WORK EXPERIENCE

Student

First Coast School of Real Estate - Jacksonville, FL

**** ** *******

• Able to negotiate.

• Excellent Interpersonal Communication.

• Advanced math skills.

• Effective use of marketing techniques.

• Knowledgeable of all federal and local laws regarding real estate.

• Trustworthiness.

Executive Travel Consultant

Virtuoso Sourcing Group - Fort Worth, TX

2019 to March 2020

Handled all flight books and reservations for domestic and international travel.

• Customer Support. Achieved the highest percentage of on time departures as an agent.

• Effective Negotiator. Minimized costs for the company by through research of air, hotel, and car rental options. Highly praised for efforts by upper management.

• Client Specialist. Increased sales though expert customer service and repeat business.

• Serve as a general resource and point of contact for travel-related issues; assist employees with travel- related issues or concerns. Perform special projects and assignments as directed. Corporate VIP Travel Consultant

Ovation Travel Group-Hogan Lovells Law Firm - Jacksonville, FL 2019 to 2019

YOLANDA

NESMITH

Jacksonville, FL

adiq0t@r.postjobfree.com

904-***-****

#readytowork

Willing to relocate: Anywhere

Authorized to work in the US for any employer

to 2019

• dealing with customer queries and complaints

• providing advice about visas or passports

• Arrange travel for business and vacation customers

• Determine customers' needs and preferences, such as schedules and costs

• Find fare and schedule information

• Calculate total travel costs

Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.

• Gather customer or product information to determine customer needs.

• Booked car rentals and sedan services for partners of the Law Firm Act to ensure safe and efficient travel operations, in accordance with organizational policies and guidelines. Receive and respond to incoming travel requests on behalf of the organization via email (ptolemaic) or phone. Serve as a general resource and point of contact for travel-related issues; assist employees with travel- related issues or concerns. Perform special projects and assignments as directed. Executive Specialized Corporate Travel Counselor

American Express, Global Business Travel - Jacksonville, FL 2017 to 2019

Manages international/domestic car, hotel, and air travel for assigned and monitored accounts.

• Sales Specialist. Produces 200+ business travel transactions on a monthly basis.

• Informed Leader. Trains and coaches new associates. Increased staff morale by providing best practices in customer resolution and account troubleshooting. Directed feedback and coaching sessions to direct reports to develop their selling/customer service skills and efficiencies. Special Service Agent/VIP Executive Travel Consultant Egencia Business Travel - Expedia Inc - Jacksonville, FL 2015 to 2017

Promoted the acceptance of fares, rates, and suppliers that match the client's travel program policies and negotiated contracts for client satisfaction.

• Effective Negotiator. Minimized costs for the company by through research of air, hotel, and car rental options. Highly praised for efforts by upper management.

• Client Specialist. Increased sales though expert customer service and repeat business. Travel Consultant Lead/Corporate Travel Consultant BCD Travel - Jacksonville, FL

2006 to 2015

Assists the Supervisor in a "lead" role to fulfill administrative, reporting and vendor requirements. Processed payments; offered advice on travel arrangements; booking and arranging flights, accommodation and insurance; getting refunds and solving complaints.

• Developer. Created sales metrics to improve activity and pipeline development. Led several learning huddles focused on strategic selling methods to sharpen our focus on more ideal client targets and increase our win ratio with larger customers.

Reservation Agent

British Airways - Jacksonville, FL

2003 to 2006

Handled all flight books and reservations for domestic and international travel.

• Customer Support. Achieved the highest percentage of on time departures as an agent. Highly praised by upper management.

• Field Expert. Became the lead "go to" person based on knowledge of policies and procedures, and how to operate airport equipment at the ticket counter and gate area.

EDUCATION

Associate in Cosmetology/Accounting

Orlando Tech - Orlando, FL

1991 to 1992

SKILLS

• Problem solving

• Organizational skills

• Pos

• Sabre

• Exchange

• Oracle

• Microsoft office

• Management

• Microsoft Excel

CERTIFICATIONS AND LICENSES

Freight Dispatching

2020 to Present

Real Estate License

2020 to Present

ASSESSMENTS

Customer Focus & Orientation — Highly Proficient

April 2020

Responding to customer situations with sensitivity. Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

ADDITIONAL INFORMATION

Skills

POS, ORACLE, EXCHANGE, Sabre, Booking, Microsoft Office, problem solving, Organizational Skills

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