Sandra Rosier Metzger

**** * *** ** *****, OK ***12 580-***-**** adipt3@r.postjobfree.com

Objective

Position allowing for parlay of demonstrated organization, customer service,

communication, and management skills proven by more than ten years of successful and

profitable administrative expertise.

Profile

Motivated, dependable professional with track record of working long hours and achieving

impressive results. Talent for quickly mastering technology. Diplomatic with professionals and

non-professionals at all levels. Accustomed to handling sensitive, confidential records.

Demonstrated history of producing timely and accurate reports and adhering to State and

Federal guidelines.

Flexible and versatile under pressure. Poised and competent with demonstrated ability to

surpass social differences. Thrive in deadline driven environments. Excellent team building

skills.

Skills Summary

Management • Computer Knowledge • Payroll

Customer Service • Report Preparation • Insurance Billing

Office Administration • Accounting/Bookkeeping • Supervision of Staff

Orientation/Training • Human Resources

Professional Experience

COMMUNICATION/REPORTS/PRESENTATIONS/TECHNOLOGY

Prepare complex reports for managed case organizations, ensuring full compliance with

agency requirements and tight deadlines

Author professional correspondence to customers and vendors

Communicate company policies, procedures, and benefits using terms to facilitate

understanding

Rapidly learn and master varied computer programs

CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING

Supervise front office operations and provide impeccable customer support

Resolve customer concerns and complaints

Develop and implement strategic marketing plan for business

Increased area of custom orders by 60% in the first year resulting in increased profits

Introduced new products to customers to increase sales of State Contract

DETAIL MASTERY and ORGANIZATION

Manage all aspects of day to day operations

Supervision/training of staff

Accounts payable/receivable, insurance, billing, payroll, taxes, inventory, and shipping

Contract Manager in charge of five Sate Contracts

Compliance with HIPPA and Medicare requirements

Computer Skills

• Microsoft Word • Microsoft Excel •QuickBooks *Kronos

Employment History

Key Personnel 9717 E 42nd St Tulsa, OK 74146 (Stacy Dixon 918-***-****)

On-Site Manager (HR Liaison) at the Navistar Bus Plant Feb 2020 to October 2020.

Orientaion/Training new hires. Kronos: attendance tracking, hours/payroll reporting and terminations. Worked closely with both medical and safety for Covid and accidents.

R & S-3010 N 193rd East Ave; Catoosa, Oklahoma 74015 (Ron Appelman 918-***-****)

Care Giver July 2019 to Jan 2020

Care for 92 yr old gentleman. Prepare 2 meals daily. Light housekeeping

Main Street Pub-224 S Main St; Wagoner, OK (Teena Anderson 918-***-****)

Manager Jan 2017 to June 2019

Managed a small liquor bar. Obtained all required license and permits. Hired and trained all staff. Weekly ordering and inventory of all resale items. Daily balancing of all monies. AP and AR. QuickBooks. Filed and paid all taxes. Bartended when staff was absent. Marketing and customer relations.

Dam Bar-21710 Hwy 80 E; Ft Gibson, OK 74437

Owner Sept 2015- Oct 2016

Leased and operated small beer bar for one year. Obtained all required license and permits. Hired and trained all staff. Weekly ordering and inventory of all resale items. Daily balancing of all monies. AP and AR. QuickBooks. Filed and paid all taxes. Bartended when staff was absent. Marketing and customer relations.

LaFERRY PROPANE (Cypress Cove Marina) 6372 E 101st St N; Wagoner, OK 74467 918-***-****

Camp Host May 2015-Oct 2015

Collect rents and assist campers with questions and problems.

BRB ROOFING & MFG-3143 N 32nd St; Muskogee, OK 74401 (Doss Briggs 918-***-****)

Commercial Assistant Dec 2012-May 2015

Administrative duties for the president and commercial roofing division. Pulled permits and bonds. Inventory, collections. Tracking job site progress.

SHELTERED WORK OPP-3324 Enterprise Blvd; Durant, OK 74702 (Theresa Laborico 580-***-****)

Production Supervisor/Office Manager/Executive Director October 2001 to May 2011

(Production Supervisor 6 months, Office Manager 4 years, Executive Director 5 years) Daily operations and management of staff overseeing approx. 20 clients; at a vocational training center for developmentally disabled adults. Bid and procure State and private Contracts, marketing and sales, hire and train all office staff. Payroll, AP/AR, inventory, collections, report preparations for board meetings, QuickBooks. Secure United Way assistance. Attend State Use Meetings. Obtained all mandatory and optional trainings/certificates for this field. Yearly state audits. Fill in where needed when short staffed including taking clients out on jobs such as janitorial, driving the transportation bus, or working in center on laundry contracts.

Education

White Rock Academy/Accelerated Christian Academy -Dallas, TX

Foundations, General Employment Training, Effective Teaching and Learning, Train the Trainer

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