RESUME OF QUALIFICATIONS

LAUREL L. SMITH

**-**** **** ******* *****

Aiea, HI 96701

909-***-****

Email: adiq5k@r.postjobfree.com

OBJECTIVE

A challenging and responsible position that will utilize and develop a wide range of abilities, education, training, and experience.

Position preferred should provide opportunities for continued career growth and advancement.

SUMMARY OF QUALIFICATIONS

15 Years Office Operations Experience

13 Years Management/Administrative Experience

4 Years Personnel Supervision/Training Experience

15 Years Customer Service Experience

13 Years Computer Operations Experience

26 Years Warehouse/Supply Operations Experience

26 Years OSHA/Safety Operations Experience

21 Years Forklift Operations Experience

26 Years Receiving/Shipping Operations Experience

31 Years Inventory Control Experience

Maximum Number of Personnel Supervised = 12 personnel

Highest Asset Accountability = $200,000

Qualified: Assistant Sales/Warehouse Manager … Warehouse Worker … Forklift Operator … Micro-Maintenance Back-up CMMS Tech … Back-up Computer Room Operator TTS … Customer Service Supervisor … Cashier.

Computer experience: Hardware: PC

Software: Microsoft Office … MAXAMO

Background includes solid practical experience in the following important areas:

Management ... Office Operations ... Files and Records Maintenance ... Warehouse Operations ... Inventory Control ... Personnel Supervision ... Training ... Evaluation ... Hiring and Dismissal … Inspection ... Scheduling ... Product Displays ... Cash Management ... Store Operations ... Coordination ... Computer Operations ... Data Entry ... 10-Key ... Documentation ... Verification ... Problem Identification/Solving ... Planning ... Policy and Procedure Implementation ... Forklift Operations ... Customer Service ... Purchase Order Processing ... Safety Operations ... Customer Needs Assessment ... Shipping & Receiving Operations ... Equipment Operation ... Space Planning and Utilization ... Manpower, Supplies, and Equipment Needs Assessment … Monitoring ... Organization ... Technical, Sales and Administrative Report Preparation.

An excellent manager; able to supervise and coordinate several complex ongoing projects concurrently.

Communicates effectively with the public, staff, and all levels of management.

Capable of training and motivating personnel for cost-effective and efficient performance; leads by example.

Learns quickly -- easily grasps new ideas and concepts and applies them to work in progress.

PROFESSIONAL EXPERIENCE

ASSISTANT SALES/WAREHOUSE MANAGER

Honeywell ADI, Honolulu, HI – August 2017 to Present

Responsible for providing a wide range of management, customer service, shipping and receiving, sales support, and inventory management services for North America’s leading wholesale distributor of security and low voltage products including: intrusion, fire, video surveillance, access, A/V, network systems, telephony, central vacuum, tools and hardware, and wire and cable products. Duties include: managing and coordinating daily warehouse operations; providing excellent customer service; answering customer inquiries; maintaining branch stock/sales literature and events displays; maintaining stock level supply of products and stocking sales floor to enhance the sales experience; coordinating shipping and delivery of products; organizing warehouse for easy product retrieval; conducting periodic physical inventories, noting and resolving discrepancies; receiving shipments and verifying quantities and correct items with invoice; unloading containers using a forklift; inspecting shipments for damage and invoice discrepancies, returning damaged items; planning the use of available space and determining future requirements; completing invoices; working closely with sales staff and providing support; implementing safety and company policies and procedures; and preparing appropriate periodic administrative reports.

WAREHOUSE WORKER/FORKLIFT OPERATOR

Kraft/Heinz, Kapolei, HI – August 2006 to July 2017

Responsible for providing forklift operation and a variety of warehouse services for a national food manufacturer distribution center. Duties included: receiving shipments and verifying quantities and correct items with invoice; unloading containers using a forklift; inspecting shipments for damage and invoice discrepancies, returning damaged items; planning the use of available space and determining future requirements; storing food products properly to ensure freshness and prevent spoilage prior to distribution; monitoring and replenishing product levels according to space allotted; pulling products per delivery orders; loading trucks for delivery; coordinating shipments and deliveries; conducting periodic physical inventories, noting and resolving discrepancies; training newly hired warehouse employees; implementing security procedures for warehouse; inspecting forklifts before operating, reporting any malfunctions to supervisor; implementing safety and company policies and procedures; providing excellent customer service; and preparing appropriate administrative reports. Certified as a Forklift Operator and trained on the RF Scanner matrix. Also served as a member on the Safety Team.

