Objective: Currently seeking a position utilizing my sales, marketing and communication skills for products in which I have confidence and believe. Customer Service goes hand-in-hand with sales and is, technically, a skill in which I have deep experience and enjoy.

EMPLOYMENT:

Outbound & Inbound Sales Remote working position

HP One Medicare Solutions 6/1/2020 - Present

Licensed Health Insurance Agent with Medicare Certification

-Inbound & Outbound sales call center. Conduct needs assessments and present and sell Medicare plans on the phone to include enrollment through various carrier portals.

-Requires use of computer with 2 monitors and proprietary CRM and connected tools. Microsoft Office applications used daily: Outlook, Teams, Calendar for communication and organization.

-Duties include customer service for client base as needed to find physicians, explain coverage, facilitate connection with customer service department.

Outbound Sales

TTEC 3/5/20 - 4/13/20

Was hired to make outbound calls and develop leads and do needs assessments. I never made it out of training.

COVID 19 caused everyone to go home on March 13 or 14. They decided I was not a good fit for the position they hired me for. The rule was if you were not on the job making outbound calls for 4 weeks you would not be able to make calls from home without supervision. I was interviewed by 2 other departments on April 20 at TTEC and they finally said on April 28 that they would just show me as terminated effective April 13th.

Outbound Sales, Call Center

Town & Country Advertising 6/26/18 – 3/5/20

-Outbound calls to active buyers and new leads for sale of newspaper advertising.

-Required use of proprietary CRM and technical accuracy for ad copy.

Outbound Sales, Call Center

Web.com, Scottsdale, AZ 6/2/17 – 6/22/18

-Cold call sales. When employment began I set appointments and closed sales. Then they revamped whole system and only the best closers ran the presentations, and I became an appointment setter.

-Required strong communication skills and ability to challenge the prospect using scripted rebuttals through -active listening.

-Employed intrapersonal skills to manage the fast paced environment and work within a team while maintaining my entrepreneurial drive.

-I called owners of small to medium size businesses in various market segments from carpet cleaning to electricians to chiropractors and lawyers for Web.com’s online marketing platform.

-Used computer in CRM (SalesForce) to manage prospect records, make outbound calls and Outlook email correspondence. Some leads provided. Self-sourcing encouraged.

I was second highest in sales among peers for the Scottsdale Office for Third Quarter in 2017.

Massage and Energy Medicine Consulting & Mentoring

Judith Watkins, PLLC, Scottsdale, AZ (Self Employed) 8/2016 – 6/2/2017

Synergy Solutions Bodywork, LLC, Daytona Beach, FL (Self Employed) 2010 - 2017

-Marketed for massage clients through Groupon, Email, Health Fairs

-Marketed consulting and mentoring in energy medicine through free lectures at small venues such as bookstores and metaphysical stores.

-In 2011 & 2012 I worked part time as an independent contractor in a chiropractor's office. I performed massage for his patients as he prescribed. Account documentation on paper patient files per office requirement.

Earlier Work History

Account Manager - Licensed in Property and Casualty Lines of Insurance with two professional designations (CIC and AAI)

Sihle Insurance Group, Altamonte Springs, FL 2004 - 2010

Caton-Hosey Insurance Agency, Port Orange, FL 2001 - 2004

Responsibilities:

-Provided customer service to include resolving complaints, taking claims, answering coverage questions, managing billing problems via email, phone, computer.

-Researched computer records, gathered information from insurance company personnel in accounting, underwriting and billing to accomplish customer satisfaction.

-Collected payments,

-Verified documents and policies for accuracy,

-Read and deciphered contracts,

-Made presentations for both instruction and sales,

-Electronic Account documentation using industry CRM

-Marketing for renewal quotes and up-selling daily

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