PRhonda Rondeau Technical Product Manager – Technical Communicator

adippj@r.postjobfree.com LinkedIn 626-***-**** Pasadena, CA 91103 Top-performing and innovative technical professional with extensive product management experience within highly competitive technical markets. Analytical individual skilled in successfully navigating diverse industries including internet, aerospace and social media through periods of accelerated growth. Interpersonal communicator focused on building relationships and promoting collaboration across business lines to drive positive change and comprehensive business approaches for enhanced profitability. Areas of Expertise include:

Product Management Process Improvement Jira Administration

Technical Writing

Software Demos

Agile & Scrum

Methodologie

Social Media Strategy

Diagrams

Community Management

Quality Assurance

User Experience

Waterfall and Wagile

APIs

eDiscovery

Training & Leadership

Problem Resolution

Project Management

EXPERIENCE & NOTABLE CONTRIBUTIONS

ProSearch Los Angeles, CA 2018 - 2020

Technical Product Manager

Creating web products for eDiscovery. As eDiscovery changes, so does technology as well as new ways for eDiscovery Specialists to review new communications types for compliance or litigation purposes. The importance of eDiscovery specialists required to process and review new technologies increases every time a new way of communication created. Key Accomplishments:

Defined product vision from initial conception

Worked directly with cross functional teams to get product to production

Created and maintained internal documentation and diagrams to foster a better understanding of the platform INDEPENDENT CONSULTANT Pasadena, CA 2009 – 2010 Technical Communicator and Consultant

Developing new and maintainable documentation for technical products and services to a variety of clients in the greater Los Angeles area. Delivering content with modern development processes for technical reference materials and manuals and content management and workflow tools for production and shaping of quality documentation. Key Accomplishments:

Demonstrating expertise in designing and writing technical documentation and processes for software, products and web-based publishing.

Displaying solid organizational and interpersonal communication skills to relate to clients of diverse backgrounds.

Creating training video scrips and producing training videos for OroCRM and OroCommerce X1 SOCIAL DISCOVERY Pasadena, CA 2011 – 2016

Technical Product Manager

Delivering hands-on technical management by providing cross-discipline leadership throughout a product’s lifecycle while ensuring an innovative user experience. Executing strategic management of the X1 Social Discovery software from initial concept through to delivery including sprint cycles for detailing user stories for features, bugs and enhancements. Leading the training for quality assurance and technical support teams while collaborating with development teams to ensure potential obstacles are overcome prior to production and release schedule dates. Partnering with marketing and executive teams to assist in preparing updated marketing materials for release. Serving as technical communicator by developing documentation and online help website for keeping customers informed of new release information and notes, instructional and newly updated documentation.

Key Accomplishments:

RHONDA RONDEAU

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Displaying exceptional product management with a record of accomplishments in delivering complex IT and Social Media collection solutions to X1 Discovery Clients.

Researching and leveraging APIs for social media platforms to keep up with constant development changes and accurately communicate those changes to the developers to improve the X1 Discovery Product.

Delivering a top product for police and investigators to effectively address social media evidence stored in the cloud. MAGENTO INC/EBAY Culver City, CA 2010 – 2011

International Community Manager and Social Media Strategist Provided management for digital strategy and social media plans to leverage powerful social media content in support of core team and third-party developers to troubleshoot issues using the Magento Connect platform. Managed the online Magento community at http://www.magentocommerce.com/boards and supported products while being the voice in social media spaces, engaging in dialogs and responding to user inquiries. Developed and implemented social media strategy and policy while providing support for hundreds of developers with thousands of extensions using email, instant messaging, Skype, forums, twitter and phone calls. Partnered with marketing, senior leadership, product and external developers to assist in developing brand awareness and generate inbound traffic. Trained in social media strategy including the creation of contests and giveaways and encouraged community participation. Key Accomplishments:

Demonstrated ability to drive strategy with minimal supervision while delivering a track record of using social media to expand a brand’s reach.

Kick-started and managed the Magento Contributors Program overseeing communication between core team and open-source contributors, reviews and approval of Magento Connect Extensions.

Displayed strong multitasking skills while managing multiple projects with overlapping deadlines. MYSPACE FOX INTERACTIVE MEDIA Beverly Hills, CA 2007 – 2009 Community Manager and Technical Communicator

Executed strategic management for online social space at http://developer.mypace.com while assisting developers with troubleshooting open social issues on the developer platform. Interacted with social community, delivered new social capabilities and maintained daily engagement across the media channel. Supported in house and third-party developers by escalating bug issues, monitoring feedback and suggesting enhancements. Delivered support for hundreds of app developers and thousands of applications using email, instant messaging, MySpace messaging, forums, Twitter and phone calls. Served as the voice of the developer platform through forums, blogs, and Twitter and worked closely with public relations, partner support, executives, product, user experience and industry professionals on behalf of brand awareness. Key Accomplishments:

Provided writing and editing support for the MySpace Developer Platform. Created developer instruction materials and guides. Delivered technical support to engineering team creating processes for supporting developers and MySpace members.

Created diagrams and flowcharts to foster a better understanding of the platform. ADDITIONAL EXPERIENCE

Technical Communicator – Earthlink, Inc., Pasadena, CA *4 Years

Community Manager, Social Media – STAAR Surgical Company, Monrovia, CA*3 Months

Systems, Network and Security Administrator – Jet Propulsion Lab, Pasadena, CA *10 Years RHONDA RONDEAU

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EDUCATION & TRAINING

Certifications:

Smartforce cbt certifications Pasadena, CA

Windows NT 4.0 Essentials

Windows NT 4.0: Troubleshooting and Optimization

Windows NT 4.0 Configuration and Administration and Data Utilities Microsoft TCP/IP on Windows 4.0 DHCP

Unix: Working with Files · Unix: Using the Shell

Unix: Process and Data Utilities

BRAINMEASURES

Digital Asset Management Certification

Business Courses:

Process Owner – IS9000 · Process Mapping Using Visio Certified Product Owner

Scrum Institute 2019

Renewed Certified Scrum Product Owner® (CSPO®)

Scrum Alliance 5/2020

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Software and Applications:

Adobe Creative Suite · Microsoft Office Suite· Microsoft Visio · Hipchat · GoToMeeting· Content Management Systems · JIRA · Open Social RobHelp · WikiConfluence · MS SharePoint ·Slack · Jive·Flashback Pro· OroCommerce·OroCRM ·WordPress ·Visual Studio Code· Azure Devops· Familiar with:

Windows, Unix/Linux Systems

Concordance and Relativity

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