filled-in during staff members vacation.

OWNER/ HAIR SYTLIST

WILMAR HAIR DESIGN BAYAMON, PUERTO RICO

Jan 1992– Mar 2006

Salon Administrator, managed all financial policies, financial record, made deposit, issued payroll, paid vendors and ensured invoice payments

Managed cosmetology related services in organized and well-staffed Salon

Maintained strong customer services and satisfaction

Greeted customer, engaged in conversation, genuine interest in their beauty needs

Trained and hired professional cosmetologists and Barbers

Maintained facilities in well and creative environment

Continued my education and employees education to keep abreast of latest trends

Handled sales and inventory of beauty supplies and maintained accurate client records

EDUCATION

BAYAMON COMMUNITY COLLEGE, BAYAMON, PUERTO RICO

OFFICE ASSISTANT/COMPUTER COURSES

GPA 3.74, with 35 cr. Graduated in 2007. Received diploma and various awards; Honor Roll, student achievement award in the following courses: Introduction to Computer, Communication in English I &II and Office Administration.

PUERTO RICO BARBER, COSMETOLOGY & HAIR STYLING COLLEGE, BAYAMON, PUERTO RICO

BARBER & HAIRSTYLE COURSES

GPA 4.0 1,720 hours courses, Graduated 1990. Received Certifications in:

Cutting

Shaving Skills

Color and Style

Perm

Manicuring/pedicuring

LEADERSHIP

Church member. Served as a Leader for four years in Summer Bible School for the community. Youth Leader for our teens. Strong leadership skills in mentoring, guiding, encouraging, listening and coaching our teens. Planning, organizing and executing programs and events, seminars and retreats. Working with and assisting other Leaders with programs and services providing meals to individuals with drug and alcohol addiction, visiting hospitals, the Center for Children Services, Senior Citizens Centers and other services as requested.

REFERENCES

Suleira Quiñones, Lead/Doctoral Program Field Associate

Adjunct Faculty

Nova Southeastern University

Abraham S. Fischler College of Education

O: 787-***-****

E: *******@****.***

Carmen Mendez, Assistant Director of Business Operation

Cambridge College Puerto Rico Regional Center

O: 787-***-****

E: ******.******@****************.***

Theordora Hahn, Recreation Specialist Supervisor

Cherry Point MCC S

O: 252-***-****

E: ****.********@****-****.***

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