MARY JEAN DELA CRUZ

VIRTUAL ASSISTANT

MY PROFILE

Hard-working and self-motivated

Virtual Assistant with almost 5 years

experience in customer service.I am

proficient in communication skills both

in speaking and writing.Able to focus on

work without need for supervision.I

work with honesty,sincerity and

professionalism.

MY CONTACT DETAILS

093********

adiq4u@r.postjobfree.com

www.linkedin.com/in/maryjeandelacruz

live:.cid.36f93217f9a9244a

MY EXPERIENCE

•Handles customer service, billing and technical support for AT&T and DIRECTV. Customer Service/Technical Support Representative

Sitel Philippines January 2014 - June 2018

•Diagnose and troubleshoot HP printer's hardware and software issues.

•Responsible for troubleshooting and resolving customers cable technical issues for Comcast.

•Resolve open tickets service issues, billing inquiries and disputes. Real Estate Marketing Specialist

Asia Miles Property Inc. June 2003 - March 2005

•Recruit,manage and train Brokers and real estate agents.

•Initiated the sale of the property, utilizing various marketing and advertising methods. Telemarketer

St.Georges Recruitment Inc. UK account

•Set up appointment with Company representatives to meet with owners or home care managers.

Customer Service/ Technical Support Representative IQOR Philippines November 2019 -May 2020

MY EDUCATION

Google Suite Apps

Bitrix24 CRM

Trello

Zapier

Mailchimp

phone.com

Wave. video

Camtasia

Canva

TOOLS

Far Eastern University, Manila

B.S. Biology 1989 - 1993

TRAINING

E-commerce Amazon/eBay product sourcing, listing and using Automation using macros-enabled Google Sheet and using Zapier Video editing using Camtasia

Graphic design using Canva

Lead Generation, email management and marketing campaigns Social Media Management and Marketing Campaigns

Web Development using WordPress

Content Writing and Copywriting

Virtualahan Batch 36 ( Aug.9 - Sept. 11,2020)

research tools

SKILLS

• Customer Service

• E-commerce Amazon/eBay product listing research

• Email management and marketing

• Automation using Google Suite Apps and Zapier

• Web research and Data entry

• Appointment Setting

• Lead Generation, skip tracing,inputting potential leads.

Contact this candidate