Employee Relations Manager
Resume:
Aaron Hertzberg
adiplr@r.postjobfree.com
Education
Southern New Hampshire University 2020
Master of Business Administration
Southern New Hampshire University 2017
Bachelor of Arts, Business
The Art Institute of Charleston 2012
Associate of Fine Arts, with Honors, Web Design and Interactive Media Experience
Kardinal Hall, Charlottesville VA
General Manager 2017-Present
● Manage all operations and business growth initiatives, including a 50% increase in revenue from 2017
● Analyzing P&L statements and sales trends to develop and manage short-term and long-term financial strategy
● Control all measures that affect profit and loss
● Implemented and lead weakly managers’ meeting to maintain collaboration
● Manage all aspects of employee relations including scheduling the staff to budget, writing training programs, and fostering an efficient, collegial work environment
● Responsible for recruitment, hiring and managing all staff including service line managers
● Develop motivation and incentive program to help and drive sales
● Develop and maintain professional relationships with customers, suppliers and colleagues in the community
● Initiating key relationships in the community to increase recognition including the Charlottesville Climate Collaborative, participation in the annual Better Business Challenge, and the annual local Brewer’s Ball
● Manage social media presence including responses to online reviews
● Created menu and all logistics to start a successful outside catering business
● Lead successful ad campaign to become a destination for wedding events
● Developed and managed successful initiative to revise budget and shift business model to remain operational during pandemic and managing the ongoing process for a safe and responsible return to full operation
Boar's Head Inn, Charlottesville VA
Restaurant Manager 2016-2017
● Managed all operations of hotel restaurant including budgeting, forecasting, employee relations, and guest experience
● Reviewed menu planning and ordering practices to maintain budget and control costs Aaron Hertzberg
adiplr@r.postjobfree.com
● Managed all employee relations including scheduling to budget, designing training programs, and professional development, for restaurant, catering, event planning, and room service personnel
● Partnered with HR to maintain employee satisfaction and compliance with company policies
● Developed relationships with hotel guests and local customers to ensure high level of guest satisfaction and repeat customers
● Prepared daily and monthly management reports and reviewed staff reports to identify areas for improvement
● Represented the restaurant in the company wide managers meetings on a monthly basis Montana Plains Bakery, Lynchburg VA
Food Service Manager 2011-2016
● Analyzed performance metrics, P&L statements and past sales to develop financial goals and operational budget
● Oversaw food orders to maintain budget and control costs
● Collaborate with owners on performance metrics and strategic planning
● Implemented new business line including budget, menu and marketing plan for addition of sandwich service
● Developed job responsibilities, hired and trained new employees Banana Republic, GAP, Inc., Charleston SC
Operations Manager 2009-2011
● Provided financial forecasting essential to preparing budget and cost controls
● Collaborated with store and regional management in training and coaching staff members
● Ensured staff compliance with company standards, policies and procedures
● Designed incentive programs to motivate sales efficiency
● Researched and analyzed trends in regional credit card sales
● Monitored internal processes and created strategies for improving productivity and efficiency
● Achieved recognition for surpassing regional top performance goals and customer opinion surveys
Vines Café, Rivermont Pizza, Vines Wine Merchants, Lynchburg VA General Manager 2003-2009
● Oversaw all aspects of operation from conception to successful sale of business
● Managed daily operation, business function, and financial strategy of three independent locations
● Developed and maintained professional relationships with customers, suppliers and professionals
● Hired and managed schedules and performance for 75 employees
● Developed job responsibilities and wrote training programs for the entire staff
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