Service Representative Executive Assistant

Stephanie Messenger

Laguna Beach, CA ***** 949-***-**** adipps@r.postjobfree.com

Summary of Qualifications

Detail-oriented Certified Master Loan Processor (CMLP) with nine years of valuable, hands-on experience.

Outgoing and personable communicator with exceptional telephone communication skills.

Experience processing a high-volume of mortgage applications accurately, quickly, and efficiently.

Unique ability to communicate well with individuals from all walks of life, including educating key stakeholders.

Stellar time management, attention to detail, and organizational skills, including prioritizing tasks.

Proficient with Microsoft Office; QuickBooks; and Salesforce.

Familiar with the state and federal loan regulations, including conventional, FHA, and VA, as well as the Dodd-Frank Wall Street Reform and Consumer Protection Act.

Demonstrated ability to work well independently as well as part of a team.

Areas of Expertise

Loan Processing FHA/VA Loan Processing Mortgage Underwriting

Appraisal Review Calculating Income Tax Return Analysis

Education and Training

Certified Master Loan Processor (CMLP), Campus Mortgage; earned Sept. 2020

Completed 24 course hours and passed the proctor exam

Work History

Joe Verde Group 2011-Apr. 2020

Customer Support Service/Sales Trainer

Displayed solid telephone communication skills to train automotive sales staff on best customer acquisition practices.

Devoted a minimum of four hours per day on the telephone supporting associates at 300 nationwide dealerships.

Reviewed communications between sales associates and prospective buyers that did not result in a sale.

Trained sales associates on techniques to re-gain control of conversations and gain trust to close sales.

Role-played a variety of real-world conversation so sales associated learned new skills, knowledge, and experience.

Highlight:

Praised by many sales associates for increasing their sales, confidence, and career trajectory.

Stephanie Messenger

Laguna Beach, CA 92651 949-***-**** adipps@r.postjobfree.com

Work History (continued from page 1)

Triple AAA 2010-2011

Customer Service Representative

Built and maintained positive relationships with customers to assist with their insurance needs.

Costco 2008-2010

Member Service Representative

Supported members by providing an outstanding service experience, including helping to locate products.

Pacific Life 2000-2008

Conference Planner/Customer Service Representative

Showcased stellar people skills in person and over the telephone to answer questions from customers or plan participation in events such as booking travel arrangements for major conferences.

Cox Communications 1997-1999

Customer Service Representative

Built and maintained positive rapport and communication with a high-volume of customers each day.

Artist, Christopher Paul Cobb 1995-1996

Executive Assistant

Booked events for the artist to showcase his work in New York City and completed administrative tasks.

CTX Mortgage 1994

Funder

Supported applicants by getting their loans funded in a timely and efficient manner.

National Pacific 1991-1994

Mortgage Processor

Successfully processed up to 80 applications per month so they were ready for funding.

American Residential 1985-1991

Wholesale Processor

Played an integral role growing the Palmdale and Lancaster areas in the Antelope Valley.

Stephanie Messenger

Laguna Beach, Ca.949-***-**** adipps@r.postjobfree.com

RESUME SUPPLEMENTAL INFORMATION

I drive business success by:

Proactively going above and beyond; (2) assessing challenges and delivering solutions; and (3) building and growing relationships with key stakeholders.

Proactively Going Above and Beyond:

I take great pride in my work and maximizing my potential and that of my organization. This is reflected in my consistent results achieved. During my career, I have processed a high-volume of mortgage applications accurately, quickly, and efficiently. I am a detail-oriented Certified Master Loan Processor (CMLP) with nine years of valuable, hands-on experience. I also offer stellar time management, attention to detail, and organizational skills, including prioritizing tasks.

Assessing Challenges and Delivering Solutions:

First and foremost, I am a problem solver. I enjoy working with key stakeholders to overcome challenges and implement solutions. My strength is communication. I have solid listening, verbal communication, and interpersonal skills to work well with individuals from all walks of life. I have expert knowledge of loan processing, including conventional, FHA, and VA loans, as well as mortgage underwriting; appraisal review; calculating income; and tax return analysis. Furthermore, I am familiar with the state and federal loan regulations, including conventional, FHA, and VA, as well as the Dodd-Frank Wall Street Reform and Consumer Protection Act.

Building and Growing Relationships with Key Stakeholders:

I am known for getting the job done right in a professional and efficient manner. I am well-liked by my customers and colleagues. During my career, I have showcased a unique ability to communicate well with individuals from all walks of life, including educating key stakeholders. I am an outgoing and personable communicator with exceptional telephone communication skills.

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