Sales Customer Service

PAULINE NJAMBI KANYANJUA

NATIONALITY: KENYAN GENDER: FEMALE

VISA STATUS: VISIT VISA

EMAIL: ***********@*****.*** MOBILE NUMBER: 971*********

CURRICULUM VITAE

Summary: 7+ years of experience as an Administrative Secretary. Looking to obtain a position where I can utilize my skills, and flourish in an administrative position while maintaining and nurturing a meaningful contribution to the growth and financial well-being of the organization.

Skills: Customer Service, Microsoft Word, Data Analysis, Handling Sensitive Information, Filing/Updating Files, Typing- 45 WPM. Document Control, Document Management, and Problem Solving..

EXPERIENCE

SECRETARY 2015: CHINA WUYI DEC. ENG. CO., LTD AT UNIVERSITY OF NAIROBI

Handling all correspondence, some of the accounting duties such as accounts payable, accounts receivables and monthly reports.

Composing, editing, and typing complex memos, reports, and publications, often of a highly technical and/or sensitive nature.

Distributing incoming mail,make copies, fax documents, print off reports and make daily deliveries on and off campus.

Maintaining diaries and arranging appointments.

Typing, preparing and collating reports. Filing and keeping staff records.

Keeping company documents in confidential manner.

Paying company bills on time.

Helping the accountant to prepare staff leaves and salary.

Updating staff records and master roll register.

Organizing company events.

Secretary/ Document Controller Feb2007-Nov.2013

G.M. & SONS EXPORT / IMPORT CO. LTD

Archiving /Scanning/Printing - Renaming, recording and filing incoming hard or electronic copies of drawings (Internal and External)

Archiving /Scanning/Printing - Renaming, recording and filing incoming hard copies of drawings (Internal and External)

Ensuring all management system documentation is the current version and easily accessible

Recording, checking and tracking all incoming and outgoing project documents

Processing and recording incoming and outgoing vendor data and engineering design drawings

Maintaining document logs for correspondence, material approval submittals, shop drawing, RFI (incoming & outgoing)

Maintaining all tracking records and ensuring that they are recorded when a file is taken from the filing room.

RECEPTIONIST Feb2005-Dec2006

KENYATTA UNIVERSITY COMPUTER SCIENCE DEPT

Welcome visitors, determine nature of business and direct them to appropriate office.

Ensure an efficient reception experience for guests by checking in and out.

Scheduled conferences rooms.

Performed general clerical duties such as filling, photocopying, typing and maintaining student’s database.

Typing and formatting students projects

Making and designing student’s posters during University Elections.

Maintaining cleanness in receptionist area.

OTHER CUSTOMER SERVICE EXPERINCE

2019- March 2020 SALES ASSOCIATE

DRAGON MART MALL 1 DUBAI

Ensure awareness and achievements of the daily individual sales budget.

Recommend and sell products based on the needs of the customers.

Ensure the shop is clean and tidy.

Demonstrate and explain products, methods, or services in order to persuade customers to purchase products or utilize services.

Attracting new customers and helping the company reach revenue targets.

2015-2017 SALES ASSOCIATE

YUZHOU TRADING FZCO DRAGON MART 2 DUBAI (UAE)

Assisting the customers to select the desired products and focus to their satisfaction.

Process payments through electronic machine.

Forecasted profits and sales and planned budget allocation accordingly.

Monitored stock movement between stores and warehouses and determined quantity and placement of each shipment.

Maintained and replenished products in store racks, shelves and display units by transporting items between storage areas and frontends.

Assisted in setting up visual merchandising displays in a bid to attract more customers and obtain increased business from existing ones.

Utilized market data such as trends and sales rankings to improve product placement and retail support.

ACADEMIC QUALIFICATION

2014 : Worldwide Gospel Attained Certificate in Security and Safety awareness.

2005 – 2006 : G-Aims College of Business and Technology - Diploma in Accounts and Business Management

2000-2001 :Emanex College. -Attained bachelor in Information Technology, Repair and Maintenance.

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