Mark Chandler

Summary

Reliable, dedicated, bilingual professional, with an ambition to succeed in any given environment. Possess 10+ years of experience in account management and building customer relationships for a range of product service and client types. Devoted to continual learning and always welcome a challenge. High-level communication instincts with a strong ability to engage effectively in all levels of an organization; leading teams to successful outcomes. Provide collaboration across departments to clarify and define business requirements resulting in a common vision for all stakeholders.

Professional Experience

Relativity, Chicago, Il May 2020- Nov 2020 (Laid Off due to Covid)

Billing Analyst

●Process license and usage billing into Sage Intacct

●Research and resolve discrepancies

●Update client information on an as need basis in PeopleSoft

●Assist with monthly closes

●Perform monthly reconciliations

●Manage client billing inquiry email box

●Respond to client inquiries in a timely manner

●Build and maintain internal and external relationships

●Perform collections calls and emails to keep aging collectibles at a minium

●Ad-hoc projects as assigned by leadership

Contegix, St. Louis, Mo November 2020- May 2020 (Laid Off due to Covid)

Financial Analyst

●Obtain project manager approval to invoice; revise billable data files as needed

●Prepare and send invoice documents to customers

●Assisted Spanish speaking clients with account information

●Assist in processing payments and reconciliation reporting during periods of high volume.

●Assisted the Controller in the preparation of the balance sheet, income statement, and cash flow reports. Prepared currency conversions before distributing consolidated results

●Established and coordinated a consolidation model for a rolling 12 month forecast, and financial plan, as well as monthly budgets for the CFO

●Working knowledge of generally accepted accounting principles, and bookkeeping procedures

●Took responsibility to prepare month-end, quarter-end, and year-end financial reports

Edgewell, Town and Country Mo, November 2018 -November 2020

A/R/ Supervisor Credit/Analyst

●Assisted Spanish speaking customers with payment

●Virtually Manage collections team of 10 in Pune India

●Assist in processing payments and reconciliation reporting during periods of high volume.

●Assisted collectors with cash application issue resolution.

●Manage credit memos, posting journal or voucher entries for account reconciliations.

●Research and validate daily distributor deductions

●Assisted the Controller in the preparation of the balance sheet, income statement, and cash flow reports. Prepared currency conversions before distributing consolidated results

●Evaluate financial data of new and existing clients; propose amendments and recommend credit limits or credit extensions.

●Work with Customer Service in researching, validating and issuing end user customer credits as requested based upon the delegation of authority

●Established and coordinated a consolidation model for a rolling 12 month forecast, a five-year financial plan, and monthly budgets for the CFO.

●Took responsibility to prepare month-end, quarter-end, and year-end financial reports

Express Scripts, Maryland Heights MO, December 2017 –November 2018

Business Analyst

●Reconciling historical administration fees for the Department of Defense contract.

●Identify any rebate guarantees.

●Collaborate with cross functional areas, with transparent communication to set clear expectations of deadlines.

●Proactively drive and develop best practices.

●Assist in processing payments and reconciliation reporting during periods of high volume.

●Assisted the Controller in the preparation of the balance sheet, income statement, and cash flow reports. Prepared currency conversions before distributing consolidated results

●Established and coordinated a consolidation model for a rolling 12 month forecast, a five year financial plan, and monthly budgets for the CFO.

●Daily monitoring and prioritizing of deductions assigned

●Daily reporting of open deductions

St. Vincent De Paul, Maryland Heights MO, April 2017 – December 2017

International Twinning Coordinator

●Assisted Spanish Speaking clients, and translated documentation.

●Coordinate financial donations between US and international councils (“twinning”) to provide financial resource for countries in need, with emphasis in Central America, South America and the Caribbean.

●Initiate and progress twinning applications of perspective donors.

●Engage with approved donors to ensure they follow the standard twinning procedures in regard to payment expectations, communications and accountability.

●Facilitate regular contact between ‘twinned’ parties, by acknowledging and personalizing fund distribution.

●Monitor each party’s compliance of the twinning policies, provisions and procedures, and apply appropriate action when necessary.

●Monthly bank wires of contributions to receiving parties.

●Quarterly reporting of ‘twinning’ financials to various internal stakeholders.

●Took responsibility to prepare month-end, quarter-end, and year-end financial report.

●Assisted the Controller in the preparation of the balance sheet, income statement, and cash flow reports. Prepared currency conversions before distributing consolidated results

Guerbet LLC, St. Louis MO, May 2015 – April 2017

Cash Applications Specialist

●Assisted Spanish speaking customers with account reconciliation

●Research and work distributor submission batches daily.

●Research and validate daily distributor deductions

●Wrote and implemented Cash Applications process.

●Assisted collectors with cash application issue resolution.

●Maintained cash receipt records on a daily basis.

●Handled multiple bank account receipt processing from ACH wires and lock box.

●Coordinated communications between sales and billing departments

●Answered queries from external and internal customers

●Processed monthly write-offs refunds and adjustments.

●Manage credit memos, posting journal or voucher entries for account reconciliations.

●Administered all incoming monies

●Create add bills to the distributors, facilitating and assisting in the collection of funds due Guerbet as needed.

●Work with Customer Service in researching, validating and issuing end user customer credits as requested based upon the delegation of authority.

●Researching, validating and adjusting distributor credits to the upfront rebate deductions and issue add bills as needed.

●Process distributor freight waiver credits.

●Process write offs as needed.

●Assist with monthly AR JE's, reconciliations, reporting.

●Assist with other collaborative functions in AR allowing progressive teamwork, accomplishment of department, and fulfillment of strategic company goals.

●Assisted the Controller in the preparation of the balance sheet, income statement, and cash flow reports. Prepared currency conversions before distributing consolidated results

●Took responsibility to prepare month-end, quarter-end, and year-end financial reports

Crane Merchandising Systems, St. Louis MO, 2013 –April 2015

Credit Analyst

●Assisted Spanish speaking clients with account reconciliation

●Prepare memorandums and loan approval summaries for prospective and renewed loans.

●Evaluate financial data of new and existing clients; propose amendments and recommend credit limits or credit extensions.

●Working with vendors to manage rebates and deals for sales.

●Manage credit memos, posting journal or voucher entries for account reconciliations.

●Negotiate and resolve client billing issues.

●Researching, validating and adjusting distributor credits to the upfront rebate deductions and issue add bills as needed.

●Maintain and review revenues, daily cancel and pay default accounts.

●Post and record client’s payment transactions.

●Provide high-level customer service with internal and external clients.

●Champion various accounting and billing projects.

●Maintain active written and verbal communication channels with various levels of management.

●Identify process issues and contribute streamlined solutions

●Assisted the Controller in the preparation of the balance sheet, income statement, and cash flow reports. Prepared currency conversions before distributing consolidated results

●Daily monitoring and prioritizing of deductions assigned

●Daily reporting of open deductions

Laird Technology, Chesterfield MO, 2010-2013

Accounts receivables analyst

●Coordinate the completion of daily receivable activities based on defined schedules and turnaround times.

●Generate payment status on past due and current invoices and coordinate document flow between the client and Laird Technology.

●Researching, validating and adjusting distributor credits to the upfront rebate deductions and issue add bills as needed.

●Perform thorough audits of all accounts to ensure implementation of proper internal processes.

●Working with vendors to manage rebates and deals for sales.

●Manage credit memos, posting journal or voucher entries for account reconciliations.

●Monitor, investigate and follow up on all aged receivables, ensuring timely and full resolution to client discrepancies.

●Monitor ordering, invoicing and payments to securing cohesive and streamlined process.

●Execute cash application duties.

●Assisted the Controller in the preparation of the balance sheet, income statement, and cash flow reports. Prepared currency conversions before distributing consolidated results

Avocent Corporation, Huntsville AL, 2005-2010

International Account Representative

●Managed South and Central American Spanish speaking customers with account management.

●Analyze letters of credit, propose amendments, complete documentation and review corresponding collections for accuracy.

●Perform government billing through use of Wide Area Workflow.

●Researching, validating and adjusting distributor credits to the upfront rebate deductions and issue add bills as needed.

●Working with vendors to manage rebates and deals for sales.

●Manage credit memos, posting journal or voucher entries for account reconciliations.

●Apply export compliance procedures including the process of Certificates of Origin and NAFTA paperwork for international shipments.

●Accurately calculate and implement daily bank deposits.

●Run and maintain daily credit card reports.

●Assisted the Controller in the preparation of the balance sheet, income statement, and cash flow reports. Prepared currency conversions before distributing consolidated results

Lindenwood University, St. Charles MO, 2000-2005

International Account Specialist

●Assist Spanish speaking students with account resolution

●Facilitate solution driven opportunities for students in need of reducing or eliminating tuition debt. Including education on financial aid, work and learn or setting up payment plans.

●Support international students by translating account information and payment processing to ensure a full understanding of the process.

●Monitor all assigned accounts for past due amounts and liaise with students in regard to payment status.

●Prepare monthly invoices.

●General business office duties.

●Assisted the Controller in the preparation of the balance sheet, income statement, and cash flow reports. Prepared currency conversions before distributing consolidated results

Skills

●Bilingual fluency in both English and Spanish, elementary Portuguese

●Proficient in Microsoft Office, Excel, Oracle, SAP, Windows

●Excellent communication, interpersonal, and relationship building skills

●Strong and organized presentation ability; written and oral

●Self-initiative and the ability to work independently, but also effective in a collaboration setting

●Considerable cash application process documentation

●Strong familiarity with SAP cash applications 10-key numerical data entry and basic accounting principles

●Outstanding skills in meeting set goals and deadlines

●High written and oral communication abilities

●Deductions

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References

●Available upon request

Contact this candidate