Rajeev Kumar Singh E-mail: adipti@r.postjobfree.com

Contact No.: +1-650-***-****

**** ******** *** #**, *** Jose, CA

Professional Summary

Technical Program Manager, 10/2014- Present

Wipro Limited – Palo Alto, CA

Driving Global Operation Center for marketing, Communication, and Analytics portfolio for one of the leading tech organizations and managing customer engagement and reporting with revenue of 15.0 million USD.

Contributed to developing and managing account growth plans and executive actions.

Delivered enterprise application cloud migration projects from Discovery through production release

Delivered user experience innovation in Enterprise Product content management system

Led cross-functional team of 9-18 employees to migrate high traffic eCommerce websites to the cloud ecosystem ( AWS & Azure)

Managed team of 82 (6 USA, 1 UK, and 75+ India) for digital customer experience program with revenue of 3.5 million USD

Managed WSR, MBR, and QBR business presentation with customer Vice President, Director and Senior Manager

Experience with T&M, Fixed Price and Managed Services commercial model

Experience capturing and reporting on program roadmap key milestones, dependencies, and risk management

Managing program delivery from the Client location and serve as the first point of escalation

Led multiple teams of development, enhancement, and support projects with several technologies servicing various corporate functions

Led initiative to standardize the software development process

Established program level cadence and drive program level ceremonies (e.g. PI Planning, Product Management Council, Scrum of Scrums, Sprint retrospectives, Sprint execution)

Developed and maintained productive working relationships with project sponsors, stakeholders, and key systems users

Oversees Schedule Management, Time Management, Budget Management, Scope Management, Change Control Management, Quality Management, Risk Management, and Issue Tracking, Estimating, and Planning

Identified and addressed customer requirements to ensure customer satisfaction

Interfaced with cross-functional teams to ensure scope, schedule, resources are aligned across teams

Managed multi-cultured and multi-vendor large teams in USA, UK, and India

Insured risks are accounted for and provided risk mitigation strategies for program and projects

Led initiative to implement an agile culture in the team

Working closely with the users and technical teams to ensure that the business requirements are clear and well defined, and that new product features meet the business requirements.

Recommending projects to IT management and users for approval.

Helping in Estimating staff resource needs for analysts, programmers, user personnel, consultants, and equipment.

Designed, developed, and executed DevOps continuous integration and continuous delivery

Improved Customer satisfaction Index from 88% to 100% in Oct 2020 Technical Lead/Senior Developer – 08/2011-09/2014

Accenture Services Pvt. Ltd.

Designed and developed web portal for financial services to accessing the Insurance policies, claims details from various source system, integrated various legacy source system to SharePoint

Led 9 person team to designed and implement web based portal with a service-oriented architecture

Conceptualized & built software products to automate manual process, improve collaboration and streamline data collection; resulted in time saving of ~80%

Built web based rating tool for property insurance policy premium and claim system. This tool selected as best rating tool in Lloyd European zone. Software Engineer – 10/2008-07/2011

Accenture Services Pvt. Ltd. / Kolte Patil Developer

As a member of Technology team, I was instrumental in architecting the web portal using Micro services, Java,C#,ASP.Net, MS SQL, Java Script, XML, XSLT, HTML5 and CSS

Involved in creating sample of design patterns that could be used as a model by the development team. Extensive involvement in all stages of application development life cycle including requirements, architecture, design, development, implementation and support Skills

Industry Domain: Financial services (Insurance), eCommerce & Hi-Tech (Digital customer experience solution)

Core Competency: Project Management (Application outsourcing, Digital transformation & System integration), Program Management (Delivery Excellence, Financials, and People Management & Business Value Creation), Cloud Migration, Product Management, Customer Management, Team building and Mentoring, Software design and architect, Agile Methodology

(Scrum, Kanban, Extreme Programming), SDLC

Tools: Atlassian tools (JIRA, Confluence), Microsoft Azure DevOps Tool, SharePoint, Microsoft Excel, Microsoft Project

Certification: Microsoft certified technology specialist, Certified Scrum Master, ITIL 4

Technology: Cloud Computing (AWS, Microsoft Azure), Java, DevOps, C#, ASP.Net, SQL server, MS SharePoint, Enterprise Search, Mobile App development, Java Script, Microsoft CRM Educational Qualification

Master of Computer Application (2005-2008) from Pondicherry University, India

Bachelor in Information Technology (2001- 2004)

Awards & Recognition

Research Publications

International Journals

Analyzing the population sizing phenomenon in GA for 0/1 knapsack with object preference. In International Journal of Information processing (IJIP), Vol-3,No.1,2009,ISSN:0973- 8215/pp.5-17.

Effect of Variable mutation rate on Nomadic Genetic Algorithm. Accepted for publication in the Journal of Information, Intelligence and Knowledge (JIIK). International Conference

Genetic Algorithm with Population sizing & Reward function for 0/1 knapsack with object preference, In Proceedings of the International conference on Information Processing. Aug 8-10, 2008, Bangalore, India. (Selected as Best Paper of the Conference)

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