Teri M. Clark, BS, NHA, CDP

**** **** ******, ****** ** 48180

adipw3@r.postjobfree.com

313-***-****

Professional Experience

Care and Rehabilitation Center of Glacier Hills March 2020 – October 2020

Administrator of 102 bed Skilled Nursing Facility

Closing Skilled Nursing due to COVID

Villa at Parkridge April,2019 thru Nov. 2019

Administrator 144 Bed Skilled Nursing Facility

Maintained occupancy in the high 90%

Reduced complaint surveys by nearly 80% on a 6- month period

Reduced agency use by 60% in 6 month period

Assembled a team of high functioning individuals

Advantage Living Center of Redford & January 2017 thru March 2019

Advantage Living Center Redford Village

Administrator: 88 Bed Skilled Nursing Facility with 20 bed Greenhouses

Executive Director: 56 Bed HFA with 16 bed Memory Care Neighborhood

SNF: Increased star rating from 3 to 5 stars

Assisted in the development and execution of employee appreciation programs intended to decrease turnover and increase employee satisfaction

Consistently maintained direct care PPD of 3.6

NOI improvement year after year

Managed expenses well within budget, without exception

Average Medicare rate of 576.00 on a budget of 529.00

Strong survey history and strong relationships with surveyors, based on honesty, transparency and collaboration

In 2-year period, only had one complaint survey which resulted in a citation. Plan of Correction was given a desk review. Both annuals were also given a desk review. The desk reviews were initiated by the Licensing Officer

Strong business acumen

Strong leadership and motivational skills

Recruited and retained a spectacular IDT of devoted individuals who worked diligently and side-by-side to make our facility high-performing and among the best in the company

Natural affinity for the older population: focused on individuality, dignity and respect

Assisted in the coordination and execution of marketing events both on campus and within the surrounding community

Presented customer service portion of corporate orientation to new employees

Outstanding communication skills, competitive and an innate and proven drive to succeed

Collaborated with neighboring independent living to increase census, intermingle communities for the betterment of both and ensure appropriate placement for referrals

Aberdeen Rehabilitation and Skilled Nursing January 2016 through January 2017

Interim Administrator: 198 Bed, dual certified SNF with 160 employees

Responsible for improving reputation in the community

Maintained direct care PPD of 3.10

Increased employee satisfaction

Revised policies and procedures

Consistently met operating budget

Tendercare of Taylor/The Lodge at Taylor November 2013 through January 2016

Administrator: 150 Bed, dual certified SNF with 190 employees

Responsible for facility financial and regulatory success

Increased star rating from 2 to 4 stars

Maintained overtime of less than 5%

Consistently met or exceeded NOI budget

Maintained direct care PPD of 3.97

Decreased turnover 15%

Executed corporate objectives without fail

St. Anthony Health Care Center Warren, MI January 2006 through November 2013

Administrator: 102 Bed, 5 Star, dual certified SNF with 135 employees

Responsible for overall facility management, profitability and operations

Accountable for census development, accounts receivable, accounts payable,

employee turnover and staff performance.

Developed the finest interdisciplinary history, team to adhere to and carry out the facility and corporate goals, policies and procedures.

Consistently maintain direct care PPD of 3.60 or less

Maintained overtime of less than 3%

Managed expenses within budget.

Committed to building and maintaining an environment of resident-centered care in a cost-effective way.

Lead the marketing endeavors and coordinate community involvement

Education and Accomplishments

Madonna University, Livonia, Michigan. B.S.: Long Term Care Administration

Certified Dementia Practitioner

Completed Alzheimer’s Association Habilitation training – certified to train others

3.85 GPA. Graduated with high honors

Member of the Gerontology Honor Society.

Previous member and co-leader of Macomb Case Management Network

Recipient of American Health Care Association Bronze – Commitment to Quality

Guest Speaker – 2012 HCAM Annual Convention. Subject: Resident Diversity to maintain and increase census.

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