CURRICULUM VITAE

INCIDENT&KNOWLEDGE MANAGER

Quadrilingual: French, English, Italian, Spanish

MARTEL Carole

* *** ********

***** ** ******* ******** ******

adipi5@r.postjobfree.com

+33 6 49 87 16 94

TRAINING

Marsh 2018

Incident Manager training.

Aston’s School.

February 2012

Master’s degree in Risk Management.

ENA School.

Mention Pretty Good.

September 2009

Master’s degree in foreign Languages: English, Italian, Spanish.

University La Sorbonne.

Mention Pretty Good.

HOBBIES

Sport : Latin Dance :

Bachata and Salsa.

Artistic Activities:

Sewing, knitting.

Community life:

Member of a Humanitarian association.

Others:

I do a lot of trips all over the world to discover countries and culture.

PROFESSIONAL EXPERIENCES

From September 2019 to May 2020 Incident & Knowledge Manager, CELINE

- Analysis, centralization, update, training and sharing of CELINE’s Group IT Service Procedures, Process and Instructions in english.

- Technical tests of these Procedures, Process and Instructions.

- Monitoring high criticity incident tickets at CELINE’s Group.

- Communications in english on incident, to the CELINE’s Management.

From March 2018 to March 2019 Incident Manager, BNP PARIBAS

- Piloting, processing, monitoring incident tickets concerning critical infrastructures of the BNP PARIBAS’s Group according to the ITIL model, on BNL’s perimeter – Italia

(Banca Nazionale del Lavoro). Supervision of these critical services.

- Animation of conference calls in english and italian with technicians groups, and also with the Management of the society.

- Communication on these incidents, in english and italian, to the Management.

- Participation in the writing of Post-Incident Reports (PIR) in case of root cause research or recurring incident on a server or on a mainframe, or concerning an application hosted on a server of the group.

From September 2016 to September 2017 Risk Manager’s Assistant, ILIAD

- Writing investigation reports on different languages, on security research themes.

-Contribution to updating the single document, drafting of prevention notes.

-Animation of safety training for company staff.

From June 2015 to June 2016 Temporary Worker for several companies

- Risk Manager Assistant for several companies: I updated the Unique Document, listing professional risks. Following this update, I wrote prevention procedures for departments concerned by major risks.

From October 2012 to October 2015 Junior Risk Manager, SDIS 78 (Fire stations)

- Update the Unique Document, listing professional risks in all fire stations of the Yvelines department, located in France, near Paris.

- Management of firemen’s personal protective equipment.

- Participation in the Health and Safety Committee for Working Conditions (CHSCT, in French).

- Writing reports on incidents involving firefighters.

August 2008 & September 2009 Intern Human Resources Officer, TOTAL

- Writing a report on the motivation of technicians and secretaries in the Holding.

- Meetings with these 64 Secretaries who worked in the TOTAL Company, for participation in confidential interviews relating to the motivation rate of these persons.

- Report of these responses writing in the form of statistical tables.

- Participation on an E-Learning website (Total Survey): adaptation of courses on this website.

- Traduction of several documents courses, in English, Spanish and Italian, related to the creation of this E-Learning website.

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