RENAE A. TOUSSANT

214-***-**** adiq59@r.postjobfree.com Dallas, Texas

Strategic and innovative HR leader and experienced problem-solver who translates business vision into HR initiatives that improve performance, profitability, growth, and employee engagement. Empowering people-manager with in-depth experience in employee relations, business solutions, project implementation, project/relationship management, and recruiting/staffing/sourcing. Genuine influencer who thrives on tough challenges and translates visions and strategies into actionable, value-added goals that support the business. HUMAN RESOURCE/EMPLOYEE RELATIONS MANAGER (LOLOI RUGS, DALLAS, TX), OCTOBER 2015 TO PRESENT.

● Provide day-to-day support to 15 managers on ways to effectively solve workplace issues.

● Support a workforce of 200 employees on all employee related issues.

● Serve as an advocate to promote a positive work environment by ensuring employee/manager compliance of Loloi Rugs SOP and Handbook.

● Manage and resolve all employee related issues by conducting effective and thorough investigations when needed to ensure fairness and consistency.

● Work with managers and employees to embrace effective communication, which leads to a decrease in employee turnover.

● Standardized the recruiting process for Ops employees.

● Developed new hire onboarding and training sessions to decrease the learning curve.

● Assisted in the developing addendums to the employee handbook to create a more cohesive and consistent work environment across 6 buildings.

● Conduct all employee terminations.

● Work with vendors to coordinate all benefits meetings for employees.

● Conducted and coordinated refresher training to managers on HR related topics but not limited to Diversity and Inclusion and Effective Communication.

● Worked with cross functional groups to bridge the operational gap between employees and departments.

● Worked with Temp Agency’s on staffing needs.

● Created ways to build and increase employee morale by creating a monthly newsletter and other employee recognition programs.

LOGISTICS MANAGER (AMERISOURCE COMPANIES, DALLAS, TX), MARCH 2015 TO OCTOBER 2015.

● Managed all areas of transportation to include safety, transportation, DOT regulation, compliance, distribution and customer service.

● Management of assigned direct reports to include employee relation issues, performance management, new employee training and development.

● Developed and implemented methods and procedures of maintaining receiving, warehousing and distributions.

● Decreased missed shipped deliveries within the warehouse by 90% while increasing driver productivity by 50%.

● Created and implemented OTS (on time service) metrics for warehouse and transportation employees. PROJECT COORDINATOR (FEDEX OFFICE, DALLAS, TX), FEBRUARY 2012 TO MARCH 2015.

● Responsible for assisting with the planning, organizing, and managing of resources to bring about the successful completion of specific project goals and objectives.

● Provided communication to business partners and Senior Management regarding project start and completion dates, potential risks and status updates when needed.

● Worked with Cross Functional groups (Asset Management, Labor Management, and Technology Integration) on numerous projects to improve efficiencies throughout the transportation network.

● Assisted in the planning of the rollout of Asset Tracking mandated by the Chairman and CEO of FedEx Fred Smith for all FedEx vehicles –Lead efforts for Phase I to ensure all installs were completed, making RENAE TOUSSANT, PAGE 1

FedEx Office the first Operating Company to meet the FY16 enterprise deadline.

● Asset Tracking Phase II- facilitated meetings with SME (subject matter experts) across multiple operating companies to understand process and procedures. These meetings assisted in the development of FedEx Office’s SOPs for Asset Tracking. Within this time a 3 –step editorial cycle was used to maintain our timeline.

RECRUITER (FEDEX OFFICE, DALLAS, TX), MARCH 2010 TO FEBRUARY 2012.

● Work closely with business partners to conduct analysis of hiring needs and develop recruitment strategy for sourcing qualified candidates to ensure that open positions have candidates within established guidelines.

● Generate applicants by utilizing various resources to include internal career sites, internet postings and other advertising mediums necessary.

● Maintained a fluent follow up process with hiring managers to ensure we remain on task to ensure that the full life cycle of the recruiting process is met in a timely manner.

● Responsible for preparation of offer documents using established salary administration guidelines, submission of background check, drug screening and incentive guarantees. BUSINESS DEVELOPMENT SPECIALIST (FEDEX OFFICE, DALLAS, TX), FEBRUARY 2007 TO MARCH 2010.

● Developed outstanding customer relationships across the US, in multiple customer accounts and field sales portfolios, which led to greater account penetration and revenue growth.

● Worked on a collaborative project with an internal team which was assembled to create new plans and procedures for Field Account Executives. The goal was to create a platform to effectively communicate internally about prospective clients that maximize resources and drive net new revenue.

● These efforts resulted in a 20% increase within 3 months of engagement with a customer. Education

Bachelor of Science: Psychology • Louisiana State University – Baton Rouge, LA Certificate: Human Resource Management • Collin Community College – McKinney, TX Skills

Microsoft Office • G Suite

Windows / Apple Platforms • ICIMS • Adobe • ADP

RENAE TOUSSANT, PAGE 2

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