MYRON C. TOPACIO

*** ****** ****** **. *** Dionisio (Kabihasnan),

Parañaque City, Philippines

Mobile No. 096********

E-mail Address: adipt1@r.postjobfree.com

OBJECTIVE:

To be able to significantly contribute to organizational excellence and thereby attain meaningful professional growth in advancing the kingdom of God with skillful hands and humble heart

WORK EXPERIENCES:

ANZ Global Services & Operations, Manila

HR Analyst

January 2012 - June 2019

Duties and Responsibilities:

Attend to and process customer inquiries and request by applying Administration standard operating procedures and utilizing problem solving skills for resolution.

Respond to documentation of requests and inquiries from customers and fully document all cases in case management application as required.

Investigate issue areas and determine methods of mitigation in order to resolve problems within acceptable timeframes, routing or escalating inquiries as appropriate in order to uphold effective and timely resolution while maintaining confidentiality with sensitive employee data.

Take ownership of all Administration assigned tasks, initiatives, and inquiries and make sure that they are resolved / completed efficiently and with a superior level of quality.

Communicate and interact effectively with customers and team members; develop credibility and trusted mutually respected relationships with customers, supervisors, and team members.

Perform Off boarding administration and process final pay computations.

Assist in compensation ad hoc reporting and analysis as needed and contributes to driving continuous process improvements.

Other Duties & Responsibilities

Perform special projects and related duties as assigned.

Work in collaboration with other team members to execute tasks and fulfill key deliverables, seeking input and assistance as needed.

Establish and maintain a confidential and sensitive work environment, focusing on customer service by handling all customer requests in a professional manner.

Participates in scheduled and ad hoc training in order to improve performance, process acumen and gain additional knowledge.

Zapper Philippines BPO Inc.

Payroll Assistant

July 2011-October 2011

Duties and Responsibilities:

Handles payroll and administration functions for APEA Region

Preparation and filing of annual return of income taxes withheld on compensation and alphabetical list of

Perform other duties and responsibilities that may be assigned from time to time

ALORICA (formerly Advanced Contact Solutions Inc.)

HR Compensation and Benefits Specialist

March 2005 - July 2011

Duties and Responsibilities:

Handles payroll and administration functions.

Assist, coordinate, and collaborate with CB officers in the effective and efficient accomplishment and implementation of the section's Plans and Programs

Acts as mentoring leader for the staffs

Suggest and initiate any process and task improvement for the company's compensation and benefits deliverables.

Process and monitor the Employee Performance Reviews of officers, Contracts, Movement Papers and Annual Merits increase of all employees

Research on industry compensation and benefits package across the industry and provide benchmarking

Perform other duties and responsibilities that may be assigned from time to time

SOFTWARE SPECIALIST INC

Payroll Associate/Technical Support for Payroll

Nov 2001 - June 2002

Duties and Responsibilities:

Process confidential payroll of various clients

Prepares quarterly collection list required by the SSS and HDMF

Prepares filing of annual return of income taxes withheld on compensation and alphabetical list of employees from whom taxes were withheld at the end of the year with Bureau of Internal Revenue.

Maintenance of Payroll System Software and workstations.

SYCIP GORRES, VELAYO & CO.

Payroll Associate/Technical Support for Payroll

Dec 1996 - Nov 2001

Duties and Responsibilities:

Process confidential payroll of various clients and monthly remittances for government agencies.

Prepares quarterly collection list required by the SSS and HDMF

Prepares filing of annual return of income taxes withheld on compensation and alphabetical list of employees from whom taxes were withheld at the end of the year with Bureau of Internal Revenue.

Maintenance of Payroll System Software and workstations.

EDUCATION

SY ‘96-2005

STI College – Makati

Bachelor in Science in Computer Science

SY ‘94-’95

Pamantasan ng Lungsod ng Maynila

Bachelor in Science in Mechanical Engineering

SKILLS

MS Office:

MS Outlook, MS Excel, MS Word, MS PowerPoint, MS Acess,

Payroll Application :

PeopleSoft, CloudPay

Programming:

Visual Basic, MS Excel VB, JAVA,

CERTIFICATES

OE Academy:

Basic Robotics via Automation Anywhere

November 2018

Agile

May 2019

Lean

May 2019

Continuous Improvement & Capacity Management

May 2019

Human-Centred Design (HCD)

June 2019

REFERENCE

Name : Rowel A. Violenta

Relationship : Life Coach

Position : Senior Pastor

Company : Harvester Church International

Telephone : 093*-***-****

Email : adipt1@r.postjobfree.com

Contact this candidate