Manager Program
Resume:
Nicole Miller
Albuquerque, NM 87120
***********@*****.***
Areas of Key Emphasis
- Quality assurance and compliance - Critical Thinking -Trauma and crisis informed approach
- Client and staff training - TFC licensing specialist -Community involvement and fundraising
Professional History
Red Mountain Family Services
Program Manager and Supervisor
NM (July 2019 – Current)
Responsible for supervising treatment coordinators. Providing supervision four hours per month with each treatment coordinator; reviewing all cases and documenting the supervision. Responsible for ensuring the charts for each treatment coordinator are up to date and contain the correct required information. Review charts and given written feedback to the treatment coordinators; follow up to ensure all corrections to the charts are completed. Responsible for correcting and approving monthly treatment plans and weekly contact notes for each client. Responsible for setting up the required on call schedule and making sure all days and night are covered with staff; must include reviewing all on call contacts and making sure the on call contacts and documentation are completed on time and correctly. Responsible for making sure the office has coverage at all times; received schedules each week. Responsible for making sure that all treatment team meetings and plans are completed within thirty days, must make sure all treatment foster children received two home visits a month to ensure safety and support for the TFC parents; make sure all other paperwork is completed on time and within the required licensing requirements. Complete staff performance evaluations when they are due. Complete all administrative tasks associated with supervising treatment coordinators; time sheets, manage compensatory time, manage time off, training attendance and all other professional duties required by the treatment coordinators.
The Bair Foundation
Foster Parent Recruiter, Community Outreach Manager and Licensing Specialist, Albuquerque, NM (November 2015 – July 2019)
Conduct Treatment Foster Care (TFC) applicant home studies and approve/deny applicants for licensure. Supervise and review home studies completed by contractors to either approve/deny for TFC licensure. Initiate federal, state, local and out of state background checks for all new and current foster parent families. Complete monthly marketing report and submission to national corporate office. Complete match assessments for client to TFC home. Conduct Community outreach. Organize and supervise community events for foster family and children. Coordinate and facilitate foster parent support group. Audit all treatment foster parent and child files. Conduct training for all Bair Foundation of New Mexico staff and new hires. Conduct internal audits to ensure the Bair Foundation is in compliance with The Council on Accreditation Standards, compliance with Christian Alliance for Orphans (CAFO) certification, and Evangelical Council for Financial Accountability (ECFO) compliance, state regulations and Bair Foundation Policy and Procedures.
-Recruiting Events: Orphan Sunday, The Stand, Flourish Impact, Senior Olympics, Legacy Church, City / County Summer Events
-Conduct minimum of 14 initial Home Studies annually.
-Complete minimum of 35 annual updates and addendums
-Certified instructor conducting 54.5 hours of initial trainings for Treatment Foster parents and 24 annually hours of trainings including: CPI, New Hire Orientation, Structured Intervention Treatment Foster Care (SITFC), Structured Intervention Model (SI Model), Cultural Diversity Training, Medication Management and Regulation, Infection Control, “Opportunities In Crisis” (OIC), “Developing Resiliency”, “Promoting Placement Stability”, “Together Facing the Challenge” parts 1-3, “Trauma” series 1-8, Boundaries Training, Child Development Trainings, Appropriate application of Diagnostic Statistical Manual version 5 (DSM-5) for TFC clients, Policy and Procedure.
-Maintain case load of up to 15 foster parents.
Therapist, Albuquerque, NM, January 2015 - November 2015
Provided trauma-based therapy utilizing cognitive behavioral therapy techniques for children in treatment foster care. Completed comprehensive psychological assessment to assist in creation of individual and family treatment plans. Completed weekly treatment notes to evaluate progress or regression. Participated in monthly treatment team meetings. Collaborated with child protective services, NM Courts, medication management specialists, equine therapy, occupational and physical therapy agencies. Provide adoption counseling, family and sibling therapy and individual therapy. Complete monthly concurrent assessments as required by individual MCO’s and private pay insurance to determine eligibility and level of need.
-Managed average caseload of 12 clients
-Conducted minimum of 12 individual, family, and sibling therapy sessions per week
State of New Mexico Children, Youth, and Families Department
Permanency Planning Worker, Albuquerque, NM, March 2013 - December 2014
Case management for children adjudicated as abused or neglected. Created treatment plans for children, parents, and families to assist in reunification and/or adoption. Referred children and parents to appropriate services and monitor engagement and progress. Conducted regular assessments to determine if return home is safe and in the best interest of the child/youth. Represented the State of New Mexico in all legal proceedings including family mediations, judicial reviews, permanency hearings, relinquishment of parental right hearings, and termination of parental right hearings. Worked with foster parents to ensure the safety, permanency, and well-being of all children in state custody. Conducted in home visits at least monthly. Investigated reports of alleged abuse and neglect in foster homes. Acted as legal guardian for children in state custody. Facilitated adoptions for children freed for adoption. Coordinated with hospitals, state agencies, treatment agencies, private organizations, and extended family to compile a complete history for child/youth. Facilitated meetings with potential adoptive parents to ensure appropriate placement. Collaborated with out of state child protective services to ensure receiving family was appropriate and met all necessary requirements for licensing. Coordinated out of state adoptive placements and verify all appropriate support agencies and interventions are in place. Negotiated adoption subsidies with adoptive parent(s).
-Managed caseload averaging 55 children and their parents
-Conducted monthly home visits conducted for each foster child and their biological parents
Statewide Central Intake, Albuquerque, New Mexico, January 2003 – March 2013
Received, composed, edited and submitted reports of allegations of abuse and neglect referrals for children by telephone for all counties on a statewide basis. Worked under constant high stress and time constraints. Fielded calls from Juvenile Probation Officers to assist with scoring criteria for detainment. Collaborated with law enforcement agencies, state agencies, and community agencies to ensure the safety and well-being of children. Extensive use of FACTS computer program/system. Assisted with collection and dissemination of information regarding to state, and nation-wide, AMBER alerts.
-Received and processed 250 – 500 abuse/neglect reports per day
-assisted in training new hires
Education
New Mexico Highlands University, Albuquerque, New Mexico
Master of Social Work, graduate
Chatham University, Pittsburgh, Pennsylvania
Bachelor of Social Work, graduate
Chatham University, Pittsburgh, Pennsylvania
Associate of Psychology, graduate
Community College of Allegheny County, Pittsburgh, Pennsylvania
Associate in Liberal Arts, English, and General Science, graduate
Licenses and Certifications
Certified Nonviolence Crisis Intervention Training Instructor
Certified SAFE Home Study Licensing Specialist, Supervisory training for SAFE
Certified SITFC/SI Model Instructor
Notary Public
Certified in CPR and First Aid
Community Involvement
Order of the Eastern Star, member
Daughters of The Nile, member
The Pittsburgh Foundation Philanthropy
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