WAREHOUSE WORKER/RECEIVING, SHIPPING, ORDER PICKING/STOCKING/BACK-UP COMPUTER ROOM OPERATOR TTS/ MICRO MAINTENANCE BACK-UP CMMS TECH

Target Distribution Center, Fontana, CA – December 1995 to May 2006

Performed similar forklift operation and a variety of warehouse services as mentioned previously for a national retailer distribution center. Duties included: receiving shipments and verifying quantities and correct items with invoice; unloading trailers using a forklift; inspecting shipments for damage and invoice discrepancies, returning damaged or incorrect items; scanning and printing labels; palletizing freight and placing in designated area of warehouse; operating a variety of equipment including pallet rider, order picker, and tugger; monitoring and replenishing product levels according to space allotted; pulling products per delivery orders; loading trucks for delivery; coordinating shipments and deliveries; conducting periodic physical inventories, noting and resolving discrepancies; training newly hired warehouse employees; implementing safety and company policies and procedures; and preparing appropriate administrative reports.

Also served as the Micro-Maintenance Back-up CMMS Tech, entering daily timesheets and work orders in the Maxamo computer system. Duties included: generating new work orders weekly; conducting periodic physical inventories in parts cage; and placing purchase orders with vendors for crown trucks and other parts for building maintenance.

As the Back-up Computer Room Operator TTS, responsible for providing a wide range of computer services. Duties included: keeping current with industry trends; adapting to new technologies; making recommendations; setting technical direction for the organization; providing technical support for other departments; evaluating and anticipating impact of technical solutions; applying and integrating with multiple business projects; communicating with group leaders, teammates, and maintenance; installing Tone Phones, Outlook, and other spreadsheets; and providing excellent customer service.

CUSTOMER SERVICE SUPERVISOR/INVENTORY CONTROL/OFFICE ADMINISTRATOR

Dorman Auto Parts Distributor, Rancho Cucamonga, CA – August 1982 to February 1995

Responsible for providing management, customer service, inventory control, personnel supervision, and office management services for a high volume, locally-owned auto parts distributor. Duties included: managing and coordinating daily operations of the Customer Service Department; identifying problem areas and potential problem areas and providing solutions; screening and interviewing potential employees; hiring and firing; supervising, scheduling, training, and evaluating 3 office, 7 warehouse, and temporary personnel; determining workload, establishing priorities, and assigning tasks; setting performance standards; conducting periodic and annual performance evaluations; handling accounts payable and accounts receivable; preparing invoices and payroll; entering data in computerized system; printing and processing purchase orders; dispatching bill of ladings and special shipments for delivery to customers; setting up new stores; conducting physical inventories; providing excellent customer service; interpreting and implementing company policies and procedures; and preparing periodic administrative and sales reports.

EDUCATION

Attended Chaffey College, Alta Loma, CA – 1996

Certificate in Key Management Skills

Completed the following training program: Train the Trainer.

Graduated Alta Loma High School, Alta Loma, CA – 1980

PERSONAL DATA

Age: 54 … Marital Status: Married ... Health: Excellent.

Willing to travel … Salary and benefits package negotiable.

REFERENCES

References will be furnished upon request.

LAUREL L. SMITH

99-1160 Aiea Heights Drive

Aiea, HI 96701

909-***-****

Email: adiq5k@r.postjobfree.com

Dear Human Resource Manager:

I would like to explore the possibility of working with your organization. Enclosed is my resume detailing my background and capabilities.

My primary goal is to continue my career and to secure position that will capitalize on my skills and experience. My background includes: thirteen years management/administrative experience, fifteen years office operations experience, fifteen years customer service experience, twenty-six years warehouse operations experience, twenty-six years shipping and receiving experience, and thirteen years computer operations experience. I have also gained some personnel management skills by supervising, training, scheduling, and evaluating up to twelve personnel.

Additionally, my qualifications include: certification as a Forklift Operator.

I am a dedicated professional and enjoy the stimulation of challenging assignments. I am open to a variety of situations where my skills and experience will prove valuable and appropriate.

Should you have a need for an individual with my qualifications, or if you anticipate one, I would be pleased to meet with you for a personal interview to further discuss our mutual interests.

You may reach me by Email, mail, or telephone at the above addresses and telephone numbers.

I look forward to hearing from you.

Sincerely,

LAUREL L. SMITH

Enclosure

Contact this candidate