Digital Marketing Manager

PATRICK ANTHONIO

linkedin.com/in/patrick-anthonio 020-***-**** adipmj@r.postjobfree.com

PERSONAL SUMMARY

A hardworking Customer Service Representative with 2 years of experience working with AirtelTigo Ghana. Trained in Project and Time Management with extensive knowledge of Information Technology and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and eager to be challenged in a progressive environment in order to improve upon my technical and interpersonal skills. SKILLS

Technical: Microsoft Office(Word, Excel, PowerPoint and Outlook), Time Management And Multitasking, Customer Service Orientation, Sales Experience, The Ability To Work Under Pressure, Problem Solving Abilities, Organizational and Planning Skills. Languages: Fluent in English, Beginner in French Interests: Software Development, Networking, Technical Support, Data Analytics, Application Programming, Digital Marketing. PROFESSIONAL EXPERIENCE

AirtelTigo Call Centre, Customer Service Representative - Tema June 2019 - Present

● Answer customer phone calls promptly to avoid on-hold wait times using the Avaya Software.

● Advertise AirtelTigo products and services and close sales with prospective customers.

● Cultivate customer loyalty, promoting repeat customers and improving sales.

● Offer assistance and prompt support to customers, paying attention to special needs and wants.

● Explain customers’ transactions and balance to their satisfaction.

● Collect customer feedback and make process changes to exceed customer satisfaction. National Health Insurance Authority, Data Entry Specialist (National Service Personnel) - Keta August 2017 – September 2018

● Resolved over 300 issues with regards to NHIS membership cards.

● Analyzed claim forms from over 12 healthcare facilities within the municipality.

● Diagnosed problems with hardware and successfully migrated 2 servers.

● Managed client data for 1 year successfully.

● Registered new National Health Insurance Scheme cards and renewed members cards. Tema Metropolitan Assembly, Information Technology Intern. - Tema June 2016 – September 2016

● Reviewed system and network performance and made proactive adjustments based on established IT policies.

● Installed and configured computer software and hardware.

● Loaded software, granted permission and set new employees up as part of onboarding assembly process.

● Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution. EDUCATION

Data Link Institute 2013 - 2017

Bachelor of Science, Information and Communication Technology Ghana Senior High School 2010 - 2013

WASSCE, General Science

PROFESSIONAL DEVELOPMENT

Udemy, The Web Developer Bootcamp July 2019 – February 2020

● Completed 47 hours online training in web development, best practices, and common threats

- Relevant Courses: HTML, C++, JavaScript, Git & GitHub, Introduction to Python October 2016

SAP Business One Training Course, (TB1000 Logistic), Data link Institute

• Completed a 3 day Business One Logistics course and learnt the concepts of SAP Business ACCOMPLISHMENT

Winner - AirtelTigo Customer Experience Excellence Awards. August 2020

● Earned highest marks for customer satisfaction, company- wide..

